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Asking for Feedback Giving you Nightmares? Tricks and Treats to Make Feedback Less Spooky!


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Knowing how you are perceived is critically important if you want to increase your influence as a leader—and getting useful feedback can be the fastest route to growth and improved performance.

Join Dr. Jack Zenger and Joyce Palevitz on this presentation! They will arm you with a framework for powerful questions and preparation tips to guide your feedback conversations. It also may come in handy for those end of the year performance discussions you've been dreading....

While we can’t promise it will be painless, implementing these insights can make asking for feedback a lot less scary.

Published in: Business
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Asking for Feedback Giving you Nightmares? Tricks and Treats to Make Feedback Less Spooky!

  1. 1. © 2017 Zenger Folkman Asking for Feedback Giving you Nightmares? Tricks and Treats to Make Feedback Less Spooky! Dr. Jack Zenger Joyce Palevitz
  2. 2. Joyce Palevitz Vice President, Delivery Services Joyce Palevitz is vice president of delivery services at Zenger Folkman. With more than twenty-five years of experience in leadership development and communication, Joyce ensures that Zenger Folkman facilitators offer the best content and delivery skills in the industry. Joyce’s particular areas of specialty include leadership development, executive coaching, executive communication skills, change management, and business-to- business relationship management. For more go to: © 2017 Zenger Folkman Dr. Jack Zenger Chief Executive Officer Jack Zenger, D.B.A., is a world-renowned behavioral scientist, bestselling author, consultant, and a national columnist for Forbes and Harvard Business Review. With more than five decades of experience in leadership development, he is recognized as a world expert in the field of people development and organizational behavior. His ability to connect with Executives and audiences though compelling research and inspiring stories make him an influential and highly sought-after consultant and speaker. For more go to:
  3. 3. © 2017 Zenger Folkman POLL To join: Text BeGreat to 22333 Join the Live Polling – Use Your Mobile Phone 1. Text BeGreat to 22333 2. Receive confirmation 3. Practice polls 4. Live polls throughout webinar today 5. Standard text rates apply
  4. 4. © 2017 Zenger Folkman POLL Which Best Represents Your Food Choices? To join: Text BeGreat to 22333
  5. 5. © 2017 Zenger Folkman POLL What Do You Do The Most Often? To join: Text BeGreat to 22333
  6. 6. © 2017 Zenger Folkman Leaders Who Ask for Feedback Are More Effective 15 31 50 68 86 0 10 20 30 40 50 60 70 80 90 100 Bottom 10% Next 25% Middle 30% Next 25% Top 10% Leadership Effectiveness Percentile Leader Actively Looks for Opportunities to Receive Feedback to Improve Based on 22,719 Leaders – Direct Report Scores
  7. 7. © 2017 Zenger Folkman Why is Asking for Feedback So Hard? • May sound like I’m fishing for a compliment • Fear of it making the other person uncomfortable • May make me seem insecure • I’m already getting more than I need! • Will it be critical?
  8. 8. © 2017 Zenger Folkman What Drives Our Need for Feedback? Some drivers are rational… • Performance – “How am I doing?” • Situational – “How did I do?” • Aspirational – “How can I do more?”
  9. 9. © 2017 Zenger Folkman There’s an Emotional Element • Am I valued as a team member? • Is my future predictable? • Do others respect what I have to offer? • Do I have autonomy in my role?
  10. 10. © 2017 Zenger Folkman One Great Way to Get More Feedback… ASK!
  11. 11. © 2017 Zenger Folkman POLL How Do You Typically Approach Asking For Feedback? To join: Text BeGreat to 22333
  12. 12. © 2017 Zenger Folkman Using The FUEL Model to Ask for Feedback F U E L FRAME the conversation UNDERSTAND the current state EXPLORE the desired state LAY OUT a success plan
  13. 13. © 2017 Zenger Folkman On what topic do I want feedback? What feedback process is most helpful to me? Do I want a combination of negative and positive messages? How can I make the other person comfortable giving me honest feedback? What outcome do I hope to achieve? Frame Planning Ideas
  14. 14. © 2017 Zenger Folkman Frame “I would like to get your feedback on….” “This is important to me because…” “Do you have time to chat?” “Your honest feedback will help me.” “Here’s what I’d like to accomplish…” How You Might Say it
