Overview of IBM India and IBM Research C. Mohan, Ph.D. IBM Fellow & IBM India Chief Scientist [email_address] http://www.a...
Historic IBM India Employee Town Hall & Global Briefing <ul><li>First ever annual analyst/investor briefing outside US: In...
IBM India <ul><li>53K employees as of January 2007 </li></ul><ul><li>No. 2 IBM country in terms of employee population </l...
IBM India – Extensive Operations Across India Bangalore . Chennai . Hyderabad Mumbai . Pune Kolkata Delhi . . <ul><li>Key ...
India Software Lab (ISL) Overview <ul><li>Bangalore </li></ul><ul><li>SWG: </li></ul><ul><ul><li>WebSphere, IM, Rational, ...
IBM’s Global Solutions Delivery Model Superior Value <ul><li>Capabilities aligned around Global Delivery centers of excell...
Global Delivery Centers offer capabilities aligned around centers of expertise staffed by practitioners with industry expe...
Global Business Solutions Center (GBSC) The role of the Global Business Solutions Center The GBSC has the primary role in ...
GBSC integrates IBM’s capabilities and its partnerships to develop higher value solutions IBM Research Labs Academic Insti...
Global Service Delivery Centre (GSDC) <ul><li>A remote delivery center, based on 12 years experience of delivering Outsour...
<ul><li>Ranked World’s No. 1 (Best Managed) outsourcing vendor </li></ul><ul><li>Forayed into the Domestic BPO industry, w...
IBM Research Worldwide India China Watson Zurich Almaden Austin Haifa Tokyo
Research’s Strategic Thrusts Technology Storage Systems Systems Services Software Exploratory Industry  Solutions
Research’s Customers and Partners Alliances World Scientific & Technical Community <ul><li>Global Technology Services (GTS...
History of Innovations
Evolution of Research’s Role <ul><li>Corporate funded research agenda </li></ul><ul><li>Technology transfer </li></ul>Cent...
External Recognition 5 Nobel Laureates 6 National Medals of Technology 5 National  Medals of Science 4 Turing Awards 21 in...
U.S. Patent Leadership
My Job as IBM India Chief Scientist  (& IBM Fellow) <ul><li>Responsible for the  image, leadership and development of IBM'...
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Overview of IBM India and IBM Research

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Overview of IBM India and IBM Research

  1. 1. Overview of IBM India and IBM Research C. Mohan, Ph.D. IBM Fellow & IBM India Chief Scientist [email_address] http://www.almaden.ibm.com/u/mohan/
  2. 2. Historic IBM India Employee Town Hall & Global Briefing <ul><li>First ever annual analyst/investor briefing outside US: In Bangalore, June 6-7, 2006 </li></ul><ul><li>10,000 employees in person in Bangalore with President of India as chief guest and live feeds to other cities with local gatherings in them </li></ul><ul><li>http://presidentofindia.nic.in/scripts/sllatest1.jsp?id=771 </li></ul>
  3. 3. IBM India <ul><li>53K employees as of January 2007 </li></ul><ul><li>No. 2 IBM country in terms of employee population </li></ul>Domestic IRL ISL Global Missions Domestic Ops Global Delivery Labs AS GSDC GBSC BTO TCS
  4. 4. IBM India – Extensive Operations Across India Bangalore . Chennai . Hyderabad Mumbai . Pune Kolkata Delhi . . <ul><li>Key Highlights </li></ul><ul><li>IRL Bangalore branch established in 2005 </li></ul><ul><li>Global Services Delivery Center (GSDC) operational in 2005 </li></ul><ul><li>Completed NetSol Acquisition </li></ul><ul><li>Launched Global Business Solutions Center (GBSC) </li></ul><ul><li>High Performance On Demand Solutions (HiPODS) Lab launched </li></ul><ul><li>SOA Solutions Center established </li></ul><ul><li>GSDC ISO 27001 Certification </li></ul>IBM India Business Units Domestic Operations/Others India Research Lab (IRL) Global Service Delivery Center India Software Lab (ISL) Business Process Transformation Services Application Services
  5. 5. India Software Lab (ISL) Overview <ul><li>Bangalore </li></ul><ul><li>SWG: </li></ul><ul><ul><li>WebSphere, IM, Rational, Lotus </li></ul></ul><ul><li>STG: </li></ul><ul><ul><li>Linux, AIX, z/OS, E&TS & Tools </li></ul></ul><ul><li>Gurgaon </li></ul><ul><li>Product Teams: </li></ul><ul><ul><li>Lotus & SDWB </li></ul></ul><ul><li>Center established in the Year 2001 </li></ul><ul><li>Pune </li></ul><ul><li>Teams on Lotus, Tivoli & File Sys </li></ul><ul><li>Dev Relations & ISV Apps Dev team </li></ul><ul><li>STG team on Storage </li></ul><ul><li>AP’s First IBM Lotus L2 Support Center </li></ul><ul><li>Hyderabad </li></ul><ul><li>Product Team on IM (Ascential) </li></ul><ul><li>SWG acquisition in the Year 2005 </li></ul>Started in 1992 as a small group, formally announced as Lab in 2001
