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Resume 2015-08-24

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Resume 2015-08-24

  1. 1. Austin Barber 3799 Village Dr. Apt. C ( Franklin, OH ( (513) 435-0556 ( abarber229@gmail.com  Union College graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.  Building technical troubleshooting skills that are used to help students and teachers solve their technical issues.  Quickly to learn and master new technology; great in both team and self-directed settings  Flexible with hours, schedules and hard working  Technically savvy Union College – Barbourville, KY Bachelor of Science in Computer Information Systems ( GPA: 3.0 Minor in Marketing Employment with College Studies:  Student Helpdesk Technician (2010 to 2013): Help provide networking/desktop support with RDP and our FOG Server. I worked flexible hours, was a team player and worked to provide a well-rounded IT support to students and faculty. I worked in Union College Black Technology Department as a work study where I learned various functions and skill sets of a work area might be like.  Union College Golf Team (2009 to 2013): Average golf per nine holes is a 40. I have gotten to play in the Bluefield Invite/AAC Spring Tournament, and the Bill Sergent Invitational.  Received the Dr. L. A. Geiss Award in computer excellence.  1st team academics Technology Summary Systems: Windows XP/Vista/7/8, iOS, Android Databases: MYSQL/ SQL Databases for 2008 Languages: Visual Basic, HTML Software: MS Office, File Transfer Protocol, Meraki (iPad Database Management), Bluebeam, Cisco AnyConnect, Microsoft Service Manager Console, System Center Configuration Manager, IT Experience Union College – Barbourville, KY  Helpdesk Analyst (2010 to 2013) Handled technical troubleshooting within a college institution, manage computers and repairs, slow-downs and data recoveries. Helped college students put in tickets into our system for our department to help out with their technical issues.  I have taken programming languages such as C++, Java, Visual Basic, HTML, and MYSQL Database.  Experience with Active Directory and VPN troubleshooting. Atos – Mason, OH (6/24/2013 – 11/20/2013) • Help Desk Support
  2. 2. • Provide support to end users on a variety of issues, identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. Baker Concrete Construction (November 22, 2013 - present) • Help Desk Support Tier 2 • I provide support to end employees on various activities, such as software issues, hardware issues, installations, and password resets. • Apple Administrator for deploying 350+ iPads to field users. o We are currently utilizing Bluebeam’s Batch and Link feature to hyperlink drawings together. We use Box.com with GoodReader 4 to sync the drawings to the iPads. o Meraki (Cisco) – I have generate a QR code to allow easy deployments of iPads. I also use the Volume Purchase Program (VPP) to purchase apps for our deployment. • I provide technical support for various check scanners. • Windows Server Print Administrator for 60 MFP devices between two buildings. • The construction software that I have worked with are Primavera P6, AutoDesk, Timberline, HCCS (Heavy Bid), Bluebeam, Microsoft Project, Tekla, Synchro. • I have also worked other applications which are Application Extender, Client Access, and Box Sync. • I build and maintain images in SCCM. I help update packages that are pushed out during our images. • I maintain our AutoDesk/Tekla server with updated license files for co-workers to connect to the latest versions. • I have traveled to some of our other BURGs for technical support: o Greenville, SC – Installed new HP CAD stations for the co-workers to help with ongoing issues that we were having with our Dell CAD laptops. o Charlotte, NC – Worked with a co-worker on installing SkySync on their server to have a simultaneous sync with box. I helped patch down cables in the network closet while there. o Tulsa & Oklahoma City, OK – solved multiple tickets that were open in our system. o Columbus, OH – went for a visit and to solve issues that were open in our system o Kansas City, KC – the office was being moved from another part of Lenxa, KC. A co-worker and me went out there to help wire the network closest, put Un-Fis (wireless access points) on the ceiling tile, setup network printers, setup the Creston media stream, and help co- workers get associated with the new office. • I rotate working on-call for after hours and weekends.
  3. 3. Selected Contributions: I have volunteered to put in extra hours to assist coworkers with technical issues. Students were able to reach out to me with technical problems around campus during closed office hours. ______________________________________________________________________________________
  4. 4. REFERENCES:  Supervisors Title Company Tel. # (W) & email address Walter Wahlstedt Supervisor Union College 606-622-0637 wwahlstedt@unionky.edu Jesse Barton Supervisor Union College 606-546-1721 jbarton@unionky.edu  Peers Title Company Tel. # (W) & email address Roland Hamilton Friend 513-255-0732 Bill Hobbs Friend 513-267-1164 Teresa Hook Friend 937-271-1061

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