Serviceology research themes (working draft)

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This is a working draft of research themes for S3FIRE and serviceology.

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Serviceology research themes (working draft)

  1. 1. S3FIRE Research themes (working draft) Yuriko Sawatani, JST working with T. Arai, T. Murakami, H. TsubakiResearch Institute of Science and Technology for Society (RISTEX), Japan Science and Technology Agency (JST)
  2. 2. Research themes in Serviceology •AnthropologyFunction Value co-creation Service value •Behaviorrealization •consensus building •Value eng science•robotics •Interaction design •Knowledge eng •Game theory•Requirement eng •Macro/Micro economicsProvider activities Receiver activities•Design Contents •Marketing•System eng •Behavior science•OR/IE •Kansei eng•Quality •Human modelingmanagement •Human management•Cost management Service Provider Channel Service ReceiverService provider Organization Service Social systemenvironment science visualization modeling•Human resource •Management •SW eng •Policy•Education science •Informatics •Society•Building •System eng •Robotics •Culture•IT infrastructure •Social science
  3. 3. System Layer Micro-Meso-Macro The first layer(Micro) one to one person operation The second layer(Meso) n to n organization strategy collaborative behavior policy The third layer(Macro) g.n. social system policy making 3
  4. 4. System layer X Context dependency Context dependency high (ecology) Receiver activities Social study Kansei eng Law Organization science Sustainability Human Service marketing eng Human network Human modeling Human management Consensus building Business Psycholog Behavior science management Service value yMicro view Service eng Value co-creation Macro view Business PSS System layer process OR/IE management Social system modeling Quality management Service value Complex system Provider Design environment Provider activities Economics Function realizationRobotics Visualization 2012/7/24 Japan Science and Technology/RISTEX 4 low (structured)
  5. 5. Service Science related disciplines Business & Organization International Trade Information Engineering economics and management, Supply chain management Cognitive science and psychology Mathematics and non-linear Complex adaptive systems theory dynamics Computer Operations management (OM) Computer supported science and Operational research (OR)Human cooperative work AI/web Organization theory and learningresourc Financial and value services Software Project managemente Economics engineering Queuing theory metricsmanagem and law Industrial engineering (IE) and Statistical and systems Simulation, modelingent control developm Industrial and process automation visualization theory ent Knowledge management Sociology and anthropologyPolitic Strategy and financeal Management of information System design systems Systems dynamics theory andScience and software Management of technology & design architecture innovation Total quality management, lean, Marketing and customer six sigma knowledge Behavioral sciences and education, Game theory and mechanism design Technology Experience design, theatre and arts People 5 Ref: “Succeeding through service innovation” http://www.ifm.eng.cam.ac.uk/ssme/
  6. 6. Research themes X SSME related disciplineBusiness & Organization Information Environment Value co-creation Service value Provider activities Service visualization Organization science Function realization Receiver activities Service provider People environment Technology 6 Ref: “Succeeding through service innovation” http://www.ifm.eng.cam.ac.uk/ssme/

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