Social CRM: A Community Centric-Orbit

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Orbiting around the social consumer, the social customer relationship management exhibits a community-centric insight to intelligent servicing through: listening, feedback, input, process, output, response.

"Social CRM: A Community Centric-Orbit": A Community-centric Orbit using Social Listening and the Feedback-Response Loop


Description: Social CRM process for reference, study aid and guide.

Published in: Social Media
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