IT Infrastructure Services (IT IS)<br />Systems Plus Solutions<br />India | USA | UK<br />
IT IS @ SPS<br />Our IT Infrastructure Services are aimed to help our customers build, manage, and optimize their IT infrastructure<br />We enable our customers keep their business-critical applications and IT infrastructure running 24x7<br />We help our customer lower the cost of managing their IT infrastructure through high service levels and operational competence<br />This on the other hands frees up your key resources for engaging into strategic important strategies for your organization<br />Our SLA based service approach is delivered by eminent professionals with decades of experience in IT & Infrastructure Consulting / Management and provides enhanced value to customers<br />
Instantly solve any server issue with access to real-time access to certified server administrators. Remote access resolution of any type of server problem.</li></li></ul><li>Server Management<br />Remote Monitoring and Support<br /><ul><li>System log / console errors / warnings
Jira or BugZilla</li></li></ul><li>Database & Middleware Support<br />Remote Monitoring and Support<br />Our DBA & Middleware support services are designed to help put in place an ideal team that supports your system. Our team of skilled DBAs and Middleware consultants work with you to configure a program that is best suited to your requirements.<br /><ul><li>Databases</li></ul>Oracle, MS SQL Server, MySQL, DB2<br /><ul><li>Microsoft / 3rd Party Application Support
Implementation of advanced database, application security configuration</li></li></ul><li>Database & Middleware Support<br />Remote Monitoring and Support<br />Remote Database & Applications Management<br /><ul><li>Monitoring instance parameters and health of the system
Monitor alert log and other application-related logs and take corrective actions
Managing advanced database security configuration</li></li></ul><li>Database & Middleware Support<br />Remote Monitoring and Support<br />Infrastructure Consulting for Applications & Databases<br /><ul><li>Short-term solutions with quick, measurable ROI to resolve critical business pains
Clear and concise designs which help you to rapidly select and deploy the solution right for your business and existing infrastructure
Review the infrastructure, application and database servers
Review the operating system details, performance parameters
Review the database, application performance statistics
Review backup and recovery policies and procedures
Provides a detailed report on the infrastructure assessment</li></li></ul><li>Delivery Methodology<br />Remote Monitoring and Support<br />
Security Audits: WHY?<br />Security Audit<br />Why Security Audits?<br />Key Questions? <br /><ul><li>Recent security research performed by Deloitte suggests that most data security breaches have happened due to internal threats than external.
Just one unhappy employee having access to crucial systems is more than capable to cause security data breaches.
Hence it is important to secure the assets (systems and databases) internally too.
What technologies do we have on board (like server OS, middleware etc)?
Are the core technologies (servers, networks and application) secure enough to conduct business?
Can someone from within the company easily disrupt the business operations?
Are the passwords on all devices set and strong enough?
How easy / difficult is it for an individual to access all crucial data?
Do people have access to information / email not pertaining to their work?
Can an unauthorized user (internal or external) access any information?</li></li></ul><li>Security Audit Offerings<br />Security Audit<br />Our Offerings<br />Deliverables<br />We perform host, network and application security for the enterprise to present high, medium and low vulnerabilities on the internal assets.<br /><ul><li>Host Security
Each finding of the audit categorized as High, Medium, Low or Critical
Includes necessary information / evidence for justification
Risk of running the services based on the findings
All services mapped with findings which will help present an appropriate perspective of business continuity.
Remediation path / recommendation for high and medium findings:
Recommendations / suggestions will be given for all critical and high vulnerabilities along with the size of the effort to address each of those</li></li></ul><li>Security Audits: Delivery Methodology<br />Security Audit<br /> <br />
Security Audits: How it helps?<br />Security Audit<br />The audit report would present an unbiased, practical and an effective perspective to the management and shall provide answers to some key questions like:<br /><ul><li>Are the IT services aligned from reliability, availability, security and scalability perspective?
What steps should be taken to improve the IT services to support the business needs?
What areas of IT should the management focus on how do we get best returns on the investments.</li></ul>Audit help the management determine further course of action. <br />
Advanced IT Infrastructure Consulting: Offering<br />Advanced IT Infrastructure Consulting<br />Performance Engineering<br />IT Infrastructure Consulting<br />Engineering & Operations Standards & Policies<br />We shall understand and analyze the build / deploy and support policies to ensure smooth functioning of IT operations.<br />Our engineers will perform network packet captures to analyze the traffic between hosts to determine if the application’s performance on the wire is optimal enough.<br /><ul><li>Design assessment, Optimization, Capacity planning
Performance feasibility analysis, modeling and benchmarking</li></ul>Our engineers can provide designs to host and secure web based applications with a defense-in-depth mechanism. We also provide guidelines to engineer secure operating system and middleware builds. <br /><ul><li>IT & Systems Diagnostic
Setup and configuring internet based email and installing email clients on your desktops
Setup of internet based office automation products (documents, spreadsheets, calendar and integrated chat)
Training to end users (two sessions of an hour each) for use of those applications.
Create a basic corporate website using standard templates or a SharePoint portal setup</li></li></ul><li>Case Studies: PepsiCo Germany MIS Support<br />Case Studies<br /><ul><li>SQL Server Support (offshore)