Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Lag. Crackle. Pause. Keeping Your Unified Communications in Check.

445 views

Published on

Unified Communications enables multiple communications options (instant messaging, email, voice and video conferencing) to share a common network, and provides users with a richly integrated ecosystem where contact and content are seamlessly shared. UC is often the center of an IT infrastructure making it essential to have a unified IT monitoring solution in place to reduce outages and predict overloads.

When problems arise — instant messaging outages, video or desktop sharing freezes, VOIP calls affected by jitter, etc. — organizations often grind to a halt as IT teams seek to restore capabilities.

UC Insight with Log Analytics provides end-to-end IT monitoring across not only heterogeneous Unified Communications applications and systems, but infrastructure as well, delivering detailed call path analysis and Quality of Service readouts for all UC devices and tools.

This webinar will dive into unified and progressive techniques for monitoring, streamlining and enhancing the output of your Unified Communications applications and systems.

Published in: Technology
  • Login to see the comments

  • Be the first to like this

Lag. Crackle. Pause. Keeping Your Unified Communications in Check.

  1. 1. UC Insight with Log Analytics Jeff Graham: LayerX Technologies CEO Alex Lamont: Zenoss Sr. Product Manager
  2. 2. © 2016 All Rights Reserved CONFIDENTIAL Zenoss at a Glance • Founded in 2005; headquarters in Austin, TX • Widely adopted unified monitoring and service analytics platform for enterprise IT and managed service providers • Provide IT Ops the application infrastructure visibility and intelligence required to avoid service disruptions • Global services and support partner network • Offered on-premises and as a cloud service "Zenoss represents the most credible replacement for the legacy Big 4 systems management frameworks in the market." - Bernd Harzog, The Virtualization Practice
  3. 3. © 2016 All Rights Reserved CONFIDENTIAL LayerX Technologies  Headquartered in Dallas, TX ◦ Founded 2005  Patented Data Management Platforms ◦ Enterprise Log Analysis ◦ Advanced DashBoards and Reporting  Experienced Leadership Team ◦ Start-up, S/W Development, Professional Services, M&A ◦ Nortel, Arrow Electronics, NEC, Motorola, Accuvant  Enterprise Customer/Partner Base ◦ 150+ Clients in Multiple Verticals ◦ MSP, Financial, Oil & Gas, Healthcare, Hospitality, Tech
  4. 4. © 2016 All Rights Reserved CONFIDENTIAL Zenoss UC Insight with Log Analytics Unified Communications • VoIP Quality Management • Path Analytics • Health Monitoring • Fault Isolation Log Analytics • Index Any Data Format • Search Across All Infrastructure • Real-time Event Correlation • In-Depth Custom Reporting UC Insight with Log Analytics Powered By:
  5. 5. © 2016 All Rights Reserved CONFIDENTIAL Zenoss UC Insight with Log Analytics Combining the power and insight of Zenoss and LayerX UC Insight with Log Analytics collects all data within a UC environment and indexes it under a single architecture. Its powerful correlation engine can then extract that data, correlate it, and take actions to view and analyze overall access, quality and performance. Extend the Zenoss platform through deep Log Analytics of UC, Security, Network and Application devices • True Call Path Analysis • Granular Search and Extraction (Forensic Inquiry) • Layer 3 Impact Analysis • Native Multi-Tenant Deployment Support
  6. 6. © 2016 All Rights Reserved CONFIDENTIAL Unified Comms – True Application Integration Drives Business Productivity Identity Mgmt. (AD)/Network/Security Open Standards Servers/Virtual Machines Open Standards Communications Platform/Protocols Messaging IM/Presence Collaboration CRM WEB Services Contact Center Finance/HR Business Apps
  7. 7. © 2016 All Rights Reserved Unified Comms – Deployment Model Requires Unified Application/Infrastructure MonitoringRequires Unified Application/Infrastructure Monitoring Laptop Video Client IP Phone Tablet Smartphone Laptop Video Client IP Phone Tablet Smartphone Laptop Video Client IP Phone Tablet Smartphone
  8. 8. © 2016 All Rights Reserved What is UC Insight with Log Analytics? UC Application and Machine Generated Data • Created by Applications Automatically • Voice or Video Calls, RTCP, SIP Transactions, Servers, Network Devices • Activity Records…....What Happened and When Logs Can Contain • Transaction Events / Performance Metrics, Thresholding Data, Diagnostic, Call Detail Records, Security Events and even Power Utility Data Log Analytics is the process of collecting this machine generated structured and unstructured data from multiple sources, proactively correlating, analyzing and providing new insights to rapidly solve issues. Collect Correlate Index & Store Analyze Visualize & Report
