How to Manage Social Media

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Short Video on How to Manage your Social Media using aBeansTalkSocial.com

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How to Manage Social Media

  1. 1. …go into Message Box
  2. 2. Manage all your Social Media activity all in one place.
  3. 3. …from a single dashboard Add/Edit Services
  4. 4. Access to all these Social Media Networks and we are adding more.
  5. 5. Select to connect your Services
  6. 6. …then simply “ADD” service(s) to your account.
  7. 7. …check out your Streams TAB
  8. 8. …add your Blogs
  9. 9. …check out Photos/Video TAB
  10. 10. …learn to listen with Monitoring
  11. 11. …get local with Brand & Keyword Monitoring by location.
  12. 12. …monitor & respond to LinkedIn Group Discussions
  13. 13. ® ® …monitor and respond quickly to Reviews about your business on Yelp ®, Trip Advisor ® and City Search®.
  14. 14. Use Bookmarking for sharing and posting links.
  15. 15. …also manage your Email & SMS Campaigns
  16. 16. …import & automate your RSS Feeds
  17. 17. Import is for importing your contacts and messages in bulk.
  18. 18. Automation can spark a connection …it is humans who engage, touch & build.
  19. 19. Compose posts in advance Message Box
  20. 20. …click onto Inbox
  21. 21. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …you will first see your Priority Inbox
  22. 22. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …to view Direct Messages
  23. 23. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Re tweets
  24. 24. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Mentions
  25. 25. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message Here is where you read their comments. 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago ..and Comments on your posts.
  26. 26. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …use your Sentiment Analysis Red Dot Marks Negative Sentiment Green Dot Marks Positive Sentiment
  27. 27. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Reply directly from your account. Green Dot Marks Positive Sentiment
  28. 28. Direct Message from Contact 12 hours ago Hello t is contact sending you a message Did we Congratulate you?  Write your Message
  29. 29. Name Message 27 May Name Message 27 May Direct Message Reply – Re tweet – Delete 12:03 pm Name Message 27 May Mention Reply – Re tweet – Delete 9:48 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 10:30 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 4:00 pm Name Message 27 May Mention Reply – Re tweet – Delete 2:15 pm Monitor Sentiment
  30. 30. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …click onto individual profiles where you can View Profile View Profile Name X Name @name Location: New York http://ny.usa @yes @my talent #yes Professional, father of 2
  31. 31. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Reply to Positive Name @name Location: New York http://ny.usa @yes@my talent #yes Professional, Father of 2 Name X
  32. 32. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Name @name Location: New York http://ny.usa @yes @y talent #yes Professional, Father of 2 Name X …in turn Follow
  33. 33. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Name @name Location: New York http://ny.usa @yes@my talent #yes Professional, Father of 2 Name X …also respond to Negative
  34. 34. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Name @name Location: New York http://ny.usa @yes@my talent #yes Professional, Father of 2 Name X Direct Message (DM)
  35. 35. …click Scheduling
  36. 36. Send NOW!
  37. 37. …or at these intervals
  38. 38. …or at a specific time
  39. 39. …your Message will be sent out on that date. Join our Social Media Webinar this month! Go to: www.aBeansTalkSocial.com/a-beanstal-university/ and click “Techie Tuesdays”.
  40. 40. …Click Save Draft Join our Social Media Webinar this month! Go to: www.aBeansTalkSocial.com/a-beanstal-university/ and click “Techie Tuesdays”. 139
  41. 41. …you can Repeat Popular Posts.
  42. 42. Did you get good results? Schedule to Repeat 139
  43. 43. …use your Calendar to manage & edit your posts.
  44. 44. …to edit before your Message is Sent Simply click onto the message to edit or delete.
  45. 45. When Editing see the name of your Service pending here.
  46. 46. “Twitter – aBTSocial” <2256522> 139139 You can Edit right from your message...then Save changes.
  47. 47. 139 …as you can see this is a Facebook fan page post scheduled to go out on July 31st.
  48. 48. …go to Add/Edit Services
  49. 49. …click onto IMPORT TAB
  50. 50. …in Import your can BULK Import Messages & Contacts.
  51. 51. …for messages ”ADD” Message Importer
  52. 52. …download the sample CSV file
  53. 53. …then you can Schedule
  54. 54. …view your Scheduled Messages
  55. 55. TIP: Be thoughtful & smart to schedule in your contacts Birthdays in advance.
