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Measuring Consumer Quality - The Missing Feedback Loop

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Slides from my talk on Measuring Consumer Quality - The Missing Feedback Loop - delivered at PSTC 2018

Published in: Software

Measuring Consumer Quality - The Missing Feedback Loop

  1. 1. Measuring Consumer Quality The Missing Feedback Loop @BagmarAnand Anand Bagmar Software Quality Evangelist Essence Of Testing
  2. 2. About Me EssenceOfTesting.com @BagmarAnand
  3. 3. What do you expect from this session? @BagmarAnand
  4. 4. Which roles is this topic relevant to? @BagmarAnand
  5. 5. QA as a Gatekeeper QA as an Advocate / Enabler @BagmarAnand
  6. 6. QA IS NOT a Scavenger QA IS an Enabler @BagmarAnand
  7. 7. QA IS NOT a Scavenger QA IS an Enabler Collaboration (Communication) @BagmarAnand
  8. 8. QA IS NOT a Scavenger QA IS an Enabler Collaboration (Communication) Questioning @BagmarAnand
  9. 9. QA IS NOT a Scavenger QA IS an Enabler Collaboration (Communication) Questioning Risk Identification & Mitigation @BagmarAnand
  10. 10. QA IS NOT a Scavenger QA IS an Enabler Collaboration (Communication) Questioning Risk Identification & Mitigation Preventing Defects @BagmarAnand
  11. 11. https://pxhere.com/en/photo/1175227 @BagmarAnand
  12. 12. The Feedback Loop @BagmarAnand
  13. 13. Build Features @BagmarAnand
  14. 14. Build Measure Metrics Features @BagmarAnand
  15. 15. Build Measure Metrics Baseline Features @BagmarAnand
  16. 16. Build Measure Metrics Baseline Analyze Features @BagmarAnand
  17. 17. Build MeasureLearn MetricsPivot / Preserve Baseline Analyze Features @BagmarAnand
  18. 18. Build MeasureLearn MetricsPivot / Preserve Baseline Analyze Hypothesis Features @BagmarAnand
  19. 19. Build MeasureLearn Experiments MetricsPivot / Preserve Baseline Analyze Hypothesis @BagmarAnand
  20. 20. Build MeasureLearn Experiments MetricsPivot / Preserve Baseline Analyze Hypothesis The Feedback Loop @BagmarAnand
  21. 21. Build MeasureLearn Experiments MetricsPivot / Preserve Baseline Analyze Hypothesis The Feedback Loop @BagmarAnand
  22. 22. Some examples @BagmarAnand
  23. 23. Product @BagmarAnand
  24. 24. How well do you know your Product? http://www.thebluediamondgallery.com/wooden-tile/p/product.html @BagmarAnand
  25. 25. Know your Product Intent http://www.thebluediamondgallery.com/wooden-tile/p/product.html @BagmarAnand
  26. 26. Intent Use cases http://www.thebluediamondgallery.com/wooden-tile/p/product.html Know your Product @BagmarAnand
  27. 27. Intent Use cases Value http://www.thebluediamondgallery.com/wooden-tile/p/product.html Know your Product @BagmarAnand
  28. 28. Intent Use cases Value On-Track? http://www.thebluediamondgallery.com/wooden-tile/p/product.html Know your Product @BagmarAnand
  29. 29. Users @BagmarAnand
  30. 30. Who are your Product’s Users? https://pixabay.com/en/user-green-worker-job-employee-309996/ @BagmarAnand
  31. 31. Understand your Users Profile https://pixabay.com/en/user-green-worker-job-employee-309996/ @BagmarAnand
  32. 32. Profile Location Understand your Users https://pixabay.com/en/user-green-worker-job-employee-309996/ @BagmarAnand
  33. 33. Profile Culture Languages Location Understand your Users https://pixabay.com/en/user-green-worker-job-employee-309996/ @BagmarAnand
  34. 34. Profile Culture Languages Location Hobbies Habits Understand your Users https://pixabay.com/en/user-green-worker-job-employee-309996/ @BagmarAnand
  35. 35. Measure & Learn @BagmarAnand
  36. 36. Measure @BagmarAnand
  37. 37. Measure Analytics @BagmarAnand
  38. 38. Measure Analytics Crashes (Client / Server-side) @BagmarAnand
  39. 39. Measure Analytics Crashes (Client / Server-side) Reviews / Ratings @BagmarAnand
  40. 40. Measure Analytics Crashes (Client / Server-side) Reviews / Ratings Errors / Logs @BagmarAnand
  41. 41. Learn @BagmarAnand
  42. 42. Learn Infer (with context) @BagmarAnand
  43. 43. Learn Infer (with context) Pivot / Preserve @BagmarAnand
  44. 44. Predict! @BagmarAnand
  45. 45. Predict! Is your learning and understanding deep enough to make predictions of outcomes? @BagmarAnand
  46. 46. Understanding, Measuring and Building Consumer Quality https://essenceoftesting.blogspot.com/2017/12/understanding- measuring-and-building.html Reference @BagmarAnand
  47. 47. Thank you! EssenceOfTesting.com @BagmarAnand

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