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From stars to road – Realizing voice-controlled medical chatbots

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What are voice-controlled medical chatbots and how do they work?

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From stars to road – Realizing voice-controlled medical chatbots

  1. 1. © Zühlke 2019Slide 1| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | From stars to road – Realizing voice-controlled medical chatbots
  2. 2. © Zühlke 2019Slide 2| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | What are voice-controlled medical chatbots?
  3. 3. © Zühlke 2019Slide 3| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | Human-like speech recognition and smart speakers boost the voice market Voice is the next human-machine interface Source: Adapted from Google I/0 2017, Statista Amazon Echo Installed BaseGoogle Machine Learning Word Accuracy Google Threshold for Human Accuracy 95% 95%
  4. 4. © Zühlke 2019Slide 4| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | >90% of 400 US companies plan significant voice investments and voice apps until 2020 Voice-control is shaping markets now and cross-industry Source: Adobe - State of voice technology for brands, 03/2019 When are brands planning to release basic voice-enabled services? How important are voice-enabled experiences to your organization's consumers? 27% 6% 67% Somewhat important Not important Very important 22% 44% 27% 6% Planned release next 1-2 years Plan to release this year Already released Planned release next 3-5 years
  5. 5. © Zühlke 2019Slide 5| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | Chatbots allow human-like conversations (text and voice) and are organized in layers What are chatbots and how do they work? Natural language processing Machine learning In- & output User interface Sentence analysis and generation Solution generation 3 key criteria of a chatbot Human-like conversations Learning Availability & scalability Mobile phone app Smart speaker app Websites Own App Own Website
  6. 6. © Zühlke 2019Slide 6| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | Application fields for medical device controlled chatbots develop fast Chatbots are already applied in our daily lives Chatbots Medical chatbots Customer service Social Chatbots Digital assistances Medical device- controlling chatbots Amazon health skillsSymptom checkers Medical information Clinical trial - adherence Pumps Autoinjectors Blood pressure monitors Hearing aids Smart home
  7. 7. © Zühlke 2019Slide 7| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | What is the added value of chat bots in healthcare? Key advantages for Pharma companies and patients Added value for Pharma companies Added value for patients • Closer to your patients • Customer service efficiency • Generation and use of data  Clinical trials  Product development  Marketing  New services and business models • Immediate health support • Intuitive interface • Data-driven diagnosis
  8. 8. © Zühlke 2019Slide 8| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | HIPAA-compliant Alexa skills, pharma applications and tech-insurance partnerships Health chatbots will complement existing medical landscape
  9. 9. © Zühlke 2019Slide 9| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | How to create a voice-controlled medical health chatbot?
  10. 10. © Zühlke 2019Slide 10| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | From a vision to a marketable product in 10 months Realizing a medical chat bot to to to Vision Business evaluationPrototyping Impact From
  11. 11. © Zühlke 2019Slide 11| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | Zühlke brings in technology, customer experience and business know-how 4 critical dimensions for a successful chatbot Domain-specific Know-How (Pharma Client) Technology Business Customer experience (CX/UX)  Indication fields  IT landscape  Internal processes  Speech2text transcription  Performance (Internet connection)  Geographic restrictions (China)  Bot “personality”  The “hidden” voice interface  Data privacy
  12. 12. © Zühlke 2019Slide 12| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | Operating costs for chatbot platforms are key cost drivers, especially for voice-control Business aspects are crucial for a successful chatbot Criteria Security Adaptability Maturity TechnicalNon-Technical Global availability Future impact Strategic fit Cost efficiency Google Dialogflow Microsoft Luis Amazon Lex Text Speech Operating Costs for NLP Engine Google Dialogflow Microsoft Luis Amazon Lex Rx competition? OTC competitionTech provider
  13. 13. © Zühlke 2019Slide 13| |Dr. Stefan WeissFrom stars to road - Realizing voice-controlled medical chatbots 12 June 2019 Public | A balanced choice between business, user experience and technology Our 5 key learnings for a successful voice chatbot Successful Health Chatbot Don’t overengineer: Start small, flexible, scalable “Voice” comes of-the-shelf Voice is appreciated Strategic NLP provider selection Operating costs are crucial

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