By: Abhishek Arya Surendra Varma Tajan Joseph Applied Research Project “ The current levels of satisfaction, identificatio...
Research Objectives
<ul><li>R&D expenditure not yielding desired results </li></ul>Need for outsourcing in Pharmaceutical Industry
Loss in revenues due to patent expiry
Government negotiation on Drug Pricing
Current Scenario of Outsourcing in Pharmaceutical Industry
 
Satisfaction with Outsourcing in Pharmaceutical Industry <ul><li>Almost 80% of the respondents are happy with their vendor...
Research Methodology
 
 
Popular Objectives for Outsourcing
Variation of Key Objectives Based on Outsourcing Maturity Focus on Saving Costs and Concentrate more on R&D Activities Foc...
Variation of Key Objectives Based on Different Categories
<ul><ul><li>Variation of Overall Satisfaction </li></ul></ul>
<ul><ul><li>Factors affecting future outsourcing </li></ul></ul>
<ul><ul><li>Levels of Satisfaction based on Key Performance Indicators </li></ul></ul>The respondents were least satisfied...
<ul><li>Service Level Agreements </li></ul><ul><li>Deadline </li></ul><ul><li>Quality of Service </li></ul><ul><li>Resolvi...
Exceeds Expectations Below Expectations Years 2-3 Years 3-4 Years 1-2 >4 Years 1- Adherence to Service Level Agreement 2- ...
Years 2-3 Years 1-2 >4 Years Years 3-4 1- Ability to overcome Cultural and Language Barriers. 2- Ability to overcome Geogr...
Years 2-3 Years 1-2 >4 Years Years 3-4 1- Timely and Effective Communication 2- Commitment towards Deliverables 3- Transpa...
Years 2-3 Years 3-4 >4 Years Years 1-2 1- Sufficient Availability of Resources 2- Knowledge, expertise and skillfulness at...
Factors influencing the outsourcing decisions
Conclusions
Recommendations
 
Limitations <ul><li>There is unequal distribution of respondents amongst various departments. </li></ul><ul><li>The views ...
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Outsourcing Satisfaction Pharma

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  • NME - New Molecular Entity
  • Depicts the satisfaction based on Business Management capabilities of the vendors. Learning from past Issues and conflicts, detailed mitigation plans could be worked out to improve the business management. Historical data can be analyzed by vendors to forecast and plan more efficiently.
  • Depicts Interpersonal skills.
  • Typical learning curve
  • Exhaustive knowledge transition with the vendor would lead to higher satisfaction.
  • Outsourcing Satisfaction Pharma

    1. 1. By: Abhishek Arya Surendra Varma Tajan Joseph Applied Research Project “ The current levels of satisfaction, identification of need gaps and areas of improvement in Business Process Outsourcing in Pharmaceutical Industry”
    2. 2. Research Objectives
    3. 3. <ul><li>R&D expenditure not yielding desired results </li></ul>Need for outsourcing in Pharmaceutical Industry
    4. 4. Loss in revenues due to patent expiry
    5. 5. Government negotiation on Drug Pricing
    6. 6. Current Scenario of Outsourcing in Pharmaceutical Industry
    7. 8. Satisfaction with Outsourcing in Pharmaceutical Industry <ul><li>Almost 80% of the respondents are happy with their vendors. </li></ul><ul><li>Crucial factors: </li></ul><ul><ul><li>Responsiveness </li></ul></ul><ul><ul><li>The duration of engagement </li></ul></ul><ul><ul><li>Qualified staff </li></ul></ul><ul><li>Some critical functions were not outsourced. </li></ul><ul><li>Overall Satisfaction was not very high . </li></ul>
    8. 9. Research Methodology
    9. 12. Popular Objectives for Outsourcing
    10. 13. Variation of Key Objectives Based on Outsourcing Maturity Focus on Saving Costs and Concentrate more on R&D Activities Focus shifts towards better management of capacity Increased Focus on Implementation of Best practices and Improved Quality and Service Expectations from all objectives are significant
    11. 14. Variation of Key Objectives Based on Different Categories
    12. 15. <ul><ul><li>Variation of Overall Satisfaction </li></ul></ul>
    13. 16. <ul><ul><li>Factors affecting future outsourcing </li></ul></ul>
    14. 17. <ul><ul><li>Levels of Satisfaction based on Key Performance Indicators </li></ul></ul>The respondents were least satisfied with the quality of Service provided by the outsourcing vendors The Satisfaction is highest with the quality of resources provided by the outsourcing vendors. Mean Standard Deviation Coefficient of Variation Quality of Service 3.19 0.70 0.22 Business Management 3.34 0.59 0.18 People 3.51 0.65 0.19 Overall Satisfaction 3.38 0.52 0.15
    15. 18. <ul><li>Service Level Agreements </li></ul><ul><li>Deadline </li></ul><ul><li>Quality of Service </li></ul><ul><li>Resolving issues </li></ul><ul><li>Risk Management </li></ul><ul><li>Planning Capabilities </li></ul><ul><li>Reporting </li></ul>1.Language and cultural barriers 2. Time zone differences 3. Adapt with other vendors <ul><li>Timely and Effective day to day Communication </li></ul><ul><li>Commitment towards deliverables </li></ul><ul><li>Transparent Billing Process </li></ul>1. Sufficient availability of skilled resources 2. Knowledge, expertise and skillfulness at work Hierarchical Cluster Analysis
    16. 19. Exceeds Expectations Below Expectations Years 2-3 Years 3-4 Years 1-2 >4 Years 1- Adherence to Service Level Agreement 2- Meeting the deadline. 3- Resolving Issues and Conflicts. 4- Risk Management. 5- Planning Capabilities 6- Timely and Efficient Reporting. 1 2 3 4 5 6
    17. 20. Years 2-3 Years 1-2 >4 Years Years 3-4 1- Ability to overcome Cultural and Language Barriers. 2- Ability to overcome Geographical and Time Zone Differences. 3- Ability to adapt and operate with other vendors. 2 1 3
    18. 21. Years 2-3 Years 1-2 >4 Years Years 3-4 1- Timely and Effective Communication 2- Commitment towards Deliverables 3- Transparent Billing Process. 2 1 3
    19. 22. Years 2-3 Years 3-4 >4 Years Years 1-2 1- Sufficient Availability of Resources 2- Knowledge, expertise and skillfulness at work 2 1
    20. 23. Factors influencing the outsourcing decisions
    21. 24. Conclusions
    22. 25. Recommendations
    23. 27. Limitations <ul><li>There is unequal distribution of respondents amongst various departments. </li></ul><ul><li>The views expressed in the survey are individual opinions and do not represent the views of the outsourced organizations. </li></ul><ul><li>Individual perceptions vary with time and individual judgments may distort a factual response. </li></ul><ul><li>Sample size was restricted due to time constraints. </li></ul>

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