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Cultivate Conversations on
Culture
Recharge Unconference
October 30, 2015
Who Are We?
 Tony Hahn, Reference Librarian, Des Plaines Public
Library
ahahn@dppl.org
 Anne Belden, Head of Adult Refer...
Agenda
 What is culture?
 Exploring culture statements
 Group exercise: Defining our ideal library
 Group Exercise: Cu...
Workplace Culture
 Culture consists of group norms of behavior and the
underlying shared values that help keep those norm...
Culture Statement
 A culture statement is a document, usually internal, that
expresses your organization’s way of life
 ...
Mission Statement
 Mission vs Culture
 A mission statement: what we want to do for the outside
world
 A culture stateme...
Culture, Values, and Mission
Culture
Values
Mission
Informs
Informs
Why is Culture Important?
 It impacts happiness and satisfaction
 It affects performance
 It attracts talent and drives...
If you want to build a ship, don’t drum
up the men to gather wood, divide the
work, and give orders.
Instead, teach them t...
Sample Culture Statements
 Culture statements are used by both for-profit
businesses and nonprofit organizations
 They c...
Non-profit Organization
With integrity and humility, we strive to live
the Organization values, holding each
other account...
Hotel
We are Ladies and Gentlemen serving
Ladies and Gentlemen.
At The Hotel, our Ladies and Gentlemen
are the most import...
Public Library
We serve the community, and we are a
community.
Each of us is a whole person with individual
experiences an...
Academic Library
The Library aspires to live by these guiding
principles:
Diversity and Inclusion
We value and appreciate ...
Our Core Values Across Libraries
What values does the ideal library workplace culture
embody?
Core values are essentially ...
Resources
Books
 The Culture Engine – S. Chris Edmonds
 Delivering Happiness – Tony Hsieh
 Joy, Inc. – Richard Sheridan...
Resources
Articles and Websites
 Creating a Culture of Usability –
quod.lib.umich.edu/w/weave/12535642.0001.301?view=text...
Resources
Sample Culture Statements
 Arcus Foundation – www.arcusfoundation.org/who-we-are/
 The Ritz-Carlton –
www.ritz...
Cultivate Conversations on Culture
Cultivate Conversations on Culture
Cultivate Conversations on Culture
Cultivate Conversations on Culture
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Recharge Unconference, October 30, 2015

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Cultivate Conversations on Culture

  1. 1. Cultivate Conversations on Culture Recharge Unconference October 30, 2015
  2. 2. Who Are We?  Tony Hahn, Reference Librarian, Des Plaines Public Library ahahn@dppl.org  Anne Belden, Head of Adult Reference, Ela Area Public Library abelden@eapl.org
  3. 3. Agenda  What is culture?  Exploring culture statements  Group exercise: Defining our ideal library  Group Exercise: Culture across libraries
  4. 4. Workplace Culture  Culture consists of group norms of behavior and the underlying shared values that help keep those norms in place. – Forbes  What does that mean?? It means that Culture is:  The way we act within an organization, and  The beliefs and values that drive us to act that way.
  5. 5. Culture Statement  A culture statement is a document, usually internal, that expresses your organization’s way of life  For example: Are the people collaborative or territorial? Is breaking the rules encouraged or frowned upon? Is it OK to be a little weird?  In many cases culture is unwritten, but no less real
  6. 6. Mission Statement  Mission vs Culture  A mission statement: what we want to do for the outside world  A culture statement: what we want to do to and for one another as staff members  Some organizations have a vision or values statement, which tends to straddle the external and internal
  7. 7. Culture, Values, and Mission Culture Values Mission Informs Informs
  8. 8. Why is Culture Important?  It impacts happiness and satisfaction  It affects performance  It attracts talent and drives retention  A healthy workplace culture draws people together on a common platform and motivates them to deliver their level best.
  9. 9. If you want to build a ship, don’t drum up the men to gather wood, divide the work, and give orders. Instead, teach them to yearn for the vast and endless sea. Attributed to Antoine de Saint-Exupéry
  10. 10. Sample Culture Statements  Culture statements are used by both for-profit businesses and nonprofit organizations  They can vary by length and by structure  We have selected four examples
  11. 11. Non-profit Organization With integrity and humility, we strive to live the Organization values, holding each other accountable for implementing the Organization mission. We practice shared leadership, recognizing, celebrating, and taking collective ownership of Organization’ success. Because a strong work ethic and responsible decision-making should exist at all levels of leadership, we apply fact- based decision-making and encourage all staff to proactively ‘course-correct,’ to efficiently manage resources so that those Organization serves will benefit.
  12. 12. Hotel We are Ladies and Gentlemen serving Ladies and Gentlemen. At The Hotel, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Hotel fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Hotel Mystique is strengthened.
  13. 13. Public Library We serve the community, and we are a community. Each of us is a whole person with individual experiences and a unique perspective. Our diversity is our strength, and we treat one another the same way we treat our patrons, starting with a belief that others’ intentions are good. As colleagues, we respect, value, support, and encourage one another. We recognize that we are better together, and we are committed to direct, open-minded communication and courageous collaboration. We share a passion for learning, and partnering with others to build a better community. All of us are generous with our time, talent, and resources. None of us are satisfied with “good enough,” because we know we can be “great.” Whether contributing to new innovations, or continuing established practices, we stay flexible, mindful, and dedicated. And we leave room to experience joy in our work and our colleagues, because together we form a vibrant whole organization.
  14. 14. Academic Library The Library aspires to live by these guiding principles: Diversity and Inclusion We value and appreciate differences: of opinion, perspective, culture, race, socioeconomic status, color, sex, national origin, religion, age, sexual orientation, gender expression, and physical ability. Innovation and Creativity We value a culture of innovation and pledge to build a creative environment that allows us to explore new ideas, learn from failure, and continually re-envision what libraries can be. Love of Learning We are intellectually curious and expect to continue to learn, grow, and develop throughout our lives. We do this by reading, through engagement in professional development, by learning from each other, and through access to cultural activities.
  15. 15. Our Core Values Across Libraries What values does the ideal library workplace culture embody? Core values are essentially a formalized definition of a company’s culture.
  16. 16. Resources Books  The Culture Engine – S. Chris Edmonds  Delivering Happiness – Tony Hsieh  Joy, Inc. – Richard Sheridan  Primed to Perform by Neel Doshi and Lindsay McGregor
  17. 17. Resources Articles and Websites  Creating a Culture of Usability – quod.lib.umich.edu/w/weave/12535642.0001.301?view=text;rgn=main  Creating a Culture Statement that Captures Your Brand – www.theandersongrp.com/do-you-say-hello-in-the-hallways/  The Key to Changing Organizational Culture – www.forbes.com/sites/johnkotter/2012/09/27/the-key-to-changing-organizational- culture/  Workplace Culture: What it Is, Why it Matters, & How to Define It – www.yourerc.com/blog/post/Workplace-Culture-What-it-Is-Why-it-Matters-How-to- Define-It.aspx  Zappos blog: Your Culture is Your Brand – blogs.zappos.com/blogs/ceo-and-coo- blog/2009/01/03/your-culture-is-your-brand
  18. 18. Resources Sample Culture Statements  Arcus Foundation – www.arcusfoundation.org/who-we-are/  The Ritz-Carlton – www.ritzcarlton.com/en/Corporate/GoldStandards/Default.htm  Skokie Public Library – skokielibrary.info/about/staff/culture/  Z. Smith Reynolds Library, Wake Forest University – zsr.wfu.edu/about/library-values/

Recharge Unconference, October 30, 2015

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