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SOA- DOA? The enterprise perspective


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SOA- DOA? The enterprise perspective

  1. 1. SOA – DOA? the Enterprise Perspective Gary Gumbert CIO
  2. 2. Fast, Good or Cheap. Pick two. Holy Triangle When creating a project, clients must choose only two out of the three options. They can't have it all. It's a reality of life, clients must deal with it. Good + Fast = Expensive Choose good and fast and we will postpone every other job, cancel all appointments and stay up 25-hours a day just to get your job done. But, don't expect it to be cheap. Good + Cheap = Slow Choose good and cheap and we will do a great job for a discounted price, but be patient until we have a free moment from paying clients. Fast + Cheap = Inferior Choose fast and cheap and expect an inferior job delivered on time. You truly get what you pay for, and in our opinion this is the least favorable choice of the three SOA – Pick 3?
  3. 3. Gartner’s view of the Hype Cycle
  4. 4. Gumbert’s view of the Hype Cycle
  5. 5. SWOT Analysis <ul><li>Strengths </li></ul><ul><li>IT vision and Roadmap </li></ul><ul><li>SOA Architecture </li></ul><ul><li>Business Architecture and Requirements (IE) </li></ul><ul><li>Weakness </li></ul><ul><li>IT Costs have continued to escalate </li></ul><ul><li>Access to skilled resources – Vendors and Internal </li></ul><ul><li>Enterpriser adoption of IT vision </li></ul><ul><li>Overall Performance Management (lack of </li></ul><ul><li>metrics, visibility and decision support) across </li></ul><ul><li>Business, IT, Operations and Vendors Management </li></ul><ul><li>Opportunities </li></ul><ul><li>SOA Adoption across the Enterprise </li></ul><ul><li>Executive Decision Management </li></ul><ul><li>Establish performance management processes </li></ul><ul><li>across business, IT and vendors </li></ul><ul><li>Shorten management cycles and increase </li></ul><ul><li>decision making accuracy </li></ul><ul><li>Threats </li></ul><ul><li>Legislative and Policy changes </li></ul><ul><li>Lack of budgets and resources </li></ul><ul><li>Federal Priorities </li></ul><ul><li>Funding streams and cycles </li></ul>
  6. 6. Transformation Status Medium Maturity Level - Program Specific Plan, Good Project Management, Standard Technology Implemented, Performance Measures Defined (Business, IT and Ops) Low Maturity Level – Not Planned, Little Awareness, No Management Processes, Program Specific, Siloed Technology Effort , Little or No Performance Measurements High Maturity Level - Part of Enterprise Plan, Technology standardized to Enterprise EA /Business Architecture blueprint, Integrated Performance Measures, Comprehensive Governance (Transition And Transformation), Vendor Management Integrated Eligibility and BPO Enterprise Data Warehouse and Business Performance Management ERP Upgrade (Finance and HR) IT Outsourcing (State Wide Data Center) Enterprise Email (Outsourcing?) Enterprise Identity Management MMIS Business Performance Management Framework Business Architecture Blueprint SOA Project Management Business/IT Governance Model
  7. 7. IE SOA and Business Performance Maturity Conclusion : IE SOA has successfully enabled IE Multi-Channel Business Operations Model by modernizing TIERS Platform and operations SOA Capability v/s Level 1 - Tactical and Basic SOA objectives, framework defined Level 2 – Clear Business and IT objectives and capabilities for SOA defined – Basic measures to track SOA performance in place Level 3 – Established capabilities based on SOA principles across business technology, operations and IT Level 4 – Performance Measures defined to track SOA value across business and IT operations Level 5 – An Integrated Business and IT Management Process to enable accelerated SOA adoption and hence business value creation IE Business Performance Framework IE Business Architecture Blueprint (Multi-Channel) IE Business Operations (Multi-Channel) Application/ Functionality and Business Process Servicification Infrastructure Data Center Operations Management Business-IT Governance
  8. 8. Risks <ul><li>Business Value v/s IT Costs – IT costs have continued to escalate without equivalent business value delivered – Software, Hardware and Staff </li></ul><ul><li>Current IT Operations model – Inefficient and takes a long time to deliver business transformations and value </li></ul><ul><li>Software, Hardware and IT Vendor Management: Never seem to get out of the licensing trap put forth by the IT vendors </li></ul><ul><li>Continued struggle with business-IT alignment: What is the right governance model – We don’t have the right experts in enough </li></ul><ul><li>quantity </li></ul>
