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Managem
                 ent
                 informati
                 on
                 system
Group members:
Objectives

  •   History and background
  •   Value added services
  •   Hard ware infrastructure of Paktel
  •   Involvement in IS development
  •    IS frame work
  •   IS components
  •   Strategic IS with value chain
Objectives (cont.d)
•   DBMS
•   Telecommunication network model
•   DSS & EIS
•   Cross functional systems
•   CRM
•   Paktel Expert system
•   HRIS
Objectives (cont.d)
 •   Re-engineer & re design
 •   BPO
 •   B-to-B & B-to-C
 •   Procurement system
 •   CMM & ISO
 •   Recommendation
 •   Conclusion
History & Background
 •   Initiator in Pakistan in 1991.
 •   Start with digital service.
 •   Covert in GSM in 2004.
 •   Currently is in 22 cities of Pakistan.
 •   Basic focus is customer satisfaction.
 •   Now is growing very fast.
Paktel
               mission


Plain & Simple
    …Our Customers Come
First!
Value added services
 • Call center
   - to handle high-volume of inbound or outbound
     calls and provide services, including customer
     support, operator services, directory assistance,
    and outbound telemarketing
 • Can be use
 •        -telemarketing, sales, customer support
          -may contain a few or hundreds of agents
 • Infrastructures, computer supports and
      well trained human resources.
Value added services
• In paktel
   - two call center, Karachi &Lahore
   - 100 agent in Karachi & 50 in
      Lahore.
   - 24 hours service.
Value added services
• PIN & PUK
     -use in when switch on mobile,
      0000.for three time. if more
       punched,sim block.
     - can get puk from call center
Value added services
 • International SMS
     -facility of international SMS
       method is
 • Write your message
 • Enter recipient’s number as described below:
 • (00)(Country Code) Subscriber Number)
 • Send
Value added services
• Conference calling:
    -can talk two different people.
    -place one call after online dial
     second.
Value added services
 • Call waiting:
      - aware you about new call during
         first call through beep and
         CLI.
      -if you want replace hold first
        and check new, if not will divert
         to mail box.
 • Activate:* 43 # (One Time)
 • Deactivate:# 43 #
Value added services
 • Voice mail
      -use if you are absent or mobile is
       switch off,meesage will go to
       Paktel mail box.
 • No activation charges
 • No monthly charges
 • Rs. 1.5 per message retrieval
Value added services
• Call forwarding:
    -if you are absent or switch off
     your mobile will divert to another
     no.
Value added services
• Caller line identification:
    - can know the no. of caller
      before attending. and name if
      you stored.
Value added services
• Feed back
   - paktel also get fed back from
     Customers through internet.
Hardware
  infrastructure of
  Paktel
• Paktel is using
• Intel base as server for windows
• Acquire UNIX server for Linux operating
  system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
  Samsung
• Sun for sun financial
Hardware
 infrastructure of
 Paktel
• For HR dept:
  – Intel based servers
  – hp and dell computers.
Software
    infrastructure of
    Paktel
•   Oracle server engine for database.
•   Oracle developer.
•   Windows XP professional.
•   Windows 2000 for server.
•   Windows 2000 professional for clients.
•   Office XP
Software
infrastructure of
Paktel
• Acrobat reader.
• MacAfee antivirus.
• VB.Net
Involvement in
   information system
   development
• In IS development
     - according to need they develop there   system,
  like going to develop CRM and think about ERP.
• Recommendation:
   - must develop procurement system
     to save time.
  - must develop IS to connect with franchisee, and
  develop marketing system.
Information System
Framework
• Hared wares:
• Intel base as server for windows
• Acquire UNIX server for Linux operating
  system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
  Samsung
• Sun for sun financial
Information System
    Framework
•   Oracle server engine for database.
•   Oracle developer.
•   Windows XP professional.
•   Windows 2000 for server.
•   Windows 2000 professional for clients.
•   Office XP
•   Acrobat reader.
•   MacAfee antivirus.
•   VB.Net
Information system
components
• people:
     -facilitating to people with the help of
  web site.
• End user:
      - well train.
Specialist :
    - ability to develop any type of system
  including ERP.
Information system
components
• Hardware resources:
• Intel base as server for windows
• Acquire UNIX server for Linux operating
  system but still is not in use.
• Solaris server.
• HP for Client and monitor of Philips and
  Samsung
• Sun for sun financial
Information system
components
•   Software resources:
•   Oracle server engine for database.
•   Oracle developer.
•   Windows XP professional.
•   Windows 2000 for server.
•   Windows 2000 professional for clients.
•   Office XP
•   Acrobat reader.
•   MacAfee antivirus.
•   VB.Net
Information system
 components
• Data resources:
     - have own database ,on any time can access.
  about customer.
Net working:
     -LAN, WAN
     - star topology
     -intranet
       by management(e-mail,can access selected
  employee.
       by emmploy( can access about their relevant job)
Information system
components

