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Inclusive Usability Testing
Presented by Adrian Roselli (@aardrian)
for a11yTO Camp.
Slides from this talk will be availab...
• I’ve written some stuff,
• Member of W3C,
• Building for the web
since 1993,
• Learn more at
AdrianRoselli.com,
• Avoid ...
Overview
• Concerns
• Planning
• Payment • Venue
• Recruitment
• Accommodation • Tech
• Process
• Privacy
CONCERNS
Photo by Save the Dream, CC BY 2.0
Concerns
• Accessibility remediation must be complete.
Concerns
• Accessibility remediation must be complete.
• This is not accessibility testing.
Concerns
• Accessibility remediation must be complete.
• This is not accessibility testing.
• This is not disability touri...
Concerns
• Accessibility remediation must be complete.
• This is not accessibility testing.
• This is not disability touri...
PLANNING
Photo by Save the Dream, CC BY 2.0Photo by benjaminlansky, CC BY 2.0
Planning
• Review your tests and format.
Planning
• Review your tests and format.
• Are they structured? Informal? Remote?
Planning
• Review your tests and format.
• Are they structured? Informal? Remote?
• How many participants are you planning?
Planning
• Review your tests and format.
• Are they structured? Informal? Remote?
• How many participants are you planning...
PAYMENT
Photo by Mike Mozart, CC BY 2.0
Payment
• Expect to pay participants more than you
usually do.
Payment
• Expect to pay participants more than you
usually do.
• Additional burdens to participate:
Payment
• Expect to pay participants more than you
usually do.
• Additional burdens to participate:
• Transportation cost,
Payment
• Expect to pay participants more than you
usually do.
• Additional burdens to participate:
• Transportation cost,...
Payment
• Expect to pay participants more than you
usually do.
• Additional burdens to participate:
• Transportation cost,...
Payment
• Expect to pay participants more than you
usually do.
• Additional burdens to participate:
• Transportation cost,...
VENUE
Photo by Chris Waits, CC BY 2.0
Venue
• It must be accessible.
Venue
• It must be accessible.
• Not just the building, but the entire route.
Venue
• It must be accessible.
• Not just the building, but the entire route.
• Bus line, transport services, etc.
Venue
• It must be accessible.
• Not just the building, but the entire route.
• Bus line, transport services, etc.
• Meet ...
Venue
• It must be accessible.
• Not just the building, but the entire route.
• Bus line, transport services, etc.
• Meet ...
RECRUITMENT
Photo by NASA Goddard Space Flight Center, CC BY 2.0
Recruitment
• Now you can find participants!
Recruitment
• Now you can find participants!
• Community / support organizations:
Recruitment
• Now you can find participants!
• Community / support organizations:
• Demographics,
Recruitment
• Now you can find participants!
• Community / support organizations:
• Demographics,
• Name recognition,
Recruitment
• Now you can find participants!
• Community / support organizations:
• Demographics,
• Name recognition,
• Ex...
Recruitment
• Now you can find participants!
• Community / support organizations:
• Demographics,
• Name recognition,
• Ex...
Recruitment
• Now you can find participants!
• Community / support organizations:
• Demographics,
• Name recognition,
• Ex...
ACCOMMODATION
Photo by David Luders, CC BY 2.0
Accommodation
• Build extra time for every task.
Accommodation
• Build extra time for every task.
• Allow them to be late.
Accommodation
• Build extra time for every task.
• Allow them to be late.
• Service animals, canes, etc. do not play well ...
Accommodation
• Build extra time for every task.
• Allow them to be late.
• Service animals, canes, etc. do not play well ...
Accommodation
• Build extra time for every task.
• Allow them to be late.
• Service animals, canes, etc. do not play well ...
Accommodation
• Build extra time for every task.
• Allow them to be late.
• Service animals, canes, etc. do not play well ...
TECH
Photo by City University Interaction Lab, CC BY 2.0
Tech
• Use the participant’s system (or community
org system).
Tech
• Use the participant’s system (or community
org system).
