Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

نموذج كراسة الشروط والمواصفات لمشروع "تأمين الاتاحة العالية لمراكز البيانات في الجهات الحكومية"

نموذج كراسة الشروط والمواصفات لمشروع "تأمين الاتاحة العالية لمراكز البيانات في الجهات الحكومية"
It infrastructure enhancement rfp template ver1.0 (2)

  • Login to see the comments

نموذج كراسة الشروط والمواصفات لمشروع "تأمين الاتاحة العالية لمراكز البيانات في الجهات الحكومية"

  1. 1. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 1 of 42 ‫السعودي‬ ‫العربية‬ ‫المملكة‬‫ة‬ ‫قالب‬‫اسة‬‫ر‬‫ك‬‫عروض‬ ‫طلب‬‫مشر‬‫و‬‫ع‬ "( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬High Availability)‫معلومات‬ ‫كز‬‫لمر‬------------" Data Center)---------------(Providing a High Availability for Put the Logo of the Government Entity Here ( ‫قم‬‫ر‬ ‫عامة‬ ‫منافسة‬--/----) )‫هامة‬ ‫اريخ‬‫و‬‫(ت‬ ‫المتطلبات‬‫اليوم‬‫التاريخ‬ ‫العروض‬ ‫لتقديم‬ ‫موعد‬ ‫آخر‬__/__/_341‫ـ‬‫ه‬__/__/_103‫م‬ ‫األسئلة‬ ‫لتقديم‬ ‫موعد‬ ‫آخر‬ ‫ا‬‫ر‬‫االستفسا‬‫و‬‫ت‬ __/__/_341‫ـ‬‫ه‬__/__/_103‫م‬ ‫المظاريف‬ ‫فتح‬ ‫موعد‬__/__/_341‫ـ‬‫ه‬__/__/_103‫م‬ ‫العروض‬ ‫وتقديم‬ ‫النسخ‬ ‫بيع‬ ‫مكان‬ :‫طريق‬ ‫عن‬ ‫الوثيقة‬ ‫هذه‬ ‫بخصوص‬ ‫ات‬‫ر‬‫استفسا‬ ‫أي‬ ‫أو‬ ‫أسئلة‬ ‫أي‬ ‫ح‬‫طر‬ ‫يمكن‬ :‫إلكتروني‬ ‫بريد‬.gov.sa---XYZ_RFP@ ( ‫النسخة‬ ‫قيمة‬####)<‫المبلغ‬‫كتابة‬>‫سعودي‬ ‫لاير‬ ‫وتاريخ‬ ) ( ‫رقم‬ ‫بإيصال‬ ‫مستندة‬__/__/_341‫ـ‬‫ه‬
  2. 2. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 2 of 42 ‫ة‬‫ة‬‫مقدم‬:‫ة‬‫ة‬‫كراس‬‫ةر‬‫ة‬‫مش‬"‫ة‬‫ة‬ ‫ايةةي‬ ‫ة‬‫ة‬ ‫ااتة‬ ‫ا‬ ‫ةيم‬‫ة‬‫ت‬High Availability)‫ة‬‫ة‬‫يمرك‬ ‫مةلومةت‬---------------" ‫يهـدف‬‫هـاا‬‫المشـدرع‬‫إلـ‬‫تشـيدددـدف‬ ‫عةـيمـة‬ ‫هدـدمة‬ ‫عة‬ ‫تعـدفاـ‬ ‫عةـيعـة‬ ‫وـي‬ ‫ع‬ ‫عتشـيددـدف‬ ‫عترييدددـدو‬ ‫توريدددـدف‬ ‫حعسوبيـــدة‬(InfrastructureIT‫لمريـــم‬ )‫ـــعـ‬‫ـ‬‫تعلوت‬-----------‫ـــ‬‫ـ‬‫عذل‬‫تي‬ ‫ـــ‬‫ـ‬‫لت‬‫االتعحـــة‬‫ـــة‬‫ـ‬‫الععلي‬(High Availability)‫للبوابــة‬‫االلكترعـيــة‬‫عالخــفتعـ‬‫المقفتــة‬‫تــ‬‫ــع‬‫ـ‬‫خالله‬.‫علتوقيــ‬‫ذلــ‬‫تــ‬‫توضــير‬‫ــرع‬‫ـ‬‫الش‬ ‫يراســة‬ ‫هاه‬ ‫عالمواةفعـ‬‫لتقف‬‫عةف‬ ‫ي‬‫المشـرع‬ ‫هاا‬ ‫خالل‬ ‫ت‬ ‫توقيقهع‬ ‫المطلوب‬ ‫عاألهفا‬ ‫للمتطلبعـ‬‫يمـع‬‫ةــ‬‫تففيـا‬ ‫سـيت‬ ‫ه‬ ‫حيــ‬ ‫ـرحلتي‬‫ـ‬‫ت‬ ‫ىلــ‬ ‫ـرع‬‫ـ‬‫المش‬‫ـتمف‬‫ـ‬‫ستش‬‫ـي‬‫ـ‬‫التخط‬ ‫ىلــ‬ ‫ـ‬‫ـ‬‫االعل‬ ‫المرحلــة‬‫يــة‬ ‫الفهع‬ ‫ـعتي‬‫ـ‬‫التم‬ ‫عاىــفاد‬‫عال‬‫توريدددــدف‬ ‫ع‬‫ال‬‫ترييددددو‬‫ع‬‫ال‬‫تشـيدددف‬‫عالفوي‬‫ـة‬ ‫المعر‬ ‫عـقف‬ ‫عالتفريو‬‫مة‬‫ضةمة‬‫عةد‬‫توقة‬‫ايبوابة‬‫ة‬ ‫ن‬ ‫اإليكتر‬‫ايخةدمةت‬ ‫ايمقدم‬‫ما‬‫خاليهة‬‫أثنةء‬‫ب‬ ‫ايترك‬‫ل‬ ‫ايتشغ‬‫ئ‬ ‫يلب‬‫ايجديدة‬‫عتشتمف‬‫ع‬ ‫الضـمع‬ ‫ىلـ‬ ‫الثعـيـة‬ ‫المرحلة‬‫خـفتعـ‬‫الـفى‬ .‫عالميعـة‬ ‫الففي‬ ‫ا‬‫ا‬ ‫أ‬:‫نطةق‬‫ايةمل‬: ‫ىل‬‫الشريعـ‬‫التي‬‫لفيهع‬‫خبرة‬‫ي‬‫توريف‬‫عترييو‬‫عتشـيف‬‫ال‬ ‫وـي‬ ‫ع‬‫معـفاـ‬‫ع‬‫األ‬‫هـمة‬‫عةـيمـة‬‫ال‬‫تشــيف‬‫ال‬‫وعسـوبية‬ ‫لمر‬‫ا‬‫يـم‬‫ال‬‫ـعـ‬‫ـ‬‫معلوت‬‫ت‬ ‫تـ‬ ‫ـي‬‫ـ‬‫عالت‬ ‫ـة‬‫ـ‬‫الوكوتي‬‫ـة‬‫ـ‬‫االتعح‬‫ـعـ‬‫ـ‬‫للبواب‬ ‫ـة‬‫ـ‬‫الععلي‬‫ا‬‫اللكترعـيـة‬‫ـفتعـ‬‫ـ‬‫عالخ‬‫ـة‬‫ـ‬‫المقفت‬‫ـ‬‫ـ‬‫ت‬‫ـع‬‫ـ‬‫خالله‬‫ة‬ ‫تتقفم‬‫بعرعضهع‬‫عذل‬‫حسو‬‫المواةـفعـ‬‫الـواردة‬‫ـي‬‫عثيقـة‬‫لـو‬‫العـرع‬‫االسسـعم‬ ‫ـي‬‫رسـ‬‫ةربعـة‬‫ع‬‫عسـتة‬ ‫خمسـة‬ ‫عالملو‬(‫ة‬A-)‫ع‬‫الععتة‬ ‫الشرع‬‫عالخعةة‬‫ي‬‫الملو‬(‫ب‬B-)‫عيشمف‬‫ـطعق‬‫العمف‬‫المهعم‬‫التعلية‬: ‫م‬ ‫ايتصم‬ o‫للمشرع‬ ‫التخطي‬ o‫عة‬ ‫ترا‬‫ي‬ ‫الواردة‬ ‫عالمواةفعـ‬ ‫المتطلبعـ‬‫عثيقة‬‫لو‬‫العرع‬‫االسسـعم‬ ‫ـي‬‫رسـ‬‫ةربعـة‬‫ع‬‫عسـتة‬ ‫خمسـة‬ ‫التي‬‫ةىفتهع‬------------‫عالتوق‬.‫تفهع‬ o‫اىفاد‬‫ع‬‫ع‬‫التم‬ ‫ضع‬‫عتي‬‫التفميل‬‫ية‬‫ية‬ ‫الفهع‬‫للمشرع‬ o‫ف‬ ‫اىفاد‬‫ا‬‫عل‬‫ي‬ ‫الفهع‬ ‫الكميعـ‬‫ة‬‫للمشرع‬ ‫ايبنةء‬ o‫عترييـو‬ ‫ـف‬‫ـ‬‫عتوري‬ ‫شـرا‬‫ــيف‬‫ـ‬‫عتش‬‫ـمة‬‫ـ‬‫ه‬ ‫األ‬ ‫ميـع‬‫عالبـرات‬‫ة‬‫ة‬‫ئ‬ ‫يلب‬‫ة‬‫ة‬ ‫ايةةي‬ ‫ة‬‫ة‬ ‫ااتة‬ ‫قةت‬ ‫ت‬ ‫ةح‬‫ة‬‫ايت‬ ‫ايجديةدة‬ ‫تشمل‬: ‫الكهربع‬ ‫(ةـيمة‬ ‫البيعـعـ‬ ‫تريم‬ ‫توسع‬)‫عالمراسبة‬ ‫عاألت‬ ‫عالوري‬ ‫عالتكييف‬ ‫البيعـع‬ ‫شبكة‬‫المعلوتعـ‬ ‫عحمعية‬ ‫عةت‬ ‫ـ‬ ‫همة‬ ‫ة‬‫الخوادم‬‫التخميفية‬ ‫عالوسع‬ ‫ي‬ ‫االحتيع‬ ‫الفسخ‬ ‫ـيعم‬ ‫عالتوك‬ ‫المراسبة‬ ‫ـيعم‬ o‫ـف‬‫ـ‬‫ـق‬‫االتعحــة‬ ‫ذاـ‬ ‫ـفة‬‫ـ‬‫الافي‬ ‫ـة‬‫ـ‬‫البيل‬ ‫ـ‬‫ـ‬‫ال‬ ‫ـة‬‫ـ‬‫الوعلي‬ ‫ـة‬‫ـ‬‫البيل‬ ‫تــ‬ ‫ـعـ‬‫ـ‬‫عالبيعـ‬ ‫ـعـ‬‫ـ‬‫عالبرتاي‬ ‫ـة‬‫ـ‬‫االـيم‬ ‫ـع‬‫ـ‬‫مي‬ ‫ــيف‬‫ـ‬‫عتش‬ .‫الععلية‬ o. ‫عالبرات‬ ‫همة‬ ‫لأل‬ ‫الالزتة‬ ‫االختبعراـ‬ ‫ميع‬ ‫را‬ ‫إ‬ o. ‫المشرع‬ ‫لوثع‬ ‫يعتلة‬ ‫تاموىة‬ ‫تقفي‬