• Extranet:
     -for suppliers
     -for stakeholders
Strategic IS with
  their value chain
• Add value to its products and services as follows
• Products , sim (cad, cam)
• Services
     - using different logistics to add value by providing
  good services, using
• Inbound logistics
• Outbound logistics
• Just In Time(JIT)
Database
 management system
• Two type of database
    -User database
    -Billing system database
• Total size 500GB,ability 10000 transaction /sec.
• Located in Islamabad.
• using by the following departments
   -Purchase department
   -Marketing department
   -Human resource department
Database
management system
• Tool:
    -Oracle self developer used for user
  data base
    -VB.Net used for system linkage to
  database
Data Warehouse
• RFI generated from related person to IT
  dept.
• Reports generated for decision making
  purpose.
Recommendation:
     -Should adopt proper system like
  Mobilink.
Telecommunication Network
Model
•   Terminals
•   Telecommunication Processors
•   Telecommunication Channels
•   Computers
•   Telecommunication Control Software
Terminals
• Nodes and Links created for connectivity
  between network and terminals.
• Different Links supported to flow of data, voice
  and videos from one node to other.
• Input/output devices used to transmit or receive
  the data.
Cont…
Telecommunication
Processors
 Devices used to
• support data transmission and reception
  between terminals and computers in following
  manners.
  - convert data from digital to analog and back.
  - control speed, accuracy and efficiency.
Cont…
(Devices)
• Voice Chip:
  - microelectronic device to store messages in digital form.

•    Modems:
    - to convert digital (data) signals to analog and vice versa.

•   CSU/DSU:
     – Channel Server Unit/Digital Server Unit
     – to terminate telephone company equipment and
     – to prepare data for router interface.
Cont…
(Devices, Tools and Techniques)

    Supported by different tools and teqniques To transfer,
 •   Video
 •   Data
 •   Voice

     *Optical Transfer Methods (OTM)
     * Packet Switching
     * Asynchronous Transfer Mode (ATM)
     * Switches of ZTE.
Telecommunication Channels


 • Microwave
 • Satellite
 • Fiber Optics
Telecommunication Network
Computers
  Mainframe Computers:
         - used as a host computer
         - data collect from electronic equipment.
 • NEC SX4
 • Fujitsu M1600

  Midrange Computers:
       - used as a front end processor
 • SUN sparce

  Micro Computers:
        - used as network server
        - for further processing
 • Sun Servers
 • Fujitsu DS90s
Telecommunication Control Software

   To control all the functions and
    processes in telecommunication
    network.
  • Sag Logic Software:
    - to control voice, data and wireless
    - to shift billing formats, locations and
    users.
    - for switches, circuits and policies.
    - to control inventory, usage, capacity,
    over charges and credits.
Cont…
 • BM 6.0 software:

  - to improve business performance.
  - to reduce cost.
  - to get control over business
  processes.
  - to increase revenue.
Recommendations
•   They need professional from recipients to manager.
•   They should provide proper working environment.
•   They should also adopt a customize software in the place f ERP because
    their setup is not very big.
•   They should also adopt CRM to attract, retain the customers.
•   They should also expand their network coverage as soon as possible./
•   They should also work on to provide Web sms service on GSM network.
•   They should also improve business to business network and also expand it,
    and also improve their Business to customer commerce.
•   They should also adopt procurement system and need of supply chain
Thanks



Any question plz.

