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1 process com pcm

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process com

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  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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1 process com pcm

  1. 1. La Process Com (PCM) Christine Harache 17 et 18 avril 2008
  2. 2. 2 La Process Com Repérer Identifier S’adapter
  3. 3. 3 La Process Com  > Un principe de base : la manière de dire les choses a plus d’importance que ce qui est dit « If you want them to listen to what you say, talk their language. » > Un modèle bienveillant, un modèle de tolérance > Un modèle opérationnel
  4. 4. 4 La Process Com Repérer Identifier
  5. 5. 5 Identifier le type de personnalité de son interlocuteur Les 6 types de personnalité > Empathique > Travaillomane > Persévérant > Rebelle > Promoteur > Rêveur
  6. 6. 6 L’empathique > Compatissant, sensible, chaleureux > Donnant > Attentif aux besoins des autres > Réussit à créer l’harmonie > 30% de la population > 75% sont des femmes > Ses besoins :  Être reconnu en tant que personne  Satisfaire ses besoins sensoriels
  7. 7. 7 Le travaillomane > Logique, responsable, structuré, organisé > Axé sur les faits et l’action > Pense d’abord, identifie et catégorise les gens et les choses > 25% de la population > 75% sont des hommes > Ses besoins :  Être reconnu pour son travail et ses compétences  Structurer son temps
  8. 8. 8 Le persévérant > Engagé, dévoué, observateur, consciencieux. > Formule ses opinions et convictions > Capacité à juger rapidement > Aime à être leader, responsable > 10% de la population > 75% sont des hommes > Ses besoins  Être reconnu pour son travail et son implication  Être reconnu pour ses convictions
  9. 9. 9 Le rebelle > Spontané, créatif, ludique > Aime le jeu et apprécie l’instant présent > Il adore les gens ou les déteste > A besoin d’attirer l’attention > 20% de la population > 60% de femmes > Ses besoins  Avoir des contacts de façon ludique
  10. 10. 10 Le promoteur > Est orienté vers l’action > Recherche les défis, l’excitation > Aime agir seul > A l’aise dans la vente, le lancement d’un projet, les challenges > Aime à charmer, séduire > 5% de la population > 60% d’hommes > Ses besoins  Besoin d’excitation, de défi
  11. 11. 11 Le rêveur > Introverti, imaginatif, calme > Semble un peu lent > A l’aise dans la réalisation de tâches concrètes > A l’aise dans les activités où l’on travaille seul : écriture, psychologie, travail manuel > 10% de la population > 60% de femmes > Ses besoins :  Être seul  Avoir du temps pour soi
  12. 12. 12 Sauriez-vous le reconnaitre ? > Il est plutôt logique. Il rassemble les faits, les analyse et finit toujours par trouver une cohérence entre eux. > Travaillomane > Il est plutôt chaleureux. Il sait créer une ambiance confortable et agréable. Il aime partager avec les autres ce que il a, aime et ressent > Empathique > Il est plutôt charmeur. Il art l’art de trouver le compliment qui fait mouche. On ne peut pas s’empêcher de l’aimer > Promoteur
  13. 13. 13 Suite > Il est plutôt spontané. Il dit les choses comme elles lui viennent sans réfléchir aux conséquences. Il a horreur de la routine et aime étonner et surprendre. > Rebelle > Il est plutôt responsable et fiable. Son sens des responsabilités lui attire la confiance de tous. > Persévérant > Il est plutôt introspectif. Toujours à la recherche de lui-même, il observe les autres et préfère ne pas juger trop vite. > Rêveur
  14. 14. 14 Que préférez-vous entendre ? > J’apprécie votre conscience professionnelle et j’aimerais avoir votre opinion sur ce sujet, à votre avis que pourrions-nous faire ? Votre opinion est importante pour nous > Vous êtes persévérant > C’est un bon travail, une tâche bien accomplie et vos idées sont excellentes > Vous êtes travaillomane > Vous avez trouvé l’attitude juste dans notre équipe, vraiment je vous félicite et vous êtes importante pour notre équipe > Vous êtes empathique
  15. 15. 15 Que préférez-vous entendre ? > Je vous laisse le temps de voir ce dossier et j’aimerais que vous y réfléchissiez. Revenez me voir quand vous aurez avancé et nous en reparlerons tranquillement > Vous êtes rêveur > C’était génial votre réunion, vous nous avez bousculés mais c’était vraiment chouette, original et nous nous sommes bien amusés > Vous êtes rebelle > Bien vos dernières actions, j’ai pensé à vous pour notre prochain challenge, cela va donner et je vous y vois bien > Vous êtes promoteur
  16. 16. 16 La Process Com Repérer Identifier S’adapter
  17. 17. 17 Adapter sa communication > Avec un empathique  Évitez d’être autoritaire ou directif  Soyez chaleureux, manifestez vos émotions > Avec un travaillomane  Évitez d’être autoritaire ou directif  Soyez factuel et précis, structurez vos idées > Avec un persévérant  Évitez d’être autoritaire ou directif  Soyez factuel et précis, structurez vos idées
  18. 18. 18 Adapter sa communication (suite) > Avec un rebelle  Évitez d’être autoritaire ou directif  Soyez authentique, enthousiaste, marrante > Avec un promoteur  Évitez d’être trop factuel  Soyez directif, cadrez bien les choses > Avec un rêveur  Évitez de l’envahir. Respectez son besoin de solitude et de temps  Soyez directif, cadrez bien les choses
  19. 19. 19 Comment leur demander un travail ? > À un empathique  Ce serait super gentil de ta part de me faire ce travail > À un travaillomane ou à un persévérant  Ces chiffres vont me servir à établir la partie 2 du tableau de bord de l’unité. J’en ai besoin pour le 15 > À un rebelle  Si tu veux, on va le faire ensemble ce tableau, tu vas voir, on va bien se marrer > À un promoteur  Je suis sûre que tu n’es pas capable de le faire avant ce soir 15h > À un rêveur  Tu as le temps de faire ce tableau. Je n’en ai pas besoin avant la semaine prochaine

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