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Abhishek Aggarwal       : 201051366                     Ashutosh Amol Doijode   : 201080337                     Bhavesh Bh...
Overview• Soft System Methodology Analysis• Why Knowledge Management ?• Implementation• Risks & assessment• Financial Just...
Rich PictureA second line of text could go here     Item 1     Discussion Item One – A Placeholder for text               ...
CATWOE                               Root DefinitionClients: Customers of SitexOrbis     “A system owned by SitexOrbis to ...
1) Identifying                2) Provide                   the scope of                  necessary                      tr...
Training to Employees    • Inadequate Training    Defining Roles       • Confusion about roles                           a...
Where                To find               examples                            Whom    How                           To as...
Knowledge Sharing                            Expert ‘M’DECISION-MAKING POWER                                              ...
Sections of Knowledge Managementpeople                      process•Job Description            •Process flow•Knowledge    ...
Implementation       • Create knowledge mapCreate • Form a team         • Auditing of sourcesOrganize • Categorization of ...
Risk Assessment Change • Large up front work • Constant updating No fix list • Less intuitive • Team effort
Financial Analysis     300000                                                                                             ...
Financial Analysis                                                   Net benefits of Project    140000    120000          ...
Sitex orbis   a case study
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Sitex orbis a case study

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Sitex orbis a case study

  1. 1. Abhishek Aggarwal : 201051366 Ashutosh Amol Doijode : 201080337 Bhavesh Bhansali : 201077708 Matthew Dunaway : 201082446Business Solutions Soumya Banerjee : 201067339
  2. 2. Overview• Soft System Methodology Analysis• Why Knowledge Management ?• Implementation• Risks & assessment• Financial Justification
  3. 3. Rich PictureA second line of text could go here Item 1 Discussion Item One – A Placeholder for text Add a second line of text here Item 2 Discussion Item Two – A Placeholder for text Add a second line of text here Item 3 Discussion Item Three – A Placeholder for text Add a second line of text here Item 4 Discussion Item Four – A Placeholder for text Add a second line of text here Item 5 Discussion Item Five – A Placeholder for text Add a second line of text here Item 6 Discussion Item Six – A Placeholder Add a second line of text here
  4. 4. CATWOE Root DefinitionClients: Customers of SitexOrbis “A system owned by SitexOrbis to offer better protection and securityActors: Management and Staffof SitexOrbis services to its customers while maintaining good relations across theTransformation: Improve the company and promoting fast andmotivational level of employeesto achieve overall customer effective communication between thesatisfaction management and staff in order toWorld View: Better protection improve the motivational levels of theand security services employees with training, to achieve overall customer satisfaction in theOwner: SitexOrbis coming years under political, social,Environmental Constraints: economical, legal, environmental,Political, Social, Economical, Leg technological and competitional, Environmental technologicaland competition constraints constraints”.
  5. 5. 1) Identifying 2) Provide the scope of necessary training training Defining the reward systems 6) Measure the 7) Customer 3) Defining rolesperformance Feedback and responsibilities Linking of 5) Record rewards with the performance & performanc output 4) Perform e task8) Monitor (1- 7) 9) Evaluate the 10) Customize the effectiveness & training modules efficiency
  6. 6. Training to Employees • Inadequate Training Defining Roles • Confusion about roles and responsibilitiesAppropriate action on • No effective action customer feedback undertaken currently. • Low retention rate inMotivating Employees the sales department.Monitoring Measures of • No effective monitoring performance on overall process.
  7. 7. Where To find examples Whom How To ask forTo do things help Knowledge
  8. 8. Knowledge Sharing Expert ‘M’DECISION-MAKING POWER Working and Expert ‘E’ Learning together Experts ‘A’ Experts ‘T’ Expert ‘G’ EXPERTISE
  9. 9. Sections of Knowledge Managementpeople process•Job Description •Process flow•Knowledge •Annual ReportsSharing is Core •Lessons LearnedCompetency •Project Reports•Staff •Flow chartsPerformanceAcknowledgment& Assessment•Networks/Comm KMunities of Practice technology •Documentorganisation Management•Methodology •Connectivity•Corporate •CalendarMemory •Internet•Branding
  10. 10. Implementation • Create knowledge mapCreate • Form a team • Auditing of sourcesOrganize • Categorization of knowledge • 26 half day workshops per annum Share • Recording of training data
  11. 11. Risk Assessment Change • Large up front work • Constant updating No fix list • Less intuitive • Team effort
  12. 12. Financial Analysis 300000 275592.00 250000 200000 175689.00 162500££ 150000 136500 110500 100000 90561.00 84500 58500 50000 19980.00 0 0 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 y YEARS Cumulative costs Cumulative benefits
  13. 13. Financial Analysis Net benefits of Project 140000 120000 113092 100000 80000 60000£ 40000 39189 Net benefits of Project 20000£ 0 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 -20000 -19939 -40000 -60000 -58500 -64520 -80000 Years

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