  9. 9. © 2016 All Rights Reserved Why UC Insight with Log Analytics? Data Collection, Correlation and Analysis • Returns Immediate Value About the Application – UC Quality Management and Analytics – IP Network and Service Performance – Security Intelligence on Fraudulent or Nefarious Transactions, – Security Attacks and Persistent Threats – Customer Experience and SLA Breaches Proactively Resolve Problems • Eliminate the Need to Search Through Multiple Systems, Servers and Virtual Machines Improve Customer / User Satisfaction • Avoid The Services “Death Spiral” • Correlating/Analyzing Logs as near to Real-Time Prevents Issues Before They Impact Critical Services
  10. 10. © 2016 All Rights Reserved UC Insight with Log Analytics Success Spiral o Automated Problem Isolation o Correlated Event Handling o Focused Resolution Steps o Problem Solved o Customer is Happy o Increased Margin as a Result of Low Human Capital Involvement o Customer Loves Your Service thus is Happy to be a Reference o Revenue Increases o Margin Increases o Business Flourishes o Recurring Problems o Extensive Human Capital Deployed o Unhappy Customers o More Human Capital Commitment o Degraded Margin o Customer Cancels o Revenue and More Margin Loss o Layoffs to Cut Costs o More Customers Leave o Business Dies UC Insight ... ROI $$ Legacy Monitoring ... Wasted $$
  11. 11. © 2016 All Rights Reserved UC Insight ROI UC Infrastructure Example 100 Managed Devices: Routers, Switches, Gateways, App Servers, SBC, Firewall, etc. Costs: – Resolving and Event without Service Desk Escalation – Resolving at the Service Desk – Average Hourly Cost of Customer/End User Downtime Per Device Events on a Per Month Basis Per Device Resolution Utilizing UC Insight and Proactive Correlation / Resolution Inputs: The Most Conservative End of the Range Utilizing Gartner and Other Research Firms 70% Annual Savings on Event Resolution Costs Significant Productivity Enhancement Increase in User Satisfaction $0 $20,000 $40,000 $60,000 $80,000 $100,000 UC Insight Partial Correlation No Correlation Annual Business and IT Costs
  12. 12. © 2016 All Rights Reserved How LayerX Enhances Zenoss Intuitive Dashboards Analyzing UC Call Quality Flexible Reporting on Call Quality o Every Dashboard is also a Report o Ad-Hoc or Scheduled with Multiple Reports for a Workbook o Full Multi Tenancy with Reporting by Customer/Site/Location/Department Drill Down into Location Data Map Any Data to Specific Description / Names Cause Code 16 Shows as Call Terminated Normal Export any Graph to a Picture File Export any Table to Excel or .CSV
  13. 13. © 2016 All Rights Reserved How LayerX Enhances Zenoss Provides Call Path Analysis o Layer 3 Impact Interrogation of All Devices Along the Call Path SIP Stack Embedded to Read RTCP and Header Registration o All Data Received is Proactively Correlated for Threshold / Window / Metric or Performance Violations o Events / Alerts with Detailed Descriptions are Created and Presented to Zenoss
  14. 14. © 2016 All Rights Reserved How LayerX Enhances Zenoss Utilize NetFlow as a Resource o Cross Reference Traffic with Call Quality Issues o Analyze Top Applications Correlated with Bandwidth Consumption Drill Into Specific Application Traffic o Correlate Layer 3 Hop Latency with Application Utilization Flexible NetFlow Reporting
  15. 15. © 2016 All Rights Reserved How LayerX Enhances Zenoss Analyze Firewall Log Data o Cross Reference Threat Activity with UC Quality o Analyze Top Applications Correlated with Bandwidth Consumption Drill Into Threat Data o Event/Alerts Based on Threats and Behaviors o Correlate with UC Infrastructure Events/Alerts Flexible Firewall/DNS/Threat Reporting
  16. 16. © 2016 All Rights Reserved How LayerX Enhances Zenoss Session Border Controller Log/Data o Analyze Traffic Volumes and Patterns o Analyze Trunk Routes o Protocol / Codec Utilization Drill Into Specific Regions o Correlate Bad Audio Calls and Produce Events/Alerts Flexible Reporting
  17. 17. © 2016 All Rights Reserved How LayerX Enhances Zenoss S4B Analysis o Voice and Video Endpoint Performance Analysis o Specific Events/Alerts SDN Analysis through the MS API o Call Flow Diagnostics MS Infrastructure Performance Flexible Reporting
  18. 18. © 2016 All Rights Reserved How LayerX Enhances Zenoss Flexible Indexed Based Log Search and Extraction o Highlight and Name o No RegEx Skills Required Search by Words, Time and Boolean Logic o Root Cause Data Easy Audit and Compliance Reporting
  19. 19. © 2016 All Rights Reserved What Makes UC Insight with Log Analytics Different Secure Data Transport Structure/Unstructured and Streaming Data Fully Multi-Tenant Analytic Modeling Unlimited Data Dynamic Dashboards Dynamic Search Queries Rapid Time to Value Volume...Variety…Velocity…Variability…Complexity Problem Solved! UC Insight with Log Analytics Powered By:
  20. 20. UC Insight with Log Analytics Alex Lamont: Zenoss Sr. Product Manager Jeff Graham: LayerX Technologies CEO Q & A

×