  3. 3. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 3 of 42 ‫م‬ ‫ايتسل‬ o‫ـف‬‫ـ‬‫بع‬‫ترحلــة‬‫ـا‬‫ـ‬‫التففي‬‫ي‬‫اــو‬‫ىلــ‬‫ـورد‬‫ـ‬‫الم‬‫ضــمع‬‫ـعل‬‫ـ‬‫اـتق‬‫ا‬‫لمعــعر‬‫عالمهــعراـ‬‫ـة‬‫ـ‬‫الالزت‬‫الــفعراـ‬ ‫عتففيــا‬ ‫التفريبية‬‫ل‬----------------‫ةع‬‫ةي‬‫ر‬‫آخر‬‫توفده‬------------------. ‫خدمةت‬‫ايدعم‬‫ةن‬ ‫ايص‬ o‫تقفي‬‫خـفتعـ‬‫هـمة‬ ‫عة‬ ‫سطـع‬ ‫لاميـع‬ ‫المطلوبـة‬ ‫عالمـيعـة‬ ‫الـفى‬‫الافيـفة‬ ‫البيلـة‬ ‫عةـيمـة‬‫سـفواـ‬ ‫ثـالس‬ ‫لمـفة‬ ‫تع‬‫تقفي‬‫خيعر‬‫لمفة‬ ‫عالميعـة‬ ‫الفى‬ ‫ىل‬ ‫يشتمف‬ ‫تستقف‬. ‫يتع‬ ‫إضع‬ ‫سفتع‬ ‫ا‬‫ة‬ ‫ثةن‬:‫ذ‬ ‫ايتنف‬ ‫مدة‬: ‫س‬‫تشـ‬ ‫االعلـ‬ ‫المرحلـة‬ ‫ة‬ ‫حيـ‬ ‫تـرحلتي‬ ‫ىلـ‬ ‫المشـرع‬ ‫هـاا‬ ‫تففيا‬ ‫يت‬‫التخطـي‬ ‫ىلـ‬ ‫تمف‬‫يـة‬ ‫الفهع‬ ‫التمـعتي‬ ‫عاىـفاد‬ ‫عال‬‫توريدددـدف‬‫ع‬‫ال‬‫ـدو‬‫ـ‬‫ترييددد‬‫ع‬‫ال‬‫ـدف‬‫ـ‬‫تشـيدد‬‫ـي‬‫ـ‬‫عالفو‬‫ـة‬ ‫المعر‬ ‫ـف‬‫ـ‬‫عـق‬ ‫ـفريو‬‫ـ‬‫عالت‬‫ـلي‬‫ـ‬‫عالتس‬‫ى‬ ‫ـة‬‫ـ‬‫الثعـي‬ ‫ـة‬‫ـ‬‫المرحل‬ ‫ـوي‬‫ـ‬‫عتوت‬‫ـ‬‫ـ‬‫ل‬ ‫الضمع‬‫الففي‬ ‫عالفى‬ ‫عالميعـة‬. ‫يى‬ ‫اا‬ ‫ل‬ ‫ايمر‬ ‫ذ‬ ‫تنف‬ ‫مدة‬: o‫المرحلة‬ ‫هاه‬ ‫لتففيا‬ ‫الموفدة‬ ‫المفة‬‫هي‬14‫ةسبوىع‬‫العقف‬ ‫عتوسيع‬ ‫التعميف‬ ‫تعريخ‬ ‫ت‬ ‫تبفة‬ ‫ايثةن‬ ‫ل‬ ‫ايمر‬ ‫ذ‬ ‫تنف‬ ‫مدة‬: o‫المفة‬. ‫االعل‬ ‫المرحلة‬ ‫استالم‬ ‫تعريخ‬ ‫ت‬ ‫تبفة‬ ‫الماتية‬ ‫سفواـ‬ ‫ثالس‬ ‫هي‬ ‫المرحلة‬ ‫هاه‬ ‫لتففيا‬ ‫الموفدة‬ o.‫اختيعرية‬ ‫سفتع‬ ‫عتوتوي‬‫هاه‬‫الوثيقة‬‫ىل‬‫المالح‬‫التعلية‬‫(ةفوة‬ ‫تفهع‬ ‫الثعت‬ ‫البفف‬ ‫ي‬41):- ‫رقم‬‫عنوا‬‫ت‬ ‫ايمل‬ 3‫تلو‬:‫ة‬‫تعليمعـ‬‫تقفي‬‫العر‬‫عالتقيي‬ 1‫تلو‬‫ب‬:‫الشرع‬‫الععتة‬ 1‫تلو‬:‫ج‬‫تععيير‬‫المطعبقة‬ 4‫تلو‬‫د‬:‫فاعل‬‫الكميعـ‬‫للعر‬‫الففي‬ 5‫تلو‬‫هد‬:‫مة‬ ‫سع‬‫المشعريع‬‫عالخبراـ‬‫السعبقة‬ 6‫تلو‬:‫ع‬‫فاعل‬‫الكميعـ‬‫عاألسععر‬(‫العر‬‫المعلي‬) 7‫تلو‬:‫ز‬‫تعلوتعـ‬‫هالـ‬ ‫عت‬‫تقفتي‬‫العرع‬
  4. 4. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 4 of 42 Table of Contents Table of Contents ......................................................................................................................... 4 List of Figures .............................................................................................................................. 5 1 Introduction .......................................................................................................................... 7 1.1 Background .................................................................................................................... 7 1.2 Purpose........................................................................................................................... 7 1.3 RFP Organization............................................................................................................ 7 1.3.1 Section 2: Current Situation...................................................................................... 7 1.3.2 Section 3: Project Objectives.................................................................................... 7 1.3.3 Section 4: Scope of Work......................................................................................... 8 1.3.4 Section 5: Infrastructure High Availability Enhancement Requirements ...................... 8 1.3.5 Section 6: Proposal Format....................................................................................... 8 1.3.6 Section 7: Appendices.............................................................................................. 8 1.4 Requirements Numbering Scheme.................................................................................... 8 1.5 Definitions ...................................................................................................................... 8 2 Current Situation ................................................................................................................... 9 2.1 Current Infrastructure Architecture................................................................................... 9 2.1.1 Current Servers & Storage........................................................................................ 9 2.1.2 Current Portal applications Architecture.................................................................. 10 2.1.3 Current IT Services................................................................................................ 10 2.1.4 Current Networking & security............................................................................... 11 3 Project Objectives ............................................................................................................... 12 4 Scope of Work.................................................................................................................... 13 5 Infrastructure High Availability Enhancement Requirements.................................................. 15 5.1 General Requirements ................................................................................................... 15 5.2 Technical Solution Architecture Requirements ................................................................ 15 5.2.1 Servers, Storage and Portal Servers Technical Requirements .................................... 15 5.2.2 Network & Security Technical Requirements .......................................................... 15 5.2.3 Data Center Area Technical Requirements .............................................................. 16 5.3 Hardware Architecture Requirements ............................................................................. 16 5.4 Network Architecture Requirements ............................................................................... 17