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Paktel

  • 1.
  • 2. Managem ent informati on system Group members:
  • 3.
  • 4. Objectives • History and background • Value added services • Hard ware infrastructure of Paktel • Involvement in IS development • IS frame work • IS components • Strategic IS with value chain
  • 5. Objectives (cont.d) • DBMS • Telecommunication network model • DSS & EIS • Cross functional systems • CRM • Paktel Expert system • HRIS
  • 6. Objectives (cont.d) • Re-engineer & re design • BPO • B-to-B & B-to-C • Procurement system • CMM & ISO • Recommendation • Conclusion
  • 7. History & Background • Initiator in Pakistan in 1991. • Start with digital service. • Covert in GSM in 2004. • Currently is in 22 cities of Pakistan. • Basic focus is customer satisfaction. • Now is growing very fast.
  • 8. Paktel mission Plain & Simple …Our Customers Come First!
  • 9. Value added services • Call center - to handle high-volume of inbound or outbound calls and provide services, including customer support, operator services, directory assistance, and outbound telemarketing • Can be use • -telemarketing, sales, customer support -may contain a few or hundreds of agents • Infrastructures, computer supports and well trained human resources.
  • 10. Value added services • In paktel - two call center, Karachi &Lahore - 100 agent in Karachi & 50 in Lahore. - 24 hours service.
  • 11. Value added services • PIN & PUK -use in when switch on mobile, 0000.for three time. if more punched,sim block. - can get puk from call center
  • 12. Value added services • International SMS -facility of international SMS method is • Write your message • Enter recipient’s number as described below: • (00)(Country Code) Subscriber Number) • Send
  • 13. Value added services • Conference calling: -can talk two different people. -place one call after online dial second.
  • 14. Value added services • Call waiting: - aware you about new call during first call through beep and CLI. -if you want replace hold first and check new, if not will divert to mail box. • Activate:* 43 # (One Time) • Deactivate:# 43 #
  • 15. Value added services • Voice mail -use if you are absent or mobile is switch off,meesage will go to Paktel mail box. • No activation charges • No monthly charges • Rs. 1.5 per message retrieval
  • 16. Value added services • Call forwarding: -if you are absent or switch off your mobile will divert to another no.
  • 17. Value added services • Caller line identification: - can know the no. of caller before attending. and name if you stored.
  • 18. Value added services • Feed back - paktel also get fed back from Customers through internet.
  • 19. Hardware infrastructure of Paktel • Paktel is using • Intel base as server for windows • Acquire UNIX server for Linux operating system but still is not in use. • Solaris server. • HP for Client and monitor of Philips and Samsung • Sun for sun financial
  • 20. Hardware infrastructure of Paktel • For HR dept: – Intel based servers – hp and dell computers.
  • 21. Software infrastructure of Paktel • Oracle server engine for database. • Oracle developer. • Windows XP professional. • Windows 2000 for server. • Windows 2000 professional for clients. • Office XP
  • 22. Software infrastructure of Paktel • Acrobat reader. • MacAfee antivirus. • VB.Net
  • 23. Involvement in information system development • In IS development - according to need they develop there system, like going to develop CRM and think about ERP. • Recommendation: - must develop procurement system to save time. - must develop IS to connect with franchisee, and develop marketing system.
  • 24. Information System Framework • Hared wares: • Intel base as server for windows • Acquire UNIX server for Linux operating system but still is not in use. • Solaris server. • HP for Client and monitor of Philips and Samsung • Sun for sun financial
  • 25. Information System Framework • Oracle server engine for database. • Oracle developer. • Windows XP professional. • Windows 2000 for server. • Windows 2000 professional for clients. • Office XP • Acrobat reader. • MacAfee antivirus. • VB.Net
  • 26. Information system components • people: -facilitating to people with the help of web site. • End user: - well train. Specialist : - ability to develop any type of system including ERP.
