Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Transformation
or Transition
Paul Shetler
August 2017
The Internet marketplace
is red in tooth and claw.
paulshetler.com
Disruptors don’t
respect your
strategy or business
model
paulshetler.com
“Your margin is my
opportunity.”
Jeff Bezos, CEO Amazon
paulshetler.com
Digital competition is
turning products into
services
paulshetler.com
Digitisation shifts
from intangibles to
things
paulshetler.com
And can turn
anything into a
service
paulshetler.com
Everything
becomes
disposable
paulshetler.com
Power has
shifted to the
consumer
paulshetler.com
Music
Spotify
paulshetler.com
Taxis
Uber
paulshetler.com
Video
Netflix
paulshetler.com
Software
Salesforce
paulshetler.com
Amazon Fresh is
their Waterloo.
John Mackey, CEO Whole Foods, 2015
paulshetler.com
2017/ Amazon
buys Whole Foods
paulshetler.com
“We have stores, and
consumers are going to
return, particularly when
they buy apparel online”
- Terry Lundgren, CEO Macy’...
Our vision is to be earth’s most
customer-centric company: to
build a place where people can
come to find and discover
any...
paulshetler.com
Surprise!
You are now competing
with digital services
companies.
paulshetler.com
paulshetler.com
You need to act as a
digital services
company.
Insource your
core business.
paulshetler.com
You don’t have
another 26 years of
easy growth.
paulshetler.com
paulshetler.com
The Iron Law
of Bureaucracy
paulshetler.com
Deskilled workforce
paulshetler.com
The Square
of Despair
paulshetler.com
Let’s get some snake oil
out of the way quickly…
paulshetler.com
Outsourcing
innovation via
“Innovation studios”
and “labs”
paulshetler.com
Hackathons and
other design theatre
paulshetler.com
Front end lipstick
paulshetler.com
Incrementalism
or “evolution”
paulshetler.com
Rip ’n replace
paulshetler.com
Two-speed or
“bi-modal” IT
paulshetler.com
Digital cultism - and
‘Agile everywhere!’
paulshetler.com
So what does work?
paulshetler.com
Political will to
make the change
paulshetler.com
Not just a new
channel:
New products for
new markets
paulshetler.com
“The product is the
service is the
marketing.”
- Russell Davies
paulshetler.com
Radical upskilling
paulshetler.com
A clear vision that goes
deep into the business
paulshetler.com
Services
StrategyandDesign
Notifications
Digital
Channels API
Third
party
Services/
Data API
Automated Back Office
(Straig...
Automate
Everything
paulshetler.com
Measure and act on
customer satisfaction
in realtime
paulshetler.com
Dismantling the
Square of Despair
paulshetler.com
Drip-feed Funding
paulshetler.com
Procurement in
days, not months
paulshetler.com
Fit the governance to
the problem
and method
paulshetler.com
Know when to build,
when to buy, and when
to use open source
paulshetler.com
End the digital / IT /
product split
paulshetler.com
“You may not be interested
in competition, but
competition is interested in
you.”
paulshetler.com
Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
Upcoming SlideShare
Loading in …5
×

Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition

384 views

Published on

Paul Shetler, Technologist & Entrepreneur

Published in: Technology
  • Be the first to comment

Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition

  1. 1. Transformation or Transition Paul Shetler August 2017
  2. 2. The Internet marketplace is red in tooth and claw. paulshetler.com
  3. 3. Disruptors don’t respect your strategy or business model paulshetler.com
  4. 4. “Your margin is my opportunity.” Jeff Bezos, CEO Amazon paulshetler.com
  5. 5. Digital competition is turning products into services paulshetler.com
  6. 6. Digitisation shifts from intangibles to things paulshetler.com
  7. 7. And can turn anything into a service paulshetler.com
  8. 8. Everything becomes disposable paulshetler.com
  9. 9. Power has shifted to the consumer paulshetler.com
  10. 10. Music Spotify paulshetler.com
  11. 11. Taxis Uber paulshetler.com
  12. 12. Video Netflix paulshetler.com
  13. 13. Software Salesforce paulshetler.com
  14. 14. Amazon Fresh is their Waterloo. John Mackey, CEO Whole Foods, 2015 paulshetler.com
  15. 15. 2017/ Amazon buys Whole Foods paulshetler.com
  16. 16. “We have stores, and consumers are going to return, particularly when they buy apparel online” - Terry Lundgren, CEO Macy’s, 2016 paulshetler.com
  17. 17. Our vision is to be earth’s most customer-centric company: to build a place where people can come to find and discover anything they might want to buy online. Amazon paulshetler.com
  18. 18. paulshetler.com
  19. 19. Surprise! You are now competing with digital services companies. paulshetler.com
  20. 20. paulshetler.com You need to act as a digital services company.
  21. 21. Insource your core business. paulshetler.com
  22. 22. You don’t have another 26 years of easy growth. paulshetler.com
  23. 23. paulshetler.com
  24. 24. The Iron Law of Bureaucracy paulshetler.com
  25. 25. Deskilled workforce paulshetler.com
  26. 26. The Square of Despair paulshetler.com
  27. 27. Let’s get some snake oil out of the way quickly… paulshetler.com
  28. 28. Outsourcing innovation via “Innovation studios” and “labs” paulshetler.com
  29. 29. Hackathons and other design theatre paulshetler.com
  30. 30. Front end lipstick paulshetler.com
  31. 31. Incrementalism or “evolution” paulshetler.com
  32. 32. Rip ’n replace paulshetler.com
  33. 33. Two-speed or “bi-modal” IT paulshetler.com
  34. 34. Digital cultism - and ‘Agile everywhere!’ paulshetler.com
  35. 35. So what does work? paulshetler.com
  36. 36. Political will to make the change paulshetler.com
  37. 37. Not just a new channel: New products for new markets paulshetler.com
  38. 38. “The product is the service is the marketing.” - Russell Davies paulshetler.com
  39. 39. Radical upskilling paulshetler.com
  40. 40. A clear vision that goes deep into the business paulshetler.com
  41. 41. Services StrategyandDesign Notifications Digital Channels API Third party Services/ Data API Automated Back Office (Straight-through processing) Exceptions only Service Teams Real time reporting and analytics Digital Platforms / Disposable IT (API, Commercial Offering) Data (exceptions, drop-offs, patterns, volumes) Digital architecture Mail, phone, shopfront product
  42. 42. Automate Everything paulshetler.com
  43. 43. Measure and act on customer satisfaction in realtime paulshetler.com
  44. 44. Dismantling the Square of Despair paulshetler.com
  45. 45. Drip-feed Funding paulshetler.com
  46. 46. Procurement in days, not months paulshetler.com
  47. 47. Fit the governance to the problem and method paulshetler.com
  48. 48. Know when to build, when to buy, and when to use open source paulshetler.com
  49. 49. End the digital / IT / product split paulshetler.com
  50. 50. “You may not be interested in competition, but competition is interested in you.” paulshetler.com

×