  56. 56. Name Message 27 May Name Message 27 May Direct Message Reply – Re tweet – Delete 12:03 pm Name Message 27 May Mention Reply – Re tweet – Delete 9:48 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 10:30 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 4:00 pm Name Message 27 May Mention Reply – Re tweet – Delete 2:15 pm - Your Brand Monitor to engage in real conversation.
  57. 57. …go to Add/Edit Services
  58. 58. …click onto Automation TAB
  59. 59. aBeansTalkSocial.com offers to help grow your business when you click onto the ADD button for your choice of LinkedIn & Twitter Automation Features
  60. 60. Here is an example using Twitter Auto Reply
  61. 61. Automation Works when you respond as a Human afterwards.
  62. 62. It is easy to complete Description, Account, Keywords/Interests.
  63. 63. Learn to randomize your Messages & use merge tags.
  64. 64. …add more settings like Tweet Frequency, # of Tweets, Sentiment, Minimum Klout Score.
  65. 65. Select your Language …pick from dropdown.
  66. 66. Select your Location Latitude; Longitude; Within a distance (in miles)
  67. 67. Select Auto Follow, Email Notifications then Save
  68. 68. …set your criteria for who you want to Follow
  69. 69. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …follow up with engagement in person. Priority Inbox
  70. 70. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …check your Priority Inbox
  71. 71. Set up your Monitoring as a powerful time saver. Name Message 27 May Name Message 27 May Direct Message Reply – Re tweet – Delete 12:03 pm Name Message 27 May Mention Reply – Re tweet – Delete 9:48 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 10:30 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 4:00 pm Name Message 27 May Mention Reply – Re tweet – Delete 2:15 pm Red Dot Marks Negative Sentiment Green Dot Marks Positive Sentiment
  72. 72. Monitoring Simply “Add” and define how you chose to monitor.
  73. 73. …get recognized locally with Location Brand & Keyword Monitoring
  74. 74. Monitor by connecting your Google Alerts Feed.
  75. 75. Brand & Keyword Monitoring …continued with drop downs. Monitor specific locations within one mile.
  76. 76. Monitor Discussions
  77. 77. Reviews Monitor and respond quickly to your biz reviews using Yelp®, Trip Advisor ® and City Search®. ® ®
  78. 78. Name Message 27 May Name Message 27 May Direct Message Reply – Re tweet – Delete 12:03 pm Name Message 27 May Mention Reply – Re tweet – Delete 9:48 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 10:30 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 4:00 pm Name Message 27 May Mention Reply – Re tweet – Delete 2:15 pm - Your brand Mentions - Your Name - Your Competition All Keywords - Your Brand Monitor your Keywords.
  79. 79. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago …click onto individual profiles where you can View Profile View Profile Name X Name @name Location: New York http://ny.usa @yes @my talent #yes Professional, Mother of 3
  80. 80. Name Message 2 days Mention Reply - Delete ago Name Message 3 days Mention Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 2 days Direct Message Reply – Re tweet – Delete ago Name Message 8 hours Mention Reply – Re tweet – Delete ago Name Message 5 Hours Direct Message Reply - Delete ago Name Message 1 day Direct Message Reply - Delete ago Name Message 1 day Mention Reply - Delete ago Assign Assign to a team member. Follow up with her and ask if she will do a testimonial for us.
  81. 81. Name Message 27 May Name Message 27 May Direct Message Reply – Re tweet – Delete 12:03 pm Name Message 27 May Mention Reply – Re tweet – Delete 9:48 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 10:30 pm Name Message 27 May Direct Message Reply – Re tweet – Delete 4:00 pm Name Message 27 May Mention Reply – Re tweet – Delete 2:15 pm - Your Brand OPPS…Negative Sentiment HORRAH!!! Positive Sentiment Respond Respond directly to their message.
  82. 82. Direct Message from Contact 12 hours ago Hello t is contact sending you a message How we can support you? Reply quickly based on sentiment. 23
  83. 83. …instantly view your Scheduled Messages
  84. 84. View Messages Sent, Drafted, Assigned.
  85. 85. View Tasks Completed, Rejected, Awaiting Approval.
  86. 86. …never miss a clients’ Birthday again!
  87. 87. View Quick Reports Pick to quickly view specific message reports and analytics.
  88. 88. Drag & Drop Reports Simply customize your report layouts.
  89. 89. Easy Report Customization …as well as, Rename, Remove and Refresh any report quickly!