  6. 6. IBM’s Global Solutions Delivery Model Superior Value <ul><li>Capabilities aligned around Global Delivery centers of excellence </li></ul><ul><ul><li>Providing a repeatable delivery process leveraging best practices </li></ul></ul><ul><ul><li>Re-usable solution assets </li></ul></ul><ul><ul><li>Delivered by practitioners with high value industry and leading edge technology skills, expertise, process knowledge. </li></ul></ul><ul><li>Dedicated Capabilities </li></ul><ul><ul><li>Developing, supporting, and exploiting reusable business solution and delivery assets. </li></ul></ul><ul><li>Geo/IOT and Delivery Site specific network of expertise </li></ul><ul><ul><li>To accelerate the scoping and planning of projects and proposals to a global delivery center </li></ul></ul>Global Solutions Delivery Model Global Business Solution Center Global Delivery Centers Global Solutioning Teams
  7. 7. Global Delivery Centers offer capabilities aligned around centers of expertise staffed by practitioners with industry expertise and technology skills <ul><li>Bangalore </li></ul><ul><li>Delhi/Gurgaon </li></ul><ul><li>Kolkata </li></ul><ul><li>Mumbai/Pune </li></ul><ul><li>Chennai </li></ul><ul><li>Hyderabad </li></ul><ul><li>Dalian </li></ul><ul><li>Shanghai </li></ul><ul><li>Hortolandia </li></ul><ul><li>Buenos Aires </li></ul>Telecommunications OSS / BSS Transformation & Billing Network Transformation Service Delivery Platform CRM & Contact Center Transformation Siebel CRM Over 20 cross industry offerings available The Global Business Solutions Center co-locates asset development in the delivery centers
  8. 8. Global Business Solutions Center (GBSC) The role of the Global Business Solutions Center The GBSC has the primary role in developing new solution assets, working with client teams and business partners. All development will be sponsored by a Solution Board. Initial Solution Asset Development Solution Asset Enhancement & Maintenance The GBSC performs ongoing enhancement and maintenance of the solution assets. The additional work will be directed and approved by the Solution Board that “owns” the asset. Delivery Support for Mature Solution Assets The GBSC provides delivery support and subject matter expertise for the solution assets. The GBSC is fully integrated into the broader Global Delivery model.
  9. 9. GBSC integrates IBM’s capabilities and its partnerships to develop higher value solutions IBM Research Labs Academic Institutions Client Collaboration IBM Software Group & Systems & Technology Group ISV Partners IBM Consulting Teams
  10. 10. Global Service Delivery Centre (GSDC) <ul><li>A remote delivery center, based on 12 years experience of delivering Outsourced Infrastructure Management Services </li></ul><ul><li>A world class infrastructure to deliver: </li></ul><ul><ul><li>Command Center Services </li></ul></ul><ul><ul><li>Data Center hosting Services </li></ul></ul><ul><ul><li>Network Operations and Management Services </li></ul></ul><ul><ul><li>IT Help Desk Services </li></ul></ul><ul><ul><li>Services Management </li></ul></ul><ul><li>Providing services across multiple technologies and platforms </li></ul><ul><li>Supporting more than 200 Customer Accounts worldwide </li></ul>
  11. 11. <ul><li>Ranked World’s No. 1 (Best Managed) outsourcing vendor </li></ul><ul><li>Forayed into the Domestic BPO industry, with Bharti Tele-Ventures being the first client win </li></ul><ul><li>Collaborated with IRL to develop innovative tools to further enhance client experience. </li></ul><ul><li>Significant growth in client acquisition and presence in 10 Centers across 7 locations </li></ul><ul><li>Continuous innovation for clients using Six Sigma, Automations and Tools </li></ul>IBM Daksh Business Process Services <ul><li>Clients: </li></ul><ul><li>Fortune 25 Financial Services Conglomerate </li></ul><ul><li>Fortune 100 Telecom Giant </li></ul><ul><li>Fortune 100 Health Insurer </li></ul><ul><li>Fortune 150 Airline </li></ul><ul><li>Fortune 200 Insurance Broker </li></ul><ul><li>Fortune 500 eRetailer </li></ul><ul><li>Fortune 1000 Financial Software Market Leader </li></ul><ul><li>One of the World’s Leading Internet Portals </li></ul>
