C-RE-5B

362 views

Published on

Published in: Education, Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
362
On SlideShare
0
From Embeds
0
Number of Embeds
125
Actions
Shares
0
Downloads
15
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

C-RE-5B

  1. 1. Session II: Customer Buying Behavior and Customer Handling Skills in Real Estate
  2. 2. Customer Buying Behaviour • Consumer Choice and Decision Making • Decision Rules • Information Search • Lifestyle and Culture Trainings by Vidya Bhagwat
  3. 3. Customer Handling Skills to set you apart as a Real Estate Professional 1. Friendliness 2. Communication 3. Listen 4. Exceed Expectations 5. Smile Trainings by Vidya Bhagwat
  4. 4. FAQs……… 1. 2. 3. 4. 5. 6. How many bedrooms does it have? Baths? Square footage? What is the cost per square feet? What does the market say this home is worth? Is the builder licensed? What is the exact date of project completion? How secured is the premise? And many more……….. Trainings by Vidya Bhagwat
  5. 5. Assignments 1. How would you handle an angry customer who had an inconvenient experience with one of your agents? 2. What factors of a property would you highlight to a first time buyer with no knowledge of real estate? On the contrary how would you handle an experienced buyer who is well aware of the market? 3. Other than the five skills mentioned above, what other skills do you think you need to possess Bhagwat maximum Trainings by Vidya to ensure customer satisfaction?
  6. 6. Trainings by Vidya Bhagwat

×