Emotional Social Cultural Leadership


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This presentation is based upon importance of emotional, social and cultural aspects in leadership.

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Emotional Social Cultural Leadership

  1. 1. For Managerial Communications (1) By Group 1 Susmita Kanjilal Abhishek Kapoor Rajul Srivastava Binand Sethumadhavan Susanta Kumar Roy 20 April 2009, PGPEX
  2. 2. • Define & Achieve o Emotional Intelligence  Empathy and self-awareness o Cultural Intelligence  Coping with the unfamiliar and ambiguous o Social Intelligence  Inspiration to others
  3. 3. Depressed Fear of Uncertainty Anxious
  4. 4. Depressed Fear of Uncertainty Anxious
  5. 5. Depressed Fear of Uncertainty Anxious
  6. 6. Ability, capacity and skill to identify, assess and manage the emotions of oneself, of others and of groups (Measured by Emotional Quotient or EQ) source: “Emotional Intelligence Quick Book” by Travis Bradberry and Jean Greaves
  7. 7. Healthy Excellent Organization Performance Positive Information Sharing Leader’s mood Trust, Learning and High Risk Taking attendant behavior Negative Toxic Poor Fear, Anxiety Organization Performance Low Productivity
  8. 8. He Should Be Reading This Result? Disconnect With Team
  9. 9. He Should Be Reading This But He Is Having Fun Result? Disconnect With Team
  10. 10. He Should Be Reading This But He Is Having Fun Result? Disconnect With Team
  11. 11. An outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures the way that person’s compatriot would. (Measured by Cultural Quotient or CQ)
  12. 12. • Cognitive (Head) o Observation of clues to a culture’s shared understandings • Physical (Body) o Ability to mirror customs and gestures of the people around one • Emotional/Motivational (Heart) o Vigor and Perseverance leading to self-confidence
  13. 13. Head Body Heart Provincial – Ineffective in Low Low Low multicultural setting Analyst – Resorts to learning High Low Low strategies Mimic – Controls action and Low High Low behavior Natural – Relies on intuition Low Low High Ambassador – Communicates High Low High convincingly and learns well Chameleon – Completely High High High assimilated
  14. 14. He mixes well with others and encourages teamwork
  15. 15. A set of interpersonal competencies built on specific neural circuits and related endocrine systems that inspires others to be effective (Measured by Social Intelligence Quotient or SIQ)
  16. 16. • What is Social Neuroscience? o Study of what happens in the brain while people interact • Mirror Neurons o Trigger mirroring of others’ feelings and actions • Spindle Cells o Generate intuition or gut feeling • Oscillators o Cause physical coordination with others
  17. 17. • Empathize with others • Be attuned to others moods • Appreciate culture & values of the group • Influence others positively • Develop others with compassion • Inspire others with her vision • Encourage teamwork
  18. 18. Emotional Intelligence Leadership Cultural Social Intelligence Intelligence
  19. 19. 1. Who do you want to be? o Create personal vision 2. Where are you now? o Assess your strengths and weaknesses 3. How do you get from here to there? o Select training 4. How to learn and practise? o Apply training to various situations o Organize resources to support approach o Spend time with a model of effective behavior 5. How to sustain? o Make the changes stick o Take help from others whenever required o Reevaluate your progress frequently
  20. 20. Any Questions?