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Monthly performance review presentation june'13 (md&t)

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Monthly performance review presentation june'13 (md&t)

  1. 1. Training Performance Review June’13
  2. 2. Training Planned Vs Training Conducted – June’13 Training Planned v/s Training Conducted 233 Total Trainings Planned 231 Total Trainings Delivered 183 179 112 North 111 East 121 121 South West
  3. 3. Pan India Training Update – June’13 300 Number of New RMUs/ROs/CSPs/SBMC SRO / BC Agent 250 Number of RMUs trained in Refresher Trainings 200 No. of ROs Trained 150 No. of OxiCash Retailers Trained 100 Number of FSE trained 50 0 North East South West
  4. 4. Retailers trained on OxiCash – June’13 No. of OxiCash Retailers Trained 140 128 120 99 100 80 69 No. of OxiCash Retailers Trained 60 40 15 20 0 North East South West
  5. 5. 2013 – 14 Quarter 1 Performance! 700 600 500 400 300 200 Apr'13 100 May'13 0 June'13
  6. 6. Customer Care Trainings – June’13 180 160 140 120 100 No. of Trainings 80 No. of Agents Trained 60 40 20 0 New Batch Trainings Product Refresher Trainings
  7. 7. Web & Group Training - June’13 140 135 120 100 58 80 60 20 40 20 5 0 Number of Web Employees Trainings for trained through Employees web training Number of Channel Group Trainings partners for channel trained through partners Group training
  8. 8. YOGESH TODKAR YEESHU SHRIVASTAVA VIVEK AWASTHI TEJAS DEKIVADIYA ROHIT PAWAR ROHIT KUMAR GUPTA RATHEESH NAIR RAHUL SHINDE NIL RATAN NARENDRA MENDURKAR MANISH KANODIA MANISH SUNNY K NATRAJ KAUSHAL SINGH KETAN KARAN GYANESH BAJPAI GAURANG GUPTA DEVRAJ TALUKDAR DINESH R DILIP KUMAR DHARMENDER SINGH BIKASH ROY AZHAGESH KUMAR AMIT RAY ARUN PS AJAY SINGH Regional Trainer Performance – June’13 90 80 70 60 50 40 30 20 Total No. of Trainings Conducted Phone Training 10 Training Days 0
  9. 9. Corporate Team Performance – June’13 60 50 40 30 Trainings Conducted Phone Training Data Live Feedback Data / Test Call 20 Total Training Days 10 0 Presentations Developed / Updated
  10. 10. of the Month Ratheesh Nair– Sr. Trainer (Kerala) & Narender Kumar, Corporate Trainer
  11. 11. Total number of Trainings (INHOUSE) Planned 13 Total number of Trainings (INHOUSE) Delivered 13 Number of new joinees inducted 38 No of new CC agents trained 9 Number of CC agents trained on new product/services No. of Phone trainings provided 154 (8 trainings) 96
  12. 12. Content Development – June’13 Details of new Modules developed Details of Modules updated Modules Owner Modules Owner e-Paisa Anuj, Lekha Star Sports Anuj, Lekha College Canteen project ppt Anuj, Lekha IMPS (RO) Lekha OxiCash client application ppt Narender, Prateek, Pravesh, Lekha RO Panel Shashank, Lekha OxiCash Wallet Opening Lekha RMU Helpline Shashank TB Update Pravesh, Lekha Induction PPt Prateek
  13. 13. Reasons for Shortfall of trainings • Yes Bank training cancelled due to BC agent could not be located • SBI Kiosk Training cancelled due to technical / internet issue and CSP not interested • RO training cancelled as RO not interested in continuing with the business due to issues

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