Personal Information
Organization / Workplace
Mumbai Area, India, Maharashtra India
Occupation
CUSTOMER EXPERIENCE STRATEGY & EXECUTION, SERVICE DESIGN
Industry
Advertising / Marketing / PR
About
With more than 20 years experience in Advertising, One to One marketing & Loyalty Programs, I am currently a independent consultant advising organisations on Transforming Customer Relationships through a structured approach. I develop brand focused customer experience strategies, map touchpoints & service gaps and guide organisations in achieving better profitability through Advocacy and Customer Delight.
Specialties: CRM, Customer Experience Management, Customer Touchpoint Mapping & Brand Strategies, Engagement & Referral Programs and Churn Management.
As a special interest, I teach in the Mumbai University PG MMS program (Santa Cruz- Kalina Campus) as a visiting faculty.
You can cont...
- Presentations
- Documents
- Infographics
IBM Design Thinking & the Bluemix Garage Method
Dev_Events
•
7 years ago
Design Thinking Method Cards
Design Thinking HSG
•
11 years ago
Lean Meeting Machine - Workshop Slides
David Pointon
•
10 years ago
Service Storming and Dragon Lines
Jamin Hegeman
•
11 years ago
Creating A New Client Onboarding System
Jennifer Bourn
•
5 years ago
Jobs to Be Done JTBD - Jillian Wells
uxbri
•
7 years ago
Frequently asked questions about customer journey mapping
suitecx
•
9 years ago
Customer Experience Masterclass by BrandLove
Chantel Botha
•
4 years ago
ICX Presentation Kenya - Customer Journey Design
Chantel Botha
•
4 years ago
User Story Workshop
Peter Antman
•
9 years ago
Value Proposition Canvas (explained)
Julius Parrisius
•
10 years ago
Service Systems Design - Approaches for Human-Centric Systems Development
Mikael Seppälä
•
7 years ago
Beyond Design Thinking at DNA
Chris Jackson
•
8 years ago
Service Design: Your Next Career Move
Brandon Ward
•
8 years ago
Service design, the next ten years
Livework Studio
•
6 years ago
Lecture 2 value proposition
Stanford University
•
12 years ago
How To Make Influencer Marketing Your Top Performing Channel in 2016
Kissmetrics on SlideShare
•
8 years ago
Owning the Micro-moments of Customer Experience by Matt Hensler
PHX Startup Week
•
8 years ago
Defining Customer Moments
Alain Paquin
•
10 years ago