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  1. 1. Business Etiquettes
  2. 2. Corporate Etiquettes • Office space etiquette • Document standards • Business dress etiquette – Introductions – Phone etiquette – E-mail etiquette – Customer service etiquette – Professional conduct – Interview etiquette Trainings by Vidya Bhagwat
  3. 3. Office Etiquettes • • • • Don’t interrupt Ask permission Don’t touch Cubicles do have walls Trainings by Vidya Bhagwat
  4. 4. Dress Etiquettes • What you wear says something about who you are as an employee • It’s OK to be relaxed but not OK to be unprofessional • Remember the details • Consider the activity Trainings by Vidya Bhagwat
  5. 5. Introduction Etiquettes • Persons of lesser authority are introduced to persons of greater authority • Power and hierarchy matters • Gender plays no role in business etiquette, nor does it affect the order of introductions  Exchanging Business Cards  Addressing People Trainings by Vidya Bhagwat
  6. 6. Exchanging Business Cards • Always have an ample supply of easily accessible cards • Place them ahead of time in a coat pocket or purse so that you may have them ready to hand at a moment’s notice. • Present your cards face up so that to those whom you are giving it can easily read • When handed a card, take the time to read it and check to make sure you have proper pronunciation • Never turn down a card someone gives you • Be selective with distributing cards, include cards with business correspondence • Don’t be anxious to distributeVidya Bhagwat functions Trainings by cards in social • Business cards should not surface during meals, -be discreet. • Using two hands to present and take the cards looks elegant.
  7. 7. Addressing People • While addressing a person first use the title and surname-Mr. Gupta. You can also use the full name – Mr Sunil Gupta if it is a colleague or junior • Wait for a person to give you the cue to address by first name – Sunil • SENIORITY AND OCCASION is the consideration • In Social settings age is the most important • Open doors and let ladies walk in first. With a revolving door the male walks in first and hold it for the woman • In the escalator male entersby Vidya Bhagwat woman to help Trainings first faces the • In a lift the woman gets out first, but while getting out he should make sure the door is open for her
  8. 8. Email Etiquettes • • • • • • • • • Read for content and grammar before sending Make sure that the grammar and spelling is correct Be consistent with format Think before you hit “sent”. Do not use the “ready, aim, fire” approach for sending e-mails. Use simple fonts and less colours Emails should be properly formatted. Use bullet points Avoid using all capital or lower-case letters Check before you send if it is addressed to appropriate person's Trainings by Vidya Bhagwat Avoid responding to a general message by selecting the “reply all”
  9. 9. Email Etiquettes • Do not use jargons or non standard abbreviations • Check for misinterpretation of message • Official emails should not be written or constructed or sent that are emotional or written in defense of an action that was unpleasant or hostile • Check if email is appropriate tool • E-mails should make the point and be short and concise • Reduce email attachments – use hyper links instead • Nagging is okay; if someone doesn’t respond in 48 hours, they’ll probably never respond Trainings by Vidya Bhagwat
  10. 10. Professional Emails • If you really want somebody to do something, CC someone powerful • Give a concrete request/task and a deadline • If you want somebody to do something, make them the only recipient. Otherwise, you have diffusion of responsibility • Use email signatures to give professional look to your email Trainings by Vidya Bhagwat
  11. 11. Meeting Etiquettes • • • • • • • • Executive Briefing Information Sharing Meeting with a Sponsor (e.g. Site Visit) Staff Meeting Team-building Informal Others The primary reason for meetings are to share or brainstorm information or to develop action steps Trainings by Vidya Bhagwat toward accomplishing a goal
  12. 12. Effective Meeting • Be clear about the reasons and the goal of the meeting • Make an agenda and stick to it. Send it out before the meeting, if possible • Agenda – Topic and Duration – Presenter – Facilitator – Time Keeper – What to Bring • Prepare list of appropriate people who need to attend and Location of the meeting • Check if the information can be covered in an e-mail, memo, stand up chat Trainings by at all times • Maintain control of the meeting Vidya Bhagwat • Don’t get off track
  13. 13. Effective Meeting • Eliminate attendees’ behaviors that are disruptive • Have a facilitator -- either a professional or ask someone at the meeting to step into this role • Watch the time -- do not overrun -- keep the agenda flowing • Add humor, allow for laughter, have fun --it makes for a much more productive meeting • Allow for conflict but deal with it immediately • Allow for questions, be prepared to answer them • Wrap the meeting up with what was accomplished and action items Trainings by Vidya Bhagwat
  14. 14. Common Meeting Problems • • • • • • • • Finishing on time Can’t make decisions Dominant participants Silent Participants Rehashing decisions Deal with small fires but not larger issues Key persons don’t attend Lack of follow through on tasks Trainings by Vidya Bhagwat
  15. 15. Why Meetings fail? • • • • • • • • Poor Preparation Ignored agenda Poor time management Lack of participation Strong personalities Lack of leadership Lack of humor and fun No/poor closing Trainings by Vidya Bhagwat
  16. 16. Assignments 1. How would you have a conversation with a client you are meeting for the first time? Enact the scenario with details of how you would introduce yourself and your business. 2. Conduct a mock board room meeting in your classroom. 3. How would you resolve a conflict in a meeting? 4. Draft an email to a potential customer who was interested to purchase a flat in your project. Trainings by Vidya Bhagwat
  17. 17. Trainings by Vidya Bhagwat