Measuring Program Quality

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Whitepaper detailing and mapping out proper stages and steps for superior IT program management

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Measuring Program Quality

  1. 1. 1© Artizen, Inc. All rights reserved. Programs and Projects Measuring Program Quality
  2. 2. 222© Artizen, Inc. All rights reserved. The Artizen Perspective Measuring program quality Balancing the Triple Constraints Critical factors at each program stage  Proposal stage  Requirements stage  Analyze/Solution stage  Design & Build stage  Test stage  Deploy stage Key takeaways
  3. 3. 333© Artizen, Inc. All rights reserved. Balancing the Triple Constraints BUDGET QUALITY The Triple Constraints are well known: scope, schedule, budget. Less well known: when they’re not balanced, quality suffers. Quality trouble will appear as:  Failure to deliver full scope  Failure to realize targeted benefits  Other unintended consequences (e.g. production defects or manual process errors)
  4. 4. 444© Artizen, Inc. All rights reserved. The deliverables of this stage drive the success of the next stage. Proposal Require- ments Analyze/ solution Design & Build Test Deploy Critical Success Factors:  A fully approved and stable business case  A detailed and unambiguous statement of scope  A clear and correct understanding of all organizations  A high quality forecast of total cost and time  A detailed “Requirements” plan Business Commit CC EC DR OR PPA MeasuringProgram Quality Critical factors at the Proposal stage
  5. 5. 555© Artizen, Inc. All rights reserved. Proposal Require- ments Analyze/ solution Design & Build Test Deploy The deliverables of this stage drive the success of the next stage. Critical Success Factors:  Complete, well-defined and fully approved business requirements  A preliminary change readiness impact statement  A refined forecast  A detailed “Analyze/Solution” plan BC EC DR OR PPA MeasuringProgram Quality Critical factors at the Requirements stage Concept Commit
  6. 6. 666© Artizen, Inc. All rights reserved. Proposal Require- ments Analyze/ solution Design & Build Test Deploy The deliverables of this stage drive the success of the next stage. Critical Success Factors:  Complete, well-defined and fully functional specifications  Complete and correct definition of manual processes and policy changes  A change-readiness plan  Complete, detailed plans for operational readiness  A detailed plan for remaining stages through “Deploy” and normalization  A finalized, detailed estimate of total cost and time to deploy  A firm and final commitment to fund through completion BC CC DR OR PPA MeasuringProgram Quality Critical factors at the Analyze/Solution stage Execute Commit
  7. 7. 777© Artizen, Inc. All rights reserved. Proposal Require- ments Analyze/ solution Design & Build Test Deploy The deliverables of this stage drive the success of the next stage. Critical Success Factors:  Complete, coherent and fully approved technical designs  Complete, well-constructed system changes  A detailed “Test” plan BC CC EC OR PPA MeasuringProgram Quality Critical factors at the Design & Build stage Design Readiness
  8. 8. 888© Artizen, Inc. All rights reserved. Proposal Require- ments Analyze/ solution Design & Build Test Deploy The deliverables of this stage drive the success of the next stage. Critical Success Factors:  Completed test execution  Complete execution of change management activities  Complete execution of operational readiness preparations BC CC EC DR PPA MeasuringProgram Quality Critical factors at the Test stage Operational Readiness
  9. 9. 999© Artizen, Inc. All rights reserved. Proposal Require- ments Analyze/ solution Design & Build Test Deploy The deliverables of this stage drive the success of the next stage. Critical Success Factors:  A completed business integration and deployment plan  A complete, signed-off normalization process  Continuous measurement of value realization BC CC EC DR OR MeasuringProgram Quality Critical factors at the Deploy stage Preliminary Project Approval
  10. 10. 101010© Artizen, Inc. All rights reserved.  The deliverables at each stage are measurable.  The quality of the deliverables at each stage determine the success of the next stage.  If you don’t have the right metrics, find a consultant who does. (Artizen offers tested metrics that can help) Measuring Program Quality The Critical factor at All stages Quality: you have to quantify it
  11. 11. 111111© Artizen, Inc. All rights reserved. Key Takeaways Compromising scope, schedule and/or budget results in loss of quality. Each stage must deliver an effective, executable plan for the next stage. All critical success factors are specific and measurable, so you can effectively manage for quality. You need the right metrics to provide the warnings needed to tune each stage.
  12. 12. 121212© Artizen, Inc. All rights reserved. Web: www.artizen.com Email: Acroft@artizen.com Phone: 650-261-9400 x 103 Measuring Program Quality Artizen can help! Artizen specializes in large program management — it’s what we do - and it’s all we do. Because we offer deeper expertise, we have helped clients such as Cisco, EA, McAfee, NetApp and other premier clients for years. Get in touch with Aaron to learn what we can do for you.

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