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Why Employee Engagement Matters


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Why Employee Engagement Matters

  1. 1. The Impact of Employee Behaviour on Customers 68% 41% 70% … of customers leave because of poor employee attitude … of customers are loyal because of good employee attitude … of brand perception is determined by experiences with People Source: Parkington & Buxton, Study of the US Banking Sector, Journal of Applied Psychology Source: MCA Brand Ambassador Benchmark Source: Ken Irons, Market Leader