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Digital Workplace Building Blocks

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DIGITAL WORKPLACE BUILDING BLOCKS
REBECCA JACKSON – DIGITAL WORKPLACE MANAGER - NEXTDC

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ABOUT NEXTDC

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WHERE
THE CLOUD LIVES
FOUNDED IN 2010
10 LOCATIONS
ASX 200
230+ STAFF

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Digital Workplace Building Blocks

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Presented at the Melbourne Office 365 Business Users Group in January 2020.
With the pace of change with digital tools, it can be hard to keep up and deliver great, relevant training information and content. In this presentation, Rebecca will take you through the 'Digital Workplace' building blocks, the framework they used to launch their Digital Workplace on Office 365. The session will cover:

• Why we took this approach
• Overview of the Digital Workplace building blocks
• Tactics for change and launch
• Measuring results

Presented at the Melbourne Office 365 Business Users Group in January 2020.
With the pace of change with digital tools, it can be hard to keep up and deliver great, relevant training information and content. In this presentation, Rebecca will take you through the 'Digital Workplace' building blocks, the framework they used to launch their Digital Workplace on Office 365. The session will cover:

• Why we took this approach
• Overview of the Digital Workplace building blocks
• Tactics for change and launch
• Measuring results

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Digital Workplace Building Blocks

  1. 1. DIGITAL WORKPLACE BUILDING BLOCKS REBECCA JACKSON – DIGITAL WORKPLACE MANAGER - NEXTDC
  2. 2. ABOUT NEXTDC
  3. 3. WHERE THE CLOUD LIVES FOUNDED IN 2010 10 LOCATIONS ASX 200 230+ STAFF
  4. 4. CUTTING THROUGH THE CONFUSION
  5. 5. UNDERSTANDING OUR TEAM UNDERSTANDING OUR TEAM
  6. 6. UNDERSTANDING THE TOOLS
  7. 7. CONNECTINGTO OUR VALUES
  8. 8. ALIGNINGBEHAVIOURTO TOOLS
  9. 9. DIGITAL WORKPLACE BUILDING BLOCKS
  10. 10. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE Window to your digital workplace (Intranet) The digital toolbox (Office 365) Service delivery (ServiceNow) Customer relationship management (Salesforce) Business applications Social collaboration Email / Calendar HR information systems Search THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES OUR DIGITAL WORKPLACE Enterprise resource planning (Great plains) Messaging Document collaboration Project management Supporting systems Discovery We seek answers and provide quality content for others to do the same. Working out loud We openly share what we are working on, to communicate and promote innovation. Flexibility We support customers anywhere, anytime. Action We do the right activity, at the right time for excellent customer results. Collaboration We work together across silos to drive innovation for customers. Reporting Productivity applications
  11. 11. VALUES AND BUILDING BLOCKS #frugalnotcheap #brightideas #oneteam Working out loud #customerfirst #straighttalk #pursuitof excellence
  12. 12. ANATOMYOF A BUILDING BLOCK
  13. 13. TRAINING APPROACH
  14. 14. CHAMPIONS
  15. 15. WELCOME TASKS
  16. 16. ONLINETRAININGSESSIONS
  17. 17. VIDEO CONTENT
  18. 18. INTRANETCONTENT
  19. 19. YAMMERTIPS
  20. 20. SELF-HELP
  21. 21. MEASURING RESULTS
  22. 22. VERBATIM FEEDBACK
  23. 23. SURVEYS
  24. 24. STATISTICS
  25. 25. USABILITY TESTING
  26. 26. IN SUMMARY
  27. 27. MAKE IT WORK FOR YOU Look at what others are doing Adapt to what works for you Plan and budget for change Senior leadership support Build a champion network Use the tools, learn the tools Reinforce your messaging WHERE THE CLOUD LIVES ™
  28. 28. GET INTOUCH Rebecca Jackson NEXTDC Digital Workplace Manager rebecca.jackson@nextdc.com @_rebeccajackson linkedin.com/in/rebeccajljackson/

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