  5. 5. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 5 of 42 5.5 Hardware Requirements................................................................................................. 17 5.5.1 Hardware Generic Requirements ............................................................................ 17 5.5.2 Servers, Storage, and Backup Hardware Requirements............................................. 17 5.5.3 Network & Security Hardware Requirements .......................................................... 18 5.5.4 Data Center Area Hardware Requirements .............................................................. 20 5.6 Implementation Requirements........................................................................................ 26 5.6.1 Project Management Requirements= ...................................................................... 27 5.6.2 Project Documentation Requirements ..................................................................... 30 5.6.3 Project Organization Requirements......................................................................... 30 5.6.4 Warranty Requirements ......................................................................................... 32 5.6.5 Quality Assurance and Acceptance Requirements.................................................... 33 6 Proposal Format.................................................................................................................. 34 6.1 General Instructions....................................................................................................... 34 6.2 Proposal Preparation...................................................................................................... 35 6.3 Technical Proposal Instructions ...................................................................................... 35 6.3.1 Mandatory and Optional Requirements ................................................................... 36 6.3.2 Required Sections .................................................................................................. 36 6.4 Financial Proposal Instructions....................................................................................... 39 7 Overview of appendices....................................................................................................... 40 8 The Appendices(‫)المالحق‬ ...................................................................................................... 42 List of Figures Figure 1: --------------------------Current Server & Storage landscape.................................9 Figure 2: --------------------------Current Server & Storage Rack Layout.......................... 10 Figure 3: ---------------------------Current Portal Architecture................................................ 10 Figure 4: --------------------------Current Network & Security Architecture...................... 11 Figure 5: --------------------------Data Centre Room Layout .............................................. 11
  6. 6. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 6 of 42 DISCLAIMER THIS DOCUMENT IS A REQUEST FOR PROPOSAL (RFP), AND SHALL NOT CONSTRUED IN WHOLE OR PART AS A DIRECT OR INDIRECT ORDER. IT SHALL NOT CONSTRUED AS A REQUEST OR AUTHORIZATION TO PERFORM WORK AT THE EXPENSE OF --------------. THE INFORMATION IN THIS RFP IS INTENDED TO ENABLE THE RECIPIENT TO FORMULATE A PROPOSAL IN RESPONSE TO THE PROJECT REQUIREMENTS SET FORTH. ALTHOUGH THIS RFP CONTAINS SUCH ENABLING INFORMATION, BIDDERS MUST MAKE THEIR OWN INDEPENDENT ASSESSMENTS AND INVESTIGATIONS REGARDING THIS RFP’S SUBJECT MATTER. THE ------------- DOES NOT GUARANTEE THE ACCURACY, RELIABILITY, CORRECTNESS OR COMPLETENESS OF THE INFORMATION IN THIS RFP. THE BIDDER REMAINS RESPONSIBLE FOR IDENTIFYING ANY FURTHER INFORMATION THAT IT REQUIRES TO PREPARE THE PROPOSAL. THIS RFP SHALL CONSTITUTE PART OF THE CONTRACT THAT --------------- WILL SIGN WITH THE SUCCESSFUL BIDDER.