• For mobile testing, do not use mounts.
Tech
• Use the participant’s system (or community
org system).
• For mobile testing, do not use mounts.
• Do not mess with...
Tech
• Use the participant’s system (or community
org system).
• For mobile testing, do not use mounts.
• Do not mess with...
Tech
• Use the participant’s system (or community
org system).
• For mobile testing, do not use mounts.
• Do not mess with...
PROCESS
Photo by Eelke, CC BY 2.0
Process
• Be prepared to read agreements, instructions,
etc. aloud.
Process
• Be prepared to read agreements, instructions,
etc. aloud.
• Point a camera at the user and interactions.
Process
• Be prepared to read agreements, instructions,
etc. aloud.
• Point a camera at the user and interactions.
• Drive...
Process
• Be prepared to read agreements, instructions,
etc. aloud.
• Point a camera at the user and interactions.
• Drive...
Process
• Be prepared to read agreements, instructions,
etc. aloud.
• Point a camera at the user and interactions.
• Drive...
Process
• Be prepared to read agreements, instructions,
etc. aloud.
• Point a camera at the user and interactions.
• Drive...
PRIVACY
Photo by frankieleon, CC BY 2.0
Privacy
• Some personal health information may be
revealed.
Privacy
• Some personal health information may be
revealed.
• Be prepared to treat it as confidential.
Privacy
• Some personal health information may be
revealed.
• Be prepared to treat it as confidential.
• Where possible, a...
Privacy
• Some personal health information may be
revealed.
• Be prepared to treat it as confidential.
• Where possible, a...
Oslo Davis, https://twitter.com/oslodavis/status/373219062697840640
Inclusive Usability Testing
Presented by Adrian Roselli (@aardrian)
for a11yTO Camp.
Slides from this talk will be availab...
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Inclusive Usability Testing — a11yTOCamp

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If you’ve embraced inclusive design, next is to integrate it into user testing by incorporating people with disabilities into your process.

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Inclusive Usability Testing — a11yTOCamp

  1. 1. Inclusive Usability Testing Presented by Adrian Roselli (@aardrian) for a11yTO Camp. Slides from this talk will be available at rosel.li/a11yTOCamp.
  2. 2. • I’ve written some stuff, • Member of W3C, • Building for the web since 1993, • Learn more at AdrianRoselli.com, • Avoid on Twitter @aardrian. Great bedtime reading! About Adrian Roselli
  3. 3. Overview • Concerns • Planning • Payment • Venue • Recruitment • Accommodation • Tech • Process • Privacy
  4. 4. CONCERNS Photo by Save the Dream, CC BY 2.0
  5. 5. Concerns • Accessibility remediation must be complete.
  6. 6. Concerns • Accessibility remediation must be complete. • This is not accessibility testing.
  7. 7. Concerns • Accessibility remediation must be complete. • This is not accessibility testing. • This is not disability tourism.
  8. 8. Concerns • Accessibility remediation must be complete. • This is not accessibility testing. • This is not disability tourism. • Be clear on that with all stakeholders.
  9. 9. PLANNING Photo by Save the Dream, CC BY 2.0Photo by benjaminlansky, CC BY 2.0
  10. 10. Planning • Review your tests and format.
  11. 11. Planning • Review your tests and format. • Are they structured? Informal? Remote?
  12. 12. Planning • Review your tests and format. • Are they structured? Informal? Remote? • How many participants are you planning?
  13. 13. Planning • Review your tests and format. • Are they structured? Informal? Remote? • How many participants are you planning? • Have you budgeted for paying participants?
  14. 14. PAYMENT Photo by Mike Mozart, CC BY 2.0
  15. 15. Payment • Expect to pay participants more than you usually do.
  16. 16. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate:
  17. 17. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost,
  18. 18. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost, • Time off work,
  19. 19. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost, • Time off work, • May be underemployed.
  20. 20. Payment • Expect to pay participants more than you usually do. • Additional burdens to participate: • Transportation cost, • Time off work, • May be underemployed. • Gift cards that can be accepted where they shop.