  15. 15. © 2017 Zenger Folkman What specific insights am I most interested in hearing? What do I think is going well? Where would I appreciate more clarity? Understand Planning Ideas
  16. 16. © 2017 Zenger Folkman Understand “My perceptions of XYZ are…” “How is my approach/behavior impacting others? “Can you provide some specific examples?” “What did you like about what happened?” “What would have made it better? “What else is important for me to know?” How You Might Say it
  17. 17. © 2017 Zenger Folkman What ideas do I already have for what I start doing or stop doing? Can I imagine any barriers to acting on the feedback? What questions will help me stay focused on the future positive outcomes? Explore Planning Ideas
  18. 18. © 2017 Zenger Folkman Explore “What should I continue doing in the future?” “Is there anything you suggest I stop doing?” “What would it look like if done perfectly?” “How would a high performing person handle the situation?” “What approaches have you seen be successful?” How You Might Say it
  19. 19. © 2017 Zenger Folkman • What is the best way to demonstrate my commitment to changing? • Could this person be a good resource to help me act on the feedback I receive? Lay Out a Plan Planning Ideas
  20. 20. © 2017 Zenger Folkman Lay Out a Plan • “Based on your feedback, here’s what I would like to do….” • “Have I heard your feedback accurately?” • “What would you add to my plan?” • “May I follow up with you later?” • “Say Thank You!” How You Might Say it
  21. 21. © 2017 Zenger Folkman Using The FUEL Model to Ask for Feedback F U E L FRAME the conversation UNDERSTAND the current state EXPLORE the desired state LAY OUT a success plan
  22. 22. © 2017 Zenger Folkman POLL In 1 or 2 Words, How Will a Plan Improve Feedback? To join: Text BeGreat to 22333
  23. 23. © 2017 Zenger Folkman FUEL on the Fly
  24. 24. © 2017 Zenger Folkman FUEL on the Fly Do you have a minute? I’d appreciate your thoughts on something. (F)
  25. 25. © 2017 Zenger Folkman FUEL on the Fly I’d like to get your perspective on my comments during the meeting – where was I effective, and is there anything I could have done to be more effective? (U)
  26. 26. © 2017 Zenger Folkman FUEL on the Fly Thanks for that observation. So next time, I should make sure people understand my intent. (E)
  27. 27. © 2017 Zenger Folkman FUEL on the Fly I’d appreciate hearing feedback from you again if we happen to be together in a meeting. And thanks! (L)
  28. 28. © 2017 Zenger Folkman Feedback is a gift
  29. 29. © 2017 Zenger Folkman Sometimes It’s Poorly Wrapped
  30. 30. © 2017 Zenger Folkman How to Open Gifts We Don’t Want • Realize that it IS A GIFT provided with good intentions • Notice what causes you to feel upset, surprised or angry • Focus on the potential, not the delivery • Respond with curiosity and compassion
  31. 31. © 2017 Zenger Folkman POLL People Typically Apply Feedback What % of the Time? To join: Text BeGreat to 22333
  32. 32. © 2017 Zenger Folkman Columbia University neuroscientist Kevin Ochsner found that people apply the feedback they are given 30% of the time. What happens to the other 70%?
  33. 33. © 2017 Zenger Folkman Turn Feedback Into Change • Listen and take notes • Summarize the feedback • Categorize it • Realize that awareness itself can help self-correct • Send a note to the person to thank them and confirm what you heard
  34. 34. © 2017 Zenger Folkman RX: Your Feedback Prescription 1. Feedback does not hurt (and better than not hearing any at all) 2. The more feedback the better 3. Look for trends rather than exceptions 4. You don’t need to change everything 5. Often, just awareness starts the change 6. Respond appropriately (say thank you) 7. Follow up is the key to change 8. Use feedback to discover and build your strengths
  35. 35. © 2017 Zenger Folkman What’s Your Plan?
  36. 36. © 2017 Zenger Folkman Note to Self • Who will you ask? • How? In person? Email? Phone? • How often? • Your drivers: Performance, Situational, Growth • How will the FUEL model help you?
  37. 37. © 2017 Zenger Folkman FUEL Model – A Framework, Not a Cage • FUEL in Performance Coaching • FUEL in Career Coaching • FUEL in Change Management • FUEL in Providing Feedback —and others
  38. 38. © 2017 Zenger Folkman POLL My Plan to Improve Asking For Feedback is to: To join: Text BeGreat to 22333
  39. 39. © 2017 Zenger Folkman POLL I Will Know I Am Successful When: To join: Text BeGreat to 22333
  40. 40. © 2017 Zenger Folkman Want More? Elevating Feedback Workshop
  41. 41. © 2017 Zenger Folkman Learn to Turn Feedback into CHANGE! Win one of 10 FREE Copies to be given away!
  42. 42. © 2017 Zenger Folkman Thank you for all the future “asks” Contact us at or