  12. 12. IBM Research Worldwide India China Watson Zurich Almaden Austin Haifa Tokyo
  13. 13. Research’s Strategic Thrusts Technology Storage Systems Systems Services Software Exploratory Industry Solutions
  14. 14. Research’s Customers and Partners Alliances World Scientific & Technical Community <ul><li>Global Technology Services (GTS) </li></ul><ul><li>Strategic Outsourcing </li></ul><ul><li>Integrated Technology Services </li></ul><ul><li>e-Business Hosting </li></ul><ul><li>Small & Medium Bus. Services </li></ul><ul><li>IBM Global Financing </li></ul><ul><li>Business Transformation Outsourcing </li></ul>Innovation & Technology IBM Customers <ul><li>Sales & Distribution (S&D) </li></ul><ul><li>Global Industry Sectors </li></ul><ul><li>Global Small & Medium Business </li></ul><ul><li>Global Business Partners </li></ul><ul><li>ibm.com </li></ul><ul><li>Americas </li></ul><ul><li>Asia Pacific </li></ul><ul><li>Southwest Europe </li></ul><ul><li>Northeast Europe </li></ul><ul><li>Software Group (SWG) </li></ul><ul><li>Application & Integration Middleware (AIM) </li></ul><ul><li>Information Management (IM) </li></ul><ul><li>Tivoli Systems </li></ul><ul><li>WPLC </li></ul><ul><li>Rational </li></ul><ul><li>Systems & Technology Group (STG) </li></ul><ul><li>i, p, x and z Series </li></ul><ul><li>Storage Systems </li></ul><ul><li>Engineering & </li></ul><ul><li>Technology Services </li></ul><ul><li>OEM Microelectronics </li></ul>Research <ul><li>Enterprise on Demand Transformation </li></ul><ul><li>Technology & Intellectual Property </li></ul>Integrated Operations <ul><li>Supply Chain </li></ul><ul><li>Strategic Outsource Delivery </li></ul><ul><li>ITS Parts, Logistics and Call Centers </li></ul><ul><li>Global Business Services (GBS) </li></ul><ul><li>Consulting and Systems Integration </li></ul><ul><li>Application Management Services </li></ul>
  15. 15. History of Innovations
  16. 16. Evolution of Research’s Role <ul><li>Corporate funded research agenda </li></ul><ul><li>Technology transfer </li></ul>Centrally funded 1970's 1980's 1990's 2000's <ul><li>Collaborative team </li></ul><ul><li>Shared agenda </li></ul><ul><li>Effectiveness </li></ul>Joint programs <ul><li>Work on customer problems </li></ul>Research in the marketplace <ul><li>Create business advantage for customers </li></ul>eBusiness Research On Demand Innovation Services FOAK: First of a Kind
  17. 17. External Recognition 5 Nobel Laureates 6 National Medals of Technology 5 National Medals of Science 4 Turing Awards 21 in National Academy of Sciences 59 in National Academy of Engineering Over 330 Professional Society Fellows 8 Inductees in National Inventors Hall of Fame Integer Programming
  18. 18. U.S. Patent Leadership
  19. 19. My Job as IBM India Chief Scientist (& IBM Fellow) <ul><li>Responsible for the image, leadership and development of IBM's technical community in India . Working with the country general manager (CGM) and the executive leaders of Research, IBM Global Services (IGS), Systems & Technology Group (STG) & Software Group (SWG), build connections between the various development, solution and research labs in India, and connections to the outside academic community. </li></ul><ul><li>Leveraging these connections, help drive the technical strategy for the country in support of establishing technical ownership of key products, solutions and services. In collaboration with the CGM and the Communications team, become an internal and external spokesperson for the IBM India technical community with the local press, government, academia and business partners. </li></ul><ul><li>Help utilize IBM India's technical skills in customer engagements and First Of A Kind (FOAK) projects, and help define and create customer partnerships. </li></ul><ul><li>Represent the technical community on the TLT (Technical Leadership Team) and become a member of the RMC (Research Management Council). Become a technical leader and senior advisor to the director of India Research Lab (IRL), the CGM, and the executive leaders of IGS, STG & SWG, and manage a Fellow project of his own personal choice. </li></ul>

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