  21. 21. VENUE Photo by Chris Waits, CC BY 2.0
  22. 22. Venue • It must be accessible.
  23. 23. Venue • It must be accessible. • Not just the building, but the entire route.
  24. 24. Venue • It must be accessible. • Not just the building, but the entire route. • Bus line, transport services, etc.
  25. 25. Venue • It must be accessible. • Not just the building, but the entire route. • Bus line, transport services, etc. • Meet them at the door.
  26. 26. Venue • It must be accessible. • Not just the building, but the entire route. • Bus line, transport services, etc. • Meet them at the door. • Relief area for service animals.
  27. 27. RECRUITMENT Photo by NASA Goddard Space Flight Center, CC BY 2.0
  28. 28. Recruitment • Now you can find participants!
  29. 29. Recruitment • Now you can find participants! • Community / support organizations:
  30. 30. Recruitment • Now you can find participants! • Community / support organizations: • Demographics,
  31. 31. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition,
  32. 32. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition, • Existing relationships,
  33. 33. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition, • Existing relationships, • Contextual support.
  34. 34. Recruitment • Now you can find participants! • Community / support organizations: • Demographics, • Name recognition, • Existing relationships, • Contextual support. • Let the organization recruit.
  35. 35. ACCOMMODATION Photo by David Luders, CC BY 2.0
  36. 36. Accommodation • Build extra time for every task.
  37. 37. Accommodation • Build extra time for every task. • Allow them to be late.
  38. 38. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables.
  39. 39. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables. • Service animals need a clear space under the table.
  40. 40. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables. • Service animals need a clear space under the table. • Different seating options: widths, arms, wheels, etc.
  41. 41. Accommodation • Build extra time for every task. • Allow them to be late. • Service animals, canes, etc. do not play well with tripods and cables. • Service animals need a clear space under the table. • Different seating options: widths, arms, wheels, etc. • A place to park scooters, chairs, etc.
  42. 42. TECH Photo by City University Interaction Lab, CC BY 2.0
  43. 43. Tech • Use the participant’s system (or community org system).
  44. 44. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts.
  45. 45. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts. • Do not mess with the user’s configuration.
  46. 46. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts. • Do not mess with the user’s configuration. • If necessary to modify, ask permission for any and every change.
  47. 47. Tech • Use the participant’s system (or community org system). • For mobile testing, do not use mounts. • Do not mess with the user’s configuration. • If necessary to modify, ask permission for any and every change. • Return it to the way you found it when done.
  48. 48. PROCESS Photo by Eelke, CC BY 2.0
  49. 49. Process • Be prepared to read agreements, instructions, etc. aloud.
  50. 50. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions.
  51. 51. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it.
  52. 52. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it. • Do not interrupt the user when using AT.
  53. 53. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it. • Do not interrupt the user when using AT. • Reassure user none of the mistakes are his/her fault.
  54. 54. Process • Be prepared to read agreements, instructions, etc. aloud. • Point a camera at the user and interactions. • Drive a second monitor from device and record it. • Do not interrupt the user when using AT. • Reassure user none of the mistakes are his/her fault. • Users may apologize for finding errors.
  55. 55. PRIVACY Photo by frankieleon, CC BY 2.0
  56. 56. Privacy • Some personal health information may be revealed.
  57. 57. Privacy • Some personal health information may be revealed. • Be prepared to treat it as confidential.
  58. 58. Privacy • Some personal health information may be revealed. • Be prepared to treat it as confidential. • Where possible, anonymize data for reporting.
  59. 59. Privacy • Some personal health information may be revealed. • Be prepared to treat it as confidential. • Where possible, anonymize data for reporting. • Coordinate with recruiting organization.
  60. 60. Oslo Davis, https://twitter.com/oslodavis/status/373219062697840640
  61. 61. Inclusive Usability Testing Presented by Adrian Roselli (@aardrian) for a11yTO Camp. Slides from this talk will be available at rosel.li/a11yTOCamp.

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