  90. 90. All Posts – All Messages Post Date Interactions Google+ Are you listening? Find out on Tuesday 30 July 06:00 PM 15 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Facebook Do you know how to Monitor by keyword? 06 Aug 10:00 AM 26 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Google+ Can you post from multiple accounts? 13 Aug 07:00 PM 10 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Facebook Fan Page Are you listening? 30 July 04:00 PM 22 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Twitter Are you listening? Find out on Tuesday 30 July 03:00 PM 30 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Twitter Do you know how to Monitor by keyword? 06 Aug 12:00 PM 16 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Google+ Do you know how to Monitor by keyword? 06 Aug 10:00 AM 6 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Twitter Can you post from multiple accounts? 13 Aug 07:00 PM 3 http://www.aBeansTalkSocial.com/a-beanstalk-university/ Facebook Fan Page Are you posting daily or weekly? 18 Aug 07:00 PM 8 http://www.aBeansTalkSocial.com/a-beanstalk-university/
  91. 91. Twitter
  92. 92. Twitter
  93. 93. Facebook Fan Page a Bean Talk Social So you have been using our Keyword Monitoring feature? 22 Jul 03:40 PM Comments: 9 Likes 92 Name Comment 26 July 09:13 AM Name Comment 25 July 02:16 PM Name Comment 25 July 04:22 PM Name Comment 24 July 01:11 PM Name Comment 23 July 10:01 PM Name
  94. 94. Click onto Report Builder Contact Name (Twitter) 86 Contact Name (Twitter) 43 Contact Name (Twitter) 32 Contact Name (Twitter) 14 Contact Name (Twitter) 14
  95. 95. My Reports …create 100’s of detailed Reports and Analytics.
  96. 96. General Reports “Add” Scorecard, Message Volume, Clicks, Top Links, Referring Sites, Engagement, Top Posts… “Add” Mentions, Recently Sent, Email Statistics, Text Area, Subheading, Team Statistics.
  97. 97. Channels “Channels” let you set up and track activity across all your social media accounts. Name – 177 followers Facebook (updated about 1 hour ago) Name – 1,071 followers Twitter (updated about 16 minutes ago) Name – 674 followers Facebook (updated about 49 minutes ago) Name – 5,214 followers Twitter (updated about 46 minutes ago) Name – 1,696 followers Twitter (updated about 44 minutes ago)
  98. 98. Google Analytics …instantly set up your full analytics measurements. …and you will never have to log into Google again.
  99. 99. Set up your favorite URL Shortening in My Profile i.e. bit.ly; is.gd; goo.gl; awe.sm; or pick don’t shorten
  100. 100. Monitoring Set up your reporting to reflect your key word monitoring. “Social Media Monitoring” lets you monitor all your “mentions” positive, negative, over time by source and more. “Sentiment Comparison” is a good category to add if you have multiple social media accounts (see examples above).
  101. 101. Links “Links” won’t be hugely valuable if your business is fairly new, however, if you’ve built up solid backlinks, it may be worth throwing into your mix for this second test report.
  102. 102. Campaigns “Campaigns” is another tab that doesn’t look too impressive when you first click onto it, except when you press the “Setup” button for its one solitary field, “all Messages” and it opens up a load of tracking options
  103. 103. Connect your Google Alerts Feed
  104. 104. Put your LOGO on each Report Upload your LOGO a Beans Talk Social support@abeanstalksocial.com Edit this line Edit this line
  105. 105. a Beans Talk Social support@abeanstalksocial.com Edit this line Edit this line Customize your Report Info by editing in your info here.
  106. 106. a Beans Talk Social support@abeanstalksocial.com Edit this line Edit this line Email Reports to your Team …fill in your email settings to email a report.
  107. 107. a Beans Talk Social support@abeanstalksocial.com Edit this line Edit this line Send Now or Save Settings Send Now or Save Settings
  108. 108. Get creative when you Drag & Drop your Analytics
  109. 109. Contact (Twitter) Name – 177 followers Twitter (updated about 1 hour ago) Name – 1,071 followers Twitter (updated about 16 minutes ago) Name – 674 followers Twitter (updated about 49 minutes ago) Name – 5,214 followers Twitter (updated about 46 minutes ago) Name – 1,696 followers Twitter (updated about 44 minutes ago) Select an Account Print, Email, Publish to a live link or export it in Excel or HTML. Contact (Twitter) Contact (Twitter) Contact (Twitter)
  110. 110. www.aBeansTalkSocial.com

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