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Presentation from Melbourne Business User Group (SharePoint MBug) where Rebecca discussed how having a great user experience is an success factor for any intranet. To ensure success with their intranet redevelopment Melbourne Water has included usability testing throughout the development of their SharePoint 2013 intranet. What they found was that what their staff thought was a good user experience was at times in conflict with maintaining as much of the out-of-the-box functionality as possible. Rebecca talked through their approach to user experience testing, findings from the sessions and their approach to getting a balance.