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CATWOE Root DefinitionClients: Customers of SitexOrbis “A system owned by SitexOrbis to offer better protection and securityActors: Management and Staffof SitexOrbis services to its customers while maintaining good relations across theTransformation: Improve the company and promoting fast andmotivational level of employeesto achieve overall customer effective communication between thesatisfaction management and staff in order toWorld View: Better protection improve the motivational levels of theand security services employees with training, to achieve overall customer satisfaction in theOwner: SitexOrbis coming years under political, social,Environmental Constraints: economical, legal, environmental,Political, Social, Economical, Leg technological and competitional, Environmental technologicaland competition constraints constraints”.
1) Identifying 2) Provide the scope of necessary training training Defining the reward systems 6) Measure the 7) Customer 3) Defining rolesperformance Feedback and responsibilities Linking of 5) Record rewards with the performance & performanc output 4) Perform e task8) Monitor (1- 7) 9) Evaluate the 10) Customize the effectiveness & training modules efficiency
Training to Employees • Inadequate Training Defining Roles • Confusion about roles and responsibilitiesAppropriate action on • No effective action customer feedback undertaken currently. • Low retention rate inMotivating Employees the sales department.Monitoring Measures of • No effective monitoring performance on overall process.
Where To find examples Whom How To ask forTo do things help Knowledge
Knowledge Sharing Expert ‘M’DECISION-MAKING POWER Working and Expert ‘E’ Learning together Experts ‘A’ Experts ‘T’ Expert ‘G’ EXPERTISE
Sections of Knowledge Managementpeople process•Job Description •Process flow•Knowledge •Annual ReportsSharing is Core •Lessons LearnedCompetency •Project Reports•Staff •Flow chartsPerformanceAcknowledgment& Assessment•Networks/Comm KMunities of Practice technology •Documentorganisation Management•Methodology •Connectivity•Corporate •CalendarMemory •Internet•Branding
Implementation • Create knowledge mapCreate • Form a team • Auditing of sourcesOrganize • Categorization of knowledge • 26 half day workshops per annum Share • Recording of training data
Risk Assessment Change • Large up front work • Constant updating No fix list • Less intuitive • Team effort