TheFamily: Don't you care?, by Oussama Ammar, Partner at TheFamily

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You can find the video conference here:
https://www.youtube.com/watch?v=dNdAkmAK0k8

As an entrepreneur, you have the chance to talk directly to your community. You know them well. This is an extraordinary advantage: you’ll be able to please them like no one else could. You must take this conversation very seriously and make the most out of it. The pay-it-forward mindset is key to building a startup over the long run and creating something indestructible - trust, whether it is with your fans, clients or employees. Learn in this slides why caring matters the most and how to care.

TheFamily strives for ambitious entrepreneurs in Europe, offering them education, tools and capital. At TheFamily, we believe that anyone can become a great entrepreneur.
http://www.thefamily.co/

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TheFamily: Don't you care?, by Oussama Ammar, Partner at TheFamily

  1. 1. THEFAMILY.CO
  2. 2. SCALE THE CARE
  3. 3. COMPANIES DON’T CARE
  4. 4. PEOPLE CARE
  5. 5. SPECIAL CARING MAKES YOU
  6. 6. CARE OR DIE
  7. 7. BE KIND USER IS KING
  8. 8. BE AUTHENTIC PERSONAL, SINCERE, HONEST
  9. 9. BE AVAILABLE READY, FAST, ANYTIME
  10. 10. BE COMMITED WHATEVER IT TAKES TO FIX IT
  11. 11. BE GENEROUS MAKE GIFTS A HABIT
  12. 12. WHAT DOES
 IT MEAN?
  13. 13. ACQUISITION
  14. 14. RESPECT TREAT PEOPLE WITH
  15. 15. REAL PERSON EMAILS SHOULD BE SENT BY A
  16. 16. EVERYONE REPLY TO
  17. 17. YOURSELF UNSUBSCRIBE PEOPLE
  18. 18. TROLLS INTERNET
  19. 19. 19 EXAMPLE 6000+ PEOPLE 3 UNSUBSCRIBES 200+ REPLIES
  20. 20. HONEST DON’T FORGET TO BE
  21. 21. CUSTOMERS
  22. 22. DO IT FAST ALWAYS REPLY AND
  23. 23. EMAIL IS YOUR FRIEND
  24. 24. SUPPORT IS EVERYONE’S JOB
  25. 25. SOMEONE ELSE NEVER REFER TO
  26. 26. YOURSELF FIX THE PROBLEM
  27. 27. TOOLS INTERCOM, SLACK, FRONT
  28. 28. NUMBER GIVE THEM YOUR OWN
  29. 29. CONSTANTLY CHECK TWITTER & FACEBOOK
  30. 30. 1 PROBLEM 2 SOLUTIONS CAPTAIN TRAIN IS MUCH MORE HUMAN 
 AND EFFICIENT
 THAN THE GIANT SCNF
  31. 31. EVENTS
  32. 32. PINTEREST STARTED WITH OFFLINE MEETUPS
  33. 33. THEFAMILY MEETUPS ARE KEY FOR US
  34. 34. DISCOVER WHO YOUR USERS ARE
  35. 35. ADAPT TO YOUR CROWD
  36. 36. CONNECT HELP THEM
  37. 37. FEEDBACK GET THE REAL
  38. 38. CHANCE DON’T LEAVE ANYTHING TO
  39. 39. BE PRESENT LISTEN, RESPOND, FOLLOW UP
  40. 40. BE COOL NICE FOOD, GOODIES!
  41. 41. TEAM
  42. 42. EXECUTION TO EARN RESPECT
  43. 43. RESULTS ARE ALL THAT MATTERS
  44. 44. LOVE YOUR USERS
  45. 45. FAILURE ACCEPT IT AND MOVE ON
  46. 46. CULTURE MAKE IT YOURS
  47. 47. SOCIAL VS TIMIDE ? SMART VS FOCUS ? PASSIONE VS SERIEUX ? HUMBLE VS CURIEUX ? COURAGUEUX VS GENTIL?
  48. 48. SOCIAL VS TIMIDE ? SMART VS FOCUS ? PASSIONE VS SERIEUX ? HUMBLE VS CURIEUX ? COURAGUEUX VS GENTIL?
  49. 49. JUST CARE

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