  7. 7. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 7 of 42 1 Introduction 1.1 Background --------------- is planning to procure install configure operate and test equipment including servers networking & security and system software for its Data Center to provide a high availability solution of IT Infrastructure for ---------------- Portal and the services offered through the Portal. This Request for Proposal (RFP) is prepared by ------------------, and the main goal of this RFP is to provide Bidders with a description of the requirements and objectives to be achieved by this project. This Request for Proposal (RFP) issued for ---------------------. The Issuing Officer ---- ----------------- requires all technical questions be submitted by e-mail to XYZ_RFP@- ----.gov.sa within two weeks of the RFP publish date. For all other issues related to this RFP, the sole point of contact is -------------------- (via e-mail or see contact information in invitation letter). 1.2 Purpose This Request for Proposal (RFP) provides interested Bidders with the information needed to prepare and submit their proposals that satisfy ----------------------- Infrastructure High Availability Enhancement Project’s requirements. Information provided herein is solely intended to assist Bidders in the preparation of their proposals. According to ----------------- and its partners' knowledge, the information provided is accurate. However, ----------------------- and its partners do not warrant such accuracy, and any variations subsequently determined shall not be construed as a basis for invalidating this RFP. ------------------ Management reserves the right to cancel this RFP at any time. 1.3 RFP Organization 1.3.1 Section 2: Current Situation This section provides an executive-level overview of the current situation from perspectives of ---------------- infrastructure domains including Servers, Storage, Portal, Network, Security, and Data Center Area. This section discusses the ------------ infrastructure and associated components such as Portal, and IT services. 1.3.2 Section 3: Project Objectives This section presents the -------------------- Infrastructure High Availability Enhancement Project Objectives.
  8. 8. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 8 of 42 1.3.3 Section 4: Scope of Work This section details the project’s scope of work. For the project to be complete and close, the Bidder must complete all items within the scope of work. 1.3.4 Section 5: Infrastructure High Availability Enhancement Requirements This section provides the High Availability Infrastructure enhancement requirements. 1.3.5 Section 6: Proposal Format This section provides the requirements for the Bidder’s proposal content and submission. 1.3.6 Section 7: Appendices This section lists the appendices in support of the RFP. 1.4 Requirements Numbering Scheme The Requirements’ Numbering Scheme will facilitate referencing a specific functionality throughout the project’s different phases. Bidders are encouraged to adopt the numbering scheme when compiling their proposals. The recommended requirements’ numbering scheme has the following format: Requirement Type “” Number- Description Where: Requirement Type is either “Req” for requirements concerning what the Bidder is required to deliver, or “Info” additional information associated with certain requirement(s) to aid the Bidder in their proposals. Number is a sequence number starting from 1 (one) up to the total number of compiled requirements; Description is the part of the requirement (regardless of the type) describing the requirement in more detail. Therefore, bidders must comply with the requirement and its description. 1.5 Definitions Capitalized terms and all capitalized acronyms used in this document will have the following meaning: Term Definition Bidder A Bidder officially responding to the Request for Proposal by submitting a bid proposal BoQ Bill of Quantity The Solution The total set of deliverables within the scope of the Request for Proposal that the Bidder must deliver, whether Information Technology, documentation, intangible deliverables such as
  9. 9. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 9 of 42 knowledge transfer, or any other deliverable included in the scope HA High Availability RFP Request for Proposal Table 1- Definitions 2 Current Situation This section provides general information about the existing solutions and services within ---------------- that are relevant to the RFP scope of work. Bidders should analyze the information within this section as an input to understand the current set up at -------------- Data Center and need to propose new design in order to come up with the best design that meets updated international best practices and capitalize on the use of existing equipment. 2.1 Current Infrastructure Architecture 2.1.1 Current Servers & Storage Describe Here the Government Entity infrastructure in terms of Servers & Storage. Put Infrastructure Diagram here Figure 1: ---------------------------------Current Server & Storage landscape
  10. 10. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 10 of 42 Put Server & Storage Physical Rack Layout here Figure 2: --------------------------Current Server & Storage Rack Layout 2.1.2 Current Portal applications Architecture Describe the current Portal Application Architecture in terms of Applications Servers, Database Servers, Web Servers, Storage and networking The figure below shows the existing portal application architecture at ----------------------. Figure 3: ----------------------------Current Portal Architecture 2.1.3 Current IT Services IT Services available at ------------------------ are listed below: SL No. Host (Server) Name Location Application 1 SPSRV1 DC-LAN Rack1 SharePoint Intranet & Application Server 2 3 4 5 6 7 8 APPSERVER2-21 DC-LAN Rack2 Dataflow & Doc Archiving application 9 SRV1 DC-LAN Rack2 SQL2008 DB Server Table 2- IT Services available in --------------------------------
  11. 11. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 11 of 42 2.1.4 Current Networking & security 2.1.4.1 Current Networking & Security Infrastructure Describe Current Network & Security infrastructure details at this table. SL No. Components Products 1 Proxy TMG 2010 Firewall is acting also as a Proxy Server. 2 Firewall Cisco ASA 5520 is the Internet perimeter Firewall. 3 Antispam Symantec Antivirus Server for antispam protection and Symantec Antivirus client on all PC's. Table 3- Network & Security Current Infrastructure 2.1.4.2 Existing Networking Architecture Diagram Diagram below shows a high-level view of the current network Infrastructure Figure 4: ---------------------------Current Network & Security Architecture Data Center Area The overall current infrastructure is based on below mentioned architecture. Figure 5: ----------------------------Data Centre Room Layout The existing set up have the following infrastructure equipment,  UPS : 40 KVA APC modular UPP  Access control system  Backbone entry from entrance room at ground floor. 