  • 27. Information system components • Hardware resources: • Intel base as server for windows • Acquire UNIX server for Linux operating system but still is not in use. • Solaris server. • HP for Client and monitor of Philips and Samsung • Sun for sun financial
  • 28. Information system components • Software resources: • Oracle server engine for database. • Oracle developer. • Windows XP professional. • Windows 2000 for server. • Windows 2000 professional for clients. • Office XP • Acrobat reader. • MacAfee antivirus. • VB.Net
  • 29. Information system components • Data resources: - have own database ,on any time can access. about customer. Net working: -LAN, WAN - star topology -intranet by management(e-mail,can access selected employee. by emmploy( can access about their relevant job)
  • 30. Information system components • Extranet: -for suppliers -for stakeholders
  • 31. Strategic IS with their value chain • Add value to its products and services as follows • Products , sim (cad, cam) • Services - using different logistics to add value by providing good services, using • Inbound logistics • Outbound logistics • Just In Time(JIT)
  • 32. Database management system • Two type of database -User database -Billing system database • Total size 500GB,ability 10000 transaction /sec. • Located in Islamabad. • using by the following departments -Purchase department -Marketing department -Human resource department
  • 33. Database management system • Tool: -Oracle self developer used for user data base -VB.Net used for system linkage to database
  • 34. Data Warehouse • RFI generated from related person to IT dept. • Reports generated for decision making purpose. Recommendation: -Should adopt proper system like Mobilink.
  • 35. Telecommunication Network Model • Terminals • Telecommunication Processors • Telecommunication Channels • Computers • Telecommunication Control Software
  • 36. Terminals • Nodes and Links created for connectivity between network and terminals. • Different Links supported to flow of data, voice and videos from one node to other. • Input/output devices used to transmit or receive the data.
  • 38. Telecommunication Processors  Devices used to • support data transmission and reception between terminals and computers in following manners. - convert data from digital to analog and back. - control speed, accuracy and efficiency.
  • 39. Cont… (Devices) • Voice Chip: - microelectronic device to store messages in digital form. • Modems: - to convert digital (data) signals to analog and vice versa. • CSU/DSU: – Channel Server Unit/Digital Server Unit – to terminate telephone company equipment and – to prepare data for router interface.
  • 40. Cont… (Devices, Tools and Techniques)  Supported by different tools and teqniques To transfer, • Video • Data • Voice *Optical Transfer Methods (OTM) * Packet Switching * Asynchronous Transfer Mode (ATM) * Switches of ZTE.
  • 41. Telecommunication Channels • Microwave • Satellite • Fiber Optics
  • 43. Computers  Mainframe Computers: - used as a host computer - data collect from electronic equipment. • NEC SX4 • Fujitsu M1600  Midrange Computers: - used as a front end processor • SUN sparce  Micro Computers: - used as network server - for further processing • Sun Servers • Fujitsu DS90s
  • 44. Telecommunication Control Software  To control all the functions and processes in telecommunication network. • Sag Logic Software: - to control voice, data and wireless - to shift billing formats, locations and users. - for switches, circuits and policies. - to control inventory, usage, capacity, over charges and credits.
  • 45. Cont… • BM 6.0 software: - to improve business performance. - to reduce cost. - to get control over business processes. - to increase revenue.
  • 46. Recommendations • They need professional from recipients to manager. • They should provide proper working environment. • They should also adopt a customize software in the place f ERP because their setup is not very big. • They should also adopt CRM to attract, retain the customers. • They should also expand their network coverage as soon as possible./ • They should also work on to provide Web sms service on GSM network. • They should also improve business to business network and also expand it, and also improve their Business to customer commerce. • They should also adopt procurement system and need of supply chain