  9. 9. Response CIO Strategies Organizational Re-Alignment Business Performance Management Cost Management <ul><li>Based on maturity level </li></ul><ul><li>and initiative </li></ul><ul><li>Workforce changes and </li></ul><ul><li>skills access </li></ul><ul><li>New Business Changes </li></ul><ul><li>Manage Changes in </li></ul><ul><li>Outsourced Contractual </li></ul><ul><li>relationships with </li></ul><ul><li>vendors </li></ul>Business and IT Governance <ul><li>Institute performance </li></ul><ul><li>mgt methodologies </li></ul><ul><li>Establish an integrated </li></ul><ul><li>metrics framework </li></ul><ul><li>Establish decision </li></ul><ul><li>management across </li></ul><ul><li>initiatives </li></ul><ul><li>Establish strategic </li></ul><ul><li>performance goals and </li></ul><ul><li>metrics </li></ul><ul><li>Continued build out of </li></ul><ul><li>SOA strategy for reuse </li></ul><ul><li>and standardization – </li></ul><ul><li>Enterprise focus </li></ul><ul><li>Explore Saas as a IT </li></ul><ul><li>delivery model to reduce </li></ul><ul><li>costs </li></ul><ul><li>Continue to consolidate </li></ul><ul><li>around data center outsourcing – Platform as a Services </li></ul><ul><li>Establish governance </li></ul><ul><li>structures and policies </li></ul><ul><li>across the enterprise </li></ul><ul><li>Enable business </li></ul><ul><li>performance outcome </li></ul><ul><li>and IT governance </li></ul><ul><li>interactions </li></ul><ul><li>Setup governance </li></ul><ul><li>standards across </li></ul><ul><li>assets, IT operations, </li></ul><ul><li>vendors in context of </li></ul><ul><li>business performance </li></ul>
  10. 10. CIO Strategy 1: Organizational Re-Alignment HHS CIO Structure – 2004 -2007 HHS CIO Structure – 2008 -2010 <ul><li>CIO Organization Redesign: Principles </li></ul><ul><li>Embrace SOA knowledge across the Enterprise. Each Deputy or Director owns a strategic </li></ul><ul><li>Enterprise application. </li></ul><ul><li>Institute operations best practices and methodologies from key projects to rest of the </li></ul><ul><li>Enterprise </li></ul><ul><li>Organize around strategic Enterprise projects (EDW, Email, IDM and Telecom) </li></ul><ul><li>Enforce performance management and governance across the organization – Specifically </li></ul><ul><li>vendor management </li></ul>Deputy CIO Deputy CIO Director EA CIO CIO Deputy CIO EA IM&O EASM ESS ITMS
  11. 11. CIO Strategy 2: Business Performance Management Transactional Management Performance Management Application 1 Application 2 Application 3 SOA Business Process Management – Work Flow Business Managers focused on process changes IT Managers focused on enabling new process changes Transactional Data Store Transactional Data Store Transactional Data Store Enterprise Data Warehouse Program Data Marts Performance Management Applications Business and IT Executives and Middle Management – Performance Visibility and Decision Management
  12. 12. CIO Strategy 3: Cost Management Application 1 Application 2 Application 3 SOA Business Process Management – Work Flow HHS Enterprise IT <ul><li>Continue </li></ul><ul><li>Data Center Outsourcing </li></ul><ul><li>Continue to Outsource </li></ul><ul><li>Data Center Operations </li></ul><ul><li>Enable a platform as a </li></ul><ul><li>service model </li></ul><ul><li>Enforce SLA’s to mange </li></ul><ul><li>vendor performance and </li></ul><ul><li>cost </li></ul>CIO and Staff – Cost Management Strategies <ul><li>Continue SOA </li></ul><ul><li>Standardize </li></ul><ul><li>application portfolio </li></ul><ul><li>based on SOA </li></ul><ul><li>Improve SOA governance </li></ul><ul><li>for reusability and lower </li></ul><ul><li>AD costs </li></ul><ul><li>Expore Saas for </li></ul><ul><li>Select applications </li></ul><ul><li>Enable Saas strategies to </li></ul><ul><li>consolidate and manage </li></ul><ul><li>application portfolio </li></ul><ul><li>Establish Saas enablement </li></ul><ul><li>and management processes </li></ul><ul><li>Establish a Saas ROI Model </li></ul><ul><li>through a pilot </li></ul>
  13. 13. CIO Strategy 4: Business and IT Governance Solution HHS Business and IT Governance Solution Enterprise Business Services Model Enterprise Integrated Business Performance , Operations and Project Performance Metrics Knowledgebase Business and IT Governance Apps Executive Management CIO Business Managers Vendor Management ODS Enterprise Data Warehouse (Performance Data Marts) IT Systems and Applications Monitoring Data Stores IT Operations Data Stores (Remedy et al) IT Governance Data Stores (Issue, Risk and Project Mgt) Executive Decision Support Apps Outsourced Vendor Systems <ul><li>Business Performance Visibility </li></ul><ul><li>Transition and Transformation </li></ul><ul><li>Performance Visibility and Impact </li></ul><ul><li>Analysis </li></ul><ul><li>Executive Decision Support </li></ul>Web Portal
  14. 14. Priorities: Data Warehouse, MMIS (MITA) and Eligibility Current MMIS Solution and MITA Current IE Solution Business Architecture SOA Based Technical Architecture IE Business Services and Processes Catalog HHS Texas Business Architecture HHS Texas Technical Architecture HHS Application and IT Asset/Services Portfolio HHS Transition and Transformation Planning HHS Enterprise Business and IT Assets HHS Enterprise Data Warehouse, BI and Performance Management Enterprise Standard Information/Data and Services Model Business Architecture SOA Based Technical Architecture MMIS Business Services and Process Catalog Enterprise Data Marts Enterprise Integrated Business Performance Metrics Knowledgebase IE MMIS EBT Other Program Specific Performance Mgt Apps Executive Management Power Users Middle Managers Front Line Staff
  15. 15. Take Away With SOA you should get 3 ELSE