  12. 12. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 12 of 42 3 ProjectObjectives The main objectives of --------------------- Infrastructure High Availability Enhancement Procurement and Implementation Project are to achieve the following:  Provide a high availability solution of IT Infrastructure for ---------------------- Portal application and the services offered through the Portal in the following domains: o Servers & Storage o Backup system o Network & Security o Data Center Area  Provide Hardware & Software Monitoring Tools  Enhance the performance of the Portal application and the services offered through the Portal  Build a reliable infrastructure which meets future requirements  Increase operational efficiencies  Enhance the network and secure infrastructure design
  13. 13. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 13 of 42 4 Scope of Work This section documents the project’s scope of work. It outlines what will be required from interested Bidders to successfully implementing the project. The Infrastructure High Availability Enhancement Procurement and Implementation Project scope of work will include the following: 1) Migrate all existing environment Hardware, Software, applications, and data to new high available environment 2) Build new development & test environments This includes the following infrastructure components:  Data Center Area (Electrical system, Cooling system, Fire system, Security and monitoring system etc.)  Network & Security Infrastructure (Internet Routers, Firewalls, Switches etc.)  Hardware Servers & Storage (Severs distribution cross Racks, SAN Switches, Storage upgrade, Cluster implementation etc.)  Applications (Web Portal & Services, backup, Microsoft etc.)  Operating Systems (Windows)  Hardware & software Monitoring Tools  Backup Solution (backup management software) In summary, the scope requires interested Bidders to deliver a turnkey solution for procurement and implementation of --------------------------- High Availability Enhancement Infrastructure. The Bidder is required to design, test and deploy the Solution based on the following phased approach: I. Phase 1: Design  Perform project management planning.  Review, verify and confirm the requirements included in this RFP document  Prepare the detailed final design document (high and Low level) for the required solution components (Data Center, Servers, storage & backup system, Network & Security Infrastructure) along with its final BoQ  Provide high availability for ---------------- portal and electronic services. II. Phase 2: Build  Provide all necessary hardware and software procurement, delivery and installation (configuration) for the Solution.  Implement and test all the Solution’s hardware and software components.  Migrate & operate the systems, software, and data from the existing environment to the new high available environment.
  14. 14. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 14 of 42  Develop and deliver a complete set of the Solution’s documentation; which includes the installation and configuration settings, acceptance test procedure and operations procedures. III. Phase 3: Handover  After the Implementation phase, the Vendor shall ensure smooth transfer of knowledge and skills to ---------------- or any another party. IV. Phase 4: Support & Maintenance  Provide the required support and maintenance for all parts and systems of the installed solution for three (3) years, with two (2) additional option years.
  15. 15. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 15 of 42 5 Infrastructure High Availability Enhancement Requirements This section lists additional requirements to be included in The Bidder’s proposal. 5.1 General Requirements Info 1.The Solution will hosted in -------------------- Datacenter in. Req 1. Req 2. 5.2 Technical SolutionArchitecture Requirements The Solution should built on sound architectural principles enabling fault-tolerance, high availability, high-performance, and scalability. The solution architecture should meet the following Requirements: 5.2.1 Servers, Storage and Portal Servers Technical Requirements Req 3. The bidder should propose infrastructure solution free of any single point of failure, and should provide Hardware & Software Monitoring tools with the following requirements:  The Bidder should provide a solution for hardware and software monitoring  Req 4. Req 5. Req 6. Req 7. 5.2.2 Network & Security Technical Requirements Req 8. The Bidder should provide ISP redundancy for public IP routing Req 9. Req 10. Req 11. Req 12. Req 13. Req 14. Req 15. Req 16.
  16. 16. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 16 of 42 5.2.3 Data Center Area Technical Requirements 5.2.3.1 Data Center Layout Requirements Req 17.The Bidder should provide rack placement as per standard practice of cold aisle and hot aisle Req 18.The Bidder should seal the false ceiling to prevent dust from entering the server halls 5.2.3.2 Electrical System Requirements Req 19. Req 20. Req 21. Req 22. Req 23. Req 24. Req 25. Req 26. 5.2.3.3 Cooling System Requirements Req 27.The Bidder should provide redundancy for PAC Req 28. 5.2.3.4 Fire, Security and Monitoring Requirements Req 29.The fire alarm and fire suppression system should be teste regularly for its proper operations. Req 30.CCTV surveillance system needs to installed for monitoring the entry and exit of the Server room and the aisle. Req 31. Req 32. Req 33. Req 34. Req 35. 5.3 Hardware Architecture Requirements Bidder should provide a hardware solution architecture that responds to the following requirements:
  17. 17. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 17 of 42 Req 36. Req 37. Req 38. Req 39. Req 40. Req 41. 5.4 Network Architecture Requirements Req 42. Req 43. Req 44. Req 45.The Bidder’s proposed solution should have sufficient Management & Administration Systems for service-level monitoring and problem diagnosis. Req 46.The Bidder’s proposed solution should be modular based as the following: o Core & Server Farm Network o Access Network (which includes access switches for LAN users) 5.5 Hardware Requirements The Bidder should provide all the hardware and infrastructure components needed to deliver and operate the Solution, including servers, storage, backup, network components & security devices, and data center hardware area. The Bidders will be also responsible for the procurement of any extra component(s) they provide in their architecture. 5.5.1 Hardware Generic Requirements Req 47. Req 48. Req 49. 5.5.2 Servers, Storage, and Backup Hardware Requirements 5.5.2.1 Blade Chassis Requirements Req 50. Blade Chassis shall accommodate the specified maximum number of Blade Servers with hot swappable HDD, Interconnect Modules, Power supplies, Fans and Management Modules.
  18. 18. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 18 of 42 Req 51. Req 52. Req 53. Req 54. 5.5.2.2 Standalone Blade Servers Requirements Req 55. CPU: 1 x 3.0 GHz or above Hex-core Intel Xeon processor 12 MB shared cache. Processor being quote should be of latest generation with latest Processor speed. Server Blade should support maximum of Two physical processors Req 56. Req 57. 5.5.2.3 SAN Switch Requirements Req 58. Number of FC Ports-Minimum 24 Req 59. Req 60. 5.5.2.4 Storage Upgrade Requirements Req 61.Number of Hard disks- 24* 600GB FC 15K RPM Req 62. Req 63. Req 64.Number of Fiber Channel Enclosure Modules-2 5.5.2.5 Backup System Requirements Req 65. Should have data Transfer Rate of 800GB/hour Req 66. Should have minimum of 9TB usable capacity Req 67. Req 68. Req 69. 5.5.3 Network & Security Hardware Requirements 5.5.3.1 Perimeter Zone and Extranet DMZ Router Requirements Req 70.Minimum 3 integrated 10/100/1000 Ethernet ports Req 71. Req 72.
