Project Management and the
Role of the Project Manager
ITC493: Information Technology
By Aaron Wright
Brad Gordon: IT Project Manager
Managed Security Services Asia Pacific
Recent Projects with:
Working with the sales department to ensure the
scope of the projects are inline with Managed
Security Services order requirements.
To work with the customer to ensure that those
requirements meet the customer’s needs.
A Project Manager should strive to meet the
constraints of a project, which can include cost,
scope, time quality and more.
(Lohan, Conboy and Lang, 2011)
What are your overall responsibilities as an IT
Day-to-day duties include managing project progress,
maintaining status reports and communicating with
Some duties remain consistent across all stages while
others are limited to single phase.
The roles of Project Managers differs depending on
the industry and organisation however there are
some responsibilities that are common to all Project
What day-to-day tasks does an IT project
manager carry out?
Project Summary Reports
Risk and Issues Registers
Project management tools and techniques assist
project managers to carry out their duties within the
nine knowledge areas. Examples of these include but
are not limited to, work breakdown structures,
project scope statements, risk management plans,
Gantt charts, metrics and meetings.
What project management tools has
he used in the past week?
Verizon has developed its own internal methodology
based on PMBOK.
Project methodology should be scalable and a good
Project Manager should be able to utalise the tools
they have been given to tailor them to the
requirements of the project.
(Cerpa & Verner, 2009)
What framework (methodology)
does he generally use and why?
Using a methodology is better than using none at all.
The choice of methodology is not a critical success
factor in outcome.
When a methodology is used, project outcome
success is consistently improved. (Chiu, 2012, Reich & Sauer, 2010)
Does choice of framework (methodology)
have an impact on project success?
Working effectively with
the customer to achieve
Managing and identifying
risks before they become
What is the difference between a good (successful)
IT project manager and an average IT project
Reduces the opportunity to build a strong rapport
with the client.
Different cultures have different expectations.
More time resources need to be allocated and
processes take longer.
Inclusion of cultural factors can improve success.
How does globalization affect the way you manage
projects? Do you find issues with language or
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Jetu, F., & Riedl, R. (2012). Determinants of Information Systems and Information
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