RBS for Zanders EBAM Seminar, November 13th, 2012


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RBS & eBAM What is the current and future offering? Jan Osenegg, November 13th, 2012

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RBS for Zanders EBAM Seminar, November 13th, 2012

  1. 1. RBS & eBAMWhat is the current and future offering ? Jan Osenegg November 13th, 2012, v1.0 RBS00000 1
  2. 2. Our eBAM-vision:Only a few simple steps to e.g. add an account RBS00000 2
  3. 3. What is eBAM?What is eBAM?• The purpose of eBAM is to standardise and automate the process of account opening, account maintenance, account closing and signatory management, by using global standard, bank-independent ISO 20022 XML messages• eBAM enables, for the first time, non-financial messages to be transferred through a secure communications channel such as SWIFT.• eBAM ideally links the back office systems of banks and corporates in order to enable Straight Through Processing of BAM activities, where using digital signatures for authorization allows for a complete digital process.What will eBAM bring us?• Improved Straight Through Processing and traceability• Cost reduction (less manual, no paper archiving, no mailing)• Reduced total elapsed time• Better compliance with audit requirements• Reduced risk of human errors• Improved process follow-up and control of bank accounts• Standardized communication process for all banks RBS00000 3
  4. 4. eBAM will come in 3 “flavors” eBAM “Proprietary” Solution eBAM via an online bank portal Corporates Digital Signing capability eBAM-XML SWIFT Solution System to System account Corporates management eBAM XML via the Bank Bank’s Multi-bank Application Back Fully integrated in clients own Office ERP/Treasury system SWIFT Systems eBAM-XML GXS Solution System to System account Corporates management eBAM XML via the Bank Multi-bank Application Fully integrated in clients own ERP/Treasury system GXS Online Channel (Portal) STS DS currently in commence phase SWIFTNet FileAct eBAM-XML in Scope GXS Managed Services GXS Managed Services RBS00000 4
  5. 5. Challenges and Limitations in the eBAM development All Banks need to be EBAM ready Clients need to be EBAM Messages need to be ready translated to bank processes Banks are working with different levels of Back end integration centralisation Adding and maintaining Products and Services are not Digital signing is a part of the Standard prerequisite for EBAM messages because they are bank specific RBS00000 5
  6. 6. Our Capabilities Today - Online Client Service (OCS)What our eBAM solution on OCS can offer already today? • Real-time balance and transaction information of RBS accounts (including NatWest and Ulster) • Initiate, track and trace client service requests online • Retrieve copies of acknowledged SWIFT messages (MT103(+) or MT202) for outgoing transactions • View and use existing account information to pre-populate forms, also uploading of secure documents • Extensive FAQ database and library of client service related articles • Account Opening Requirements for all client country combinations • Initiate account opening requests online across the RBS global network • Download an account opening e-Binder (containing all documents required to open an account). • eBAM Pilot Swift E-Central Utility : RBS was the first bank to successfully complete the pilot! Account Overview OCS Manage Accounts RBS00000 6
  7. 7. Entitlement Management & Digital Signing – 2 important building blocks Bank performs Bank performs Legal representatives Bank automated checks automated check that on validity of signature is a legal digital signature representative Client Digital signing Client enters Instruction Bank receives instruction online enters a signing instruction e.g. Close an account queue electronically Is NO Contact instruction client Manual activity valid? Instruction archived Automated activity Bank Bank Yes informs executes Semi-automated activity client instruction Checks performed by the Bank that over time will be automated include: o Person who signed the document is a legal representative o Bank have a valid copy of the ID document (normally passport copy which has not expired) o That the signature on the passport copy matches the signature on the letter The new process will greatly improve and automate this end-to-end process. RBS00000 7
  8. 8. eBAM – the RBS Roadmap Information on demand Signed setup Requirements documents Fulfilled / not Information fulfilled Request Requirement Tracking & Execution Management Tracing Request for Client wishes Information information ONE STOP SHOP CHANNEL (XML, host to host, OCS) BAM Set Up and Set up & Intake Fulfill requirements ActivateRequest Activate Electronic eBinder Online Smart forms status information Today Requirement Management Digital signatures Rationalize2013 H1 Digital Entitlement Documentation Management Further automate document/ Process flows at bank2013 H2 Channel independent eBAM XML messages STRAIGHT THROUGH SERVICE Future RBS00000 8
  9. 9. RBS & eBAM - what is the current and future offering ? Thank you for your interest! Questions? RBS00000 9