  19. 19. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 19 of 42 5.5.3.2 DMZ Switch Requirements Req 73.4 One Gigabit Ethernet SFP ports Req 74.24 Req 75. Req 76. 5.5.3.3 Perimeter Zone Firewall Requirements Req 77.Minimum Firewall Throughput of at least 450Mbps Req 78. Req 79. Req 80. 5.5.3.4 Fire Wall SSL VPN License Requirements Req 81. Req 82. Req 83. Req 84.Minimum 50 license for SSL based VPN and to be used with the proposed security appliance. 5.5.3.5 AAA Server Requirements Req 85.Ability to offer a centralized identity and access policy solution. Req 86. Req 87. Req 88. 5.5.3.6 Perimeter Zone Switch Requirements Req 89.4 One Gigabit Ethernet SFP ports Req 90.24 Req 91. 5.5.3.7 Aggregation and Access Switch Requirements Req 92.Layer 2 hardware forwarding at 960 Gbps or 714.24 mpps; Layer 3 performance of up to 160 Gbps or 240 mpps Req 93. Req 94. 5.5.3.8 Data Center UTM Requirements
  20. 20. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 20 of 42 Req 95.Wire-speed firewall performance for any size packets Req 96. Req 97. 5.5.3.9 SMTP Gateway Requirements Req 98.Minimum 4 10/100/1000 Interfaces (Copper, RJ-45) Req 99. Req 100. 5.5.3.10 Load Balancer Requirements Req 101. Static and dynamic load balancing methods, including Dynamic Ratio- Least Connections, and Observed Load Balancing, which track dynamic performance levels of servers in a group Req 102. Req 103. 5.5.4 Data Center Area Hardware Requirements 5.5.4.1 Electrical System Requirements 5.5.4.1.1 DistributionBoards: Req 104. Distribution boards shall be of standard make with MCB’s (Miniature Circuit Breakers) per approved make given and factory assembled with latching covers flush lock. Req 105. Req 106. Req 107. Req 108. 5.5.4.1.2 MCB/RCCB(Residual-CurrentCircuitBreaker): Req 109. MCB shall fully comply with latest standard IS 8828 – 1996 & relevant test certificate shall be furnished. Req 110. Req 111. Req 112. Req 113. 5.5.4.1.3 Earthing:
  21. 21. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 21 of 42 Req 114. Req 115. Req 116. All electrical equipment is to be earthen by connecting two earth tapes from the frame of the equipment ring will be connect via several earth electrodes. Req 117. The cable arm our will be earthen through the cable glands. 5.5.4.2 UPS System Requirements 5.5.4.2.1 UPS SystemConnectedto Critical Area Req 118. The UPS connected to the Critical Area shall be use to power critical servers and other equipment installed in the critical section of the Data Center. Req 119. Req 120. Req 121. 5.5.4.2.2 UPS SystemConnectedto Non-Critical Area Req 122. Req 123. Req 124. The Non- Critical area UPS shall be use to provide power to workstations and other equipment installed in the non-critical section of the Data Center. 5.5.4.3 HVAC System Requirements 5.5.4.3.1 Purpose Req 125. The Air conditioning system shall be deploy with the objective of cooling the respective areas based on the application requirement. Req 126. Req 127. 5.5.4.3.2 PrecisionAirConditioningSystem Req 128. Req 129. Req 130. The computer room air conditioning equipment shall be design specifically for precision temperature and humidity control applications. It shall automatically monitor and control cooling, heating, humidification, de- humidification and filtering functions for the conditioned space. The system should
  22. 22. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 22 of 42 build to the highest quality engineering and manufacturing standards, and shall be subject to a functional test prior to leaving the factory. 5.5.4.3.1 Features 5.5.4.3.1.1 Construction Req 131. The Unit cabinets shall be manufacture from 0.9mm galvanized sheet steel, Z2 G275N (BS2989) coated with epoxy baked powder paint to provide a durable finish. Req 132. Req 133. 5.5.4.3.1.2 Evaporator Req 134. Req 135. Req 136. Large surface area coil(s) should ideally positioned to optimize airflow and heat transfer; they shall be manufactured from refrigeration quality copper tubes with mechanically bonded aluminum fins. The factory test pressure shall be not less than 40bar. 5.5.4.3.1.3 Condenser Req 137. Req 138. Req 139. Shall be stainless steel high efficiency brazed plate heat exchanger(s) shall allow optimum heat transfer between media and ensures low water/glycol pressure drops. 5.5.4.3.1.4 Fan& Motor Assembly Req 140. Req 141. Req 142. Units utilize a double inlet, forward curved, direct drive centrifugal fan with integral shaft mounted motor, which statically and dynamically balanced for quiet operation. Req 143. Impellers and casings shall be galvanized for protection against corrosion. Req 144. The integral motor runs in sealed for life, lubricated bearings and features automatic thermal overload protection. Req 145. Fan speed, airflow and external static pressure should controlled by the use of a voltage controller via the microprocessor display keypad, which maintains optimum performance and offers easy on site adjustment.
  23. 23. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 23 of 42 Req 146. Direct drive fan assemblies require minimal maintenance unlike the traditional belt and pulley type in areas such as belt dust, slippage/realignment and replacement 5.5.4.4 Access Control System Requirements 5.5.4.4.1 Purpose Req 147. The Access Control System shall be deploy with the objective of allowing entry and exit to and from the premises to authorized personnel only. Req 148. Req 149. Req 150. 5.5.4.4.2 Complianceto Specification 5.5.4.4.2.1 ControllerServer Req 151. The network server shall mean the access control system server. Req 152. Req 153. Req 154. 5.5.4.4.2.2 ApplicationSoftware Req 155. Req 156. Req 157. 5.5.4.4.2.3 DoorController Req 158. The door controller shall mean the intelligent control unit that shall be used to process & manage the entry & exit transactions through each of the access controlled points, which may be doors (with electromagnetic locks). Req 159. Req 160. Req 161. Req 162. Req 163. 5.5.4.4.2.4 Reader(FingerPrint) Req 164. The finger print reader (FPR) shall mean a device, which shall be capable of reading a fingerprint & comparing the same with a stored template based on optic sensors.
  24. 24. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 24 of 42 Req 165. Req 166. Req 167. 5.5.4.4.2.5 Proximity/Smartcardreader Req 168. The proximity/Smart card reader shall mean the card-reading device, connected to the door controller. Req 169. Req 170. 5.5.4.4.2.6 Proximity/Smartcard Req 171. The proximity/Smart card shall mean the access card that is capable of being read without a direct contact by the proximity card reader. Req 172. Req 173. Req 174. 5.5.4.4.2.7 Electro MagneticLock Req 175. The Electro Magnetic Lock (EML) shall mean a locking mechanism that works on the principle of electromagnetic attraction. Req 176. Req 177. Req 178. 5.5.4.4.2.8 Cables Req 179. The cables shall mean appropriate data cables required for connecting the door controllers to the PC. It shall also mean appropriate data & power cables to connect the card readers, locks to the door controllers. Req 180. Req 181. 5.5.4.5 CCTV System Requirements 5.5.4.5.1 PurposeandCC CameraLocations Req 182. The Critical Data Centre along with the Non Critical area needs to be under constant video surveillance. Req 183. Req 184.
