1visit: www.exploreHR.orgEmotionalIntelligenceat Work
2visit: www.exploreHR.orgYou can download this presentation file at:www.exploreHR.orgVisit www.exploreHR.org for morepresentations on Human Capital Strategyand Personal DevelopmentIf you find this presentation useful, please consider telling others about our site(www.exploreHR.org)
3visit: www.exploreHR.orgEmotional IntelligenceFramework• The IntrapersonalRealm• The InterpersonalRealm• The AdaptabilityRealm• The StressManagement Realm• The General Mood Realm
5visit: www.exploreHR.orgThe Intrapersonal Realmconcerns your ability to knowand manage yourself.It embraces:• Self Awareness• Assertiveness• Independence• Self-Regard• Self-Actualization
6visit: www.exploreHR.orgSelf AwarenessThe ability to recognize how yourefeeling and why youre feeling thatway and the impact your behaviorhas on others
7visit: www.exploreHR.orgSelf Awareness -Assignment:• Over the next week, record the strongest emotion youexperience each day. Beside each emotion, write downyour accompanying bodily sensations and thoughts.• In a final column, write down how you became aware ofthat feeling. That is, did you recognize the emotion as itoccurred, become aware of it through bodily sensations,or become aware of it through thoughts?
8visit: www.exploreHR.orgAssertivenessThe ability to clearly express yourthoughts and feelings, stand yourground and defend a position
9visit: www.exploreHR.orgAssertiveness -Assignment:• Over the next two weeks continue to write down vignetteswhere you behaved assertively, passively andaggressively, and list the self-talk that accompanied each.• For situations where you behaved passively, dispute anddebate the self-talk that interfered with your beingassertive.• For situations where you behaved aggressively, disputeand debate the self-talk that led you to such behavior.
10visit: www.exploreHR.orgIndependenceThe ability to be self-directed andself-controlled in your thinking andactions and to be free of emotionaldependency. Independent peopleare self-reliant in planning andmaking important decisions.
11visit: www.exploreHR.orgSelf RegardThe ability to appreciate yourperceived positive aspects andpossibilities as well as to acceptyour negative aspects andlimitations and still feel good aboutyourself.
12visit: www.exploreHR.orgSelf Regard -Assignment:• How much do you like yourself?• What are your greatest strengths? (for example, loyalty,a sense of humor, good negotiating skills, friendliness orhonesty)• What are your greatest weaknesses? (for example, badtemper, procrastination or the inability to manage money)• What do you consider your single greatest strength?
13visit: www.exploreHR.orgSelf - ActualizationThe ability to realize your potentialcapacities. This component ofemotional intelligence ismanifested by becoming involvedin pursuits that lead to ameaningful, rich and full life.
14visit: www.exploreHR.orgSelf ActualizationAssignment:• How many hours per week do you spend at work?with family? with friends? alone?• In which of these areas would you most like toimprove the quality of your time?• What are your hobbies and interests?• Which would you like to pursue more actively?
16visit: www.exploreHR.orgThe Inter-personal Realmconcerns your "people skills" —your ability to interact and getalong with others. It is composedof three scales.• Empathy• Social Responsibility• Interpersonal Relationship
17visit: www.exploreHR.orgEmpathyThe ability to understand whatothers might be feeling andthinking. It is the ability to view theworld through another personseyes.
18visit: www.exploreHR.orgEmpathy -Assignment:• Ask someone you know well how he feels about a giventopic — something as simple as a recent film, or an event inwhich both of you participated. Then let the conversation rollfor five minutes. At that point, describe to the person yourversion of what he thinks and feels. You may be surprised tofind — to put it mildly — a difference of opinion.• In general, stop and listen more to others. If someonesfeelings and opinions are of value to you, check to see howaccurately youve understood her.
19visit: www.exploreHR.orgSocial ResponsibilityThe ability to demonstrate that youare a cooperative, contributing andconstructive member of your socialgroup.
20visit: www.exploreHR.orgSocial ResponsibilityAssignment:• In your notebook, write down five things youcould do that would be appreciated by peoplein need.• Now think of one thing you could do this weekthat would help others.
21visit: www.exploreHR.orgInterpersonal RelationThe ability to forge and maintainrelationships that are mutuallybeneficial and marked by give-and-take and a sense of emotionalcloseness.
23visit: www.exploreHR.orgThe Adaptability Realminvolves your ability to be flexibleand realistic, and to solve a rangeof problems as they arise. Its threescales are :• Reality Testing• Flexibility• Problem Solving
24visit: www.exploreHR.orgReality TestingThe ability to assess thecorrespondence between whatsexperienced and what objectivelyexists. It is the capacity to seethings objectively, the way they are,rather than the way we wish or fearthem to be.
25visit: www.exploreHR.orgFlexibilityThe ability to adjust your emotions,thoughts and behavior to changingsituations and conditions. Thiscomponent of emotional intelligenceapplies to your overall ability toadapt to unfamiliar, unpredictableand dynamic circumstances
26visit: www.exploreHR.orgProblem SolvingThe ability to identify and defineproblems as well as to generate andimplement potentially effectivesolutions.
28visit: www.exploreHR.orgThe Stress ManagementRealm concerns your ability totolerate stress and controlimpulses. Its two scales are :• Stress Tolerance• Impulse Control
29visit: www.exploreHR.orgStress ToleranceThe ability to withstand adverseevents and stressful situationswithout falling apart by actively andpositively coping with stress.
30visit: www.exploreHR.orgStress ToleranceStress tolerance includes having arepertoire of suitable responses tostressful situations. It is associatedwith the capacity to be relaxed andcomposed and to calmly facedifficulties without getting carriedaway by strong emotions.
31visit: www.exploreHR.orgImpulse ControlThe ability to resist or delay animpulse, drive or temptation to act.Impulse control entails a capacity foraccepting your aggressive impulses,being composed, and controllingaggression, hostility and irresponsiblebehavior.
32visit: www.exploreHR.orgImpulse ControlAssignment:• Over the next week, pay close attention to anger orfrustration as it begins to build, monitoring andunderstanding your feelings and self-talk.• Debate and dispute it at the time, if you can. In anycase, later in the day, summarize these incidents inyour notebook, and see whether your effortsallowed you to get a better handle on youremotions.
34visit: www.exploreHR.orgThe General Mood Realmconcerns your outlook on life, yourability to enjoy yourself and othersand your overall feelings ofcontentment or dissatisfaction. Ithas two dimensions.• Happiness• Optimism
35visit: www.exploreHR.orgHappinessThe ability to feel satisfied withyour life, to enjoy yourself andothers and to have fun. Happinesscombines self-satisfaction, generalcontentment and the ability toenjoy life.
36visit: www.exploreHR.orgHappinessHappiness is associated with ageneral feeling of cheerfulnessand enthusiasm. It is a by-productand/or barometric indicator of youroverall degree of emotionalintelligence and emotionalfunctioning.
37visit: www.exploreHR.orgOptimismThe ability to look at the brighterside of life and to maintain apositive attitude even in the face ofadversity. Optimism assumes ameasure of hope in onesapproach to life
38visit: www.exploreHR.orgSource of Reference:Steven Stein and Howard Book, The EQ Edge: Emotional Intelligenceand Your Success, Jossey-Bass