Business Class - Chapter 4

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Business Class - Chapter 4

  1. 1. CHAPTER 4. PASSENGER BOARDING 4 ObjectivesFor learning this chapter, you will be able to understand… understand Aisle and Galley work procedure during passenger b di boarding
  2. 2. CHAPTER 4. PASSENGER BOARDINGUSHERING TO THE SEAT y Stand by around the door g using S.H.R or in the aisle with a bright smile and neat appearance. Check the boarding pass and usher a passenger to the seat Learn the names and titles of important passengers in advance
  3. 3. CHAPTER 4. PASSENGER BOARDINGCOAT HANDLING AND STORING
  4. 4. CHAPTER 4. PASSENGER BOARDINGBAGGAGE STORING g Show passengers to the space for baggage and provide help if needed. Write down a passenger’s passenger s seat number on a hanger tag and show the passenger where it is stored. Do not pile up the baggage, and return it after the aircraft stops completely.
  5. 5. CHAPTER 4. PASSENGER BOARDINGNEWSPAPER AND MAGAZINE SERVICE NewspaperServe on a large tray and showPassengers at the eye level.P t th l l
  6. 6. CHAPTER 4. PASSENGER BOARDINGWELCOME DRINK Start pouring drinks after About 50% of the passengers are Ab t f th on board, and open champagne right before the service. Show the tray with nuts, cocktail napkins toward passengers. and introduce prepared drinks to passengers. If a requested drink is not available right away, prepare it in the galley and serve. Always ask if the passenger wants a refill before collecting.

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