  25. 25. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 25 of 42 Req 185. Req 186. Req 187. 5.5.4.5.2 ApplicationSoftware Req 188. The application software shall mean the Video management software that should supplied together with the system in order to provide a User Interface (UI) for man machine interface. Req 189. Req 190. 5.5.4.5.3 DomeCamerawithAuto Iris, vari-focal lens. Req 191. The proposed Camera shall have a 1/3” CCD Pickup device & be of high resolution of 330 TVL and minimum lux level of 1.0 lux f1.4. Req 192. Req 193. Req 194. 5.5.4.5.4 Monitor Req 195. The monitor shall be suitable with the standards of the selected cameras. Req 196. Req 197. Req 198. 5.5.4.5.5 Keyboard Req 199. Req 200. Req 201. . 5.5.4.5.6 CCTV MonitoringWorkstation Req 202. Req 203. 5.5.4.6 Water Leak Detection System Requirements The water leak detector should installed to detect any seepage of water into the critical area. It shall consist of water leak detection cable and an alarm module. The cable should installed in the ceiling & floor areas around the periphery.
  26. 26. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 26 of 42 5.5.4.6.1 Water leakagedetectioncable Req 204. The Water leak detection cable shall the sensor cable typically used to detect water leaks in the sub floor and above false ceiling areas. Req 205. Req 206. 5.5.4.6.2 Control Panel Req 207. The control panel shall be computerized multi zone multiplex controller. The system should programmed, armed or disarmed through a control key pad. Req 208. Req 209. Req 210. Req 211. 5.5.4.6.3 Water Leak DetectionSensors Req 212. Water Leak Detection sensors should mounted, where localized leak detection is required. Req 213. Req 214. 5.5.4.6.4 Sounder Req 215. The sounder shall give audible alarm when any sensor operates. Req 216. 5.6 Implementation Requirements The Solution implementation will require a highly qualified Bidder to undertake the configuration, testing and deployment of all hardware, software, components and tools to ensure successful delivery that meets the requirements within various functional and technical areas. Given the Solution’s importance in terms of its objectives to -------------, the following are the general implementation guidelines and requirements: Req 217. The Bidder should perform the Solution’s complete implementation and deployment within (6) months of the project’s contract start date. The Bidder can propose alternative project implementation phases and timelines that would enable it to guarantee the Solution’s successful and complete implementation and deployment.
  27. 27. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 27 of 42 Req 218. The Bidder should perform required migration/upgrade for current infrastructure (server, application, network HW, Security HW). Req 219. The Bidder should develop the design (high level & low level) and migration through technology vendor services. Req 220. The Bidder should perform required knowledge transfer and handover for the propose solution. Req 221. The Bidder’s proposed knowledge transfer shouldn’t be less than one week per component. Req 222. The Bidder’s proposed knowledge transfer shouldn’t be less than 2 person per component and not necessarily at the same time. Req 223. The Bidder’s proposed knowledge transfer should include all Hardware (network, security, servers, storage, backup, data center). Req 224. The Bidder should explain how they can be able to deliver the solution successfully during the required (6) months period. 5.6.1 Project Management Requirements= Req 225. The Bidder should provide an implementation plan illustrating all development, testing, deployment, and transition activities. Transition activities should at least include operational readiness review, operation model and procedures. In addition, the Bidder should specify and describe its deliverables. Req 226. The Bidder should comprehensively specify and describe the project’s different phases and activities, etc. It is very important that the Bidder provide a quality implementation plan covering all project aspects. The plan shall clearly specify the start and end dates (relative to contract signing) for each of the project phases and key milestones to increase visibility of the project progress. The table below, Table 4, demonstrates the minimum stages implementation Requirements Phase Stage Activities Duration Design Planning Conduct a Kick-off meeting Define the project stages, milestones and needed resources Develop project control deliverables Contract signature Date + 1 week Requirements & Analysis Review, verify and confirm the requirements included in this RFP document. Contract signature Date + 2 week
  28. 28. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 28 of 42 Architecture Analysis Define all architecture deliverables Contract signature Date + 3 week Design Propose solution design. Produce Data center, servers, storage, backup, network, security, monitoring tools final High Level & Low level design. Produce The Solution Final Bill of Quantity. Prepare procurement documents (Documents to verify that the equipment, devices, and licenses are ordered or purchased). Produce installation, configuration migration and upgrade plan & procedure. Contract signature Date + 4 weeks Build Supply Supply equipment, devices, servers, storage, and all required licenses Contract signature Date + 12 weeks Implement data center high availability solution Conduct electrical system installation, configuration and running. Conduct cooling system installation, configuration and running. Conduct fire, security, and monitoring systems installation, configuration and running. Contract signature Date + 16 weeks Implement network & security high availability solution Conduct network & security installation, configuration and running. Contract signature Date + 18 weeks Implement servers, storage,backup systems high availability solution Implement Hardware & Software Monitoring Tools Conduct servers,storage and backup systeminstallation, configuration and running. Conduct hardware & software monitoring tools installation, configuration and running. Contract signature Date + 20 weeks
  29. 29. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 29 of 42 Migrate & operate the systems, software, and data from the existing environment to the new high available environment. Conduct systems,software, and data migration and operation from the existing environment to the new high available environment. Contract signature Date + 20 weeks Documentation Document all procedures,system documentations Contract signature Date + 24 weeks Testing Perform System Testing. Perform Stress Testing. Ensure completeness of User Acceptance Test. Contract signature Date + 24 weeks Handover Handover Provide knowledge transfer. Handover implemented and updated systems. Start maintenance & support period Contract signature Date + 24 weeks Table 4 The Minimum Project Stages The Bidder should follow an internationally recognized project management methodology. For each of the items listed below, bidders must describe their approach to project management during the project phases in their proposals: Req 227. Provide a comprehensive project implementation plan covering, but not limited to, tasks estimation, project planning, work allocation, progress tracking, monitoring and reporting to ------------. Req 228. Describe the project’s management team structure, along with roles and responsibilities of all team members. Req 229. Describe, in detail, project management processes, methodologies and procedures. Req 230. Describe ------------ resources necessary for the project to succeed. Req 231. Describe how ----------- management will receive up-to-date reports on project status. Req 232. Describe the change management procedures to handle risks, such as “out-of-scope” requests or change in ------------ business needs while the project is underway.
