We are building a Cloud product.
Our goal is to deliver value to
customers as fast as possible. We
need a feedback loop to match the
speed of our release cycles.
PRINCIPAL PRODUCT MANAGER - JIRA SERVICE DESK CLOUD
What delights and pains
users go through when
expanding from one product
How do users evaluate?
What features do they look
for and where do we fail to
Where do we win?
Who do we lose to?
Intentional and focused.
Engage at the right time in the right place.
Deliver raw feedback as soon as it is received.
Keep a system of record for your customer
engagements. Tag and categorize.
Your UX team is a lot
bigger than you think
If you have customer facing teams you can
leverage them today to better understand your
Data doesn’t tell you why
Your customer facing teams can help you
answer the question “Why?”. Use smart touch
to gain insights.
Use your UX practices internally. Understand
each team’s objectives and design the internal
experience with those in mind.