  30. 30. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 30 of 42 Req 233. Describe what procedures will be use to keep the project on track and what escalation procedures will be employed to address any problems encountered with the project progress. Req 234. Describe what quality assurance processes, procedures, formal reviews, etc. will be in place. Req 235. Describe the proposed conflict resolution / escalation process between the Bidder and ------------ to handle project or contractual disputes. 5.6.2 Project Documentation Requirements Req 236. The Bidder should provide documentations for each phase as per the following table: Phase Deliverables Design Detailed project management plan Project charter Detailed Scope of Work Work Breakdown Structure Project schedule Design verification document High level final design document Low level final design document The solution Bill of Quantity document Failover and fail back methodology document Build Deployment documentation Operations Plan Operations Policies and Procedures System documentations Test Plan. User Acceptance Criteria Problem reporting Problem resolution testing Operation Produce daily, weekly & monthly reports. Handover Provide final versions of all documentations. Provide full knowledge transfer documentation. Table 5 Sample Phases Documentation 5.6.3 Project Organization Requirements Req 237. The Bidder should describe the proposed project structure, identifying all project individuals including senior project manager, QA engineers, hardware / network engineers, administrators and others.
  31. 31. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 31 of 42 Req 238. The Bidder should specify roles and qualifications of various team members proposed for the project as well as identify the key roles ------------ technical staff is expected to play. Bidders should provide details of any sub- contractors likely to be involved. Req 239. The Bidder should indicate the number of full time staff that will be required. ------------ requires that a strong technical team include a fulltime senior project manager assigned to manage the entire project, technical team and contract, including the performance of subcontractor(s) personnel if any. The following are the requirements for the senior project manager: Req 240. The senior project manager must be available full-time throughout the project implementation duration. Req 241. The senior project manager must ‘not reassigned during the implementation period without ------------ written consent. Req 242. The project manager will function as the Bidder’s authorized point of contact with ------------ and must be available to respond promptly and fully to all project requirements. Req 243. The senior project manager’s responsibilities will include, but are not limited to, providing administrative, supervisory and technical direction to project personnel, monitoring work performance for accuracy, timeliness, efficiency and adherence to contract requirements, coordinating the resolution of contract problems as well as implementing and enforcing problem escalation procedures. Req 244. The senior project manager must be a bidder’s employee and must authorized to make decisions on behalf of the Bidder and all subcontractors; if any. Req 245. The senior project manager shall have a minimum of (8) years’ experience managing similar projects (both in nature and scale) involving IT deployment in the government sector, and application integration operations for accounts similar in scope and complexity to this project. Furthermore, he must have demonstrated effective oral and written communication skills. Req 246. The senior project manager should be available on-site upon request at ------------ facility in Jeddah. Req 247. For the senior project manager, the Bidder must provide a reference for his last two (2) projects including company name, address, phone number and contact person. In addition to the senior project manager, ----------- requires the assignment of a strong technical support team to the project. The technical team’s members must
  32. 32. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 32 of 42 have demonstrated sound experience in implementing similar projects. ----------- will review and approve the Bidder’s selected personnel for project assignment. --- ------- reserves the right to interview and approve the technical team members. In addition, -------------- has the right to require replacement of the Bidder’s personnel if dissatisfied with their performance. Req 248. The Bidder should provide an organizational chart for the assigned project team, resumes / CVs for all technical team members and a brief, one-half page biography for each key employee assigned to the project. The information provided shall include the following: name, classification, employment period with the company, previous related experience (last three years), and reason for assigning the individuals to the project and their responsibilities. 5.6.4 Warranty Requirements Req 249. The Bidder should provide a comprehensive warranty that covers all components it will provide (hardware and software) after the implementation acceptance test. The warranty should cover all materials, licenses, services and support for both hardware and software. Req 250. The Bidder should provide SLA with (hardware & software) venders on a 4 hours response time 24x7 & spare part delivery. Req 251. The Bidder should administer warranties with serial number and warranty period. Upon final acceptance of the solution, any OEM warranties will transferred to --------- at no additional charge. All warranty documentation (whether expired or not) will be delivered to -------- at the issuance of the final acceptance certificate. Req 252. The Bidder should provide the technology vendor’s Premium Level warranty and support for all hardware and software used in The Solution. Req 253. The Bidders’ warranty must cover all equipment and work activities contained in the contract against all design, manufacturing, and environment faults until issuance of final acceptance. Req 254. The warranty’s/support duration shall be mandatory for three years and shall be optional for the 4th and 5th years from the solution’s final acceptance date. Req 255. The warranty shall include the Bidder’s repair or replacement of the products / components during the warranty period. The replacement products / components shall meet the related specifications without further repair or modification.
  33. 33. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 33 of 42 Req 256. The Bidder shall be liable for all costs including, but not limited to, the costs of material, labor, travel, transport and living expenses associated with the collection and return of the units covered by the warranty. Req 257. The date of manufacture or assembly of any equipment, parts or consumables, shall not be more than six months before delivery. Req 258. -------- has the right to require a replacement if the repair is deemed to be impractical. Req 259. The Bidder must ensure the replacement components are available for any failed component during the warranty period. Req 260. The Bidder should guarantee availability of spare parts and technical assistance for all components (or appropriate alternatives) to ensure the equipment would run for at least five (5) years, without major changes, at the completion of final acceptance. Six months advance notice is required for any discontinued part(s) with a suggestion for alternatives. Req 261. The Bidder should provide repair data and corresponding courses of failure, which will kept in ------------ historical database system. Req 262. The Bidder should define the maximum response time by which engineers shall respond to a failure incident and the maximum time of resolving the failure in their proposal 5.6.5 Quality Assurance and Acceptance Requirements The QA control mechanism is the testing process that validates all claims made by the team and proves that The Solution maps to the requirements and any other approved change requests. Req 263. The Bidder’s quality control framework must base on the best practices and international standards to conform to all the solution’s requirements; including functional and technical requirements, user requirements. It will also provide the basis for the solution’s testing, validation and acceptance. Req 264. The Bidder should perform System Testing: Validation of the solution’s functional and technical requirements. Req 265. The Bidder should generate User Acceptance Testing (UAT) test cases. Req 266. The Bidder should describe the methods and procedures used to secure the solution data integrity and consistency.
  34. 34. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 34 of 42 Req 267. The Bidder should perform stress and performance testing: Load testing enables the understanding of the solution’s performance and behavior under large number of users and high-load conditions. Req 268. The Bidder should perform security audit and system penetration testing for the solution. Req 269. The Bidder should describe their QA, testing approaches and procedures as well as testing tools for conducting various tests in support of the solution’s acceptance. 6 ProposalFormat 6.1 General Instructions This section provides the requirements Bidders must abide by in preparing and submitting their proposals, including the expected proposal content structures. Bidders must comply with all items listed in Appendix A: “Instructions to Bidders”: 1. TECHNICAL PROPOSAL 2. FINANCIAL PROPOSAL Each bidder’s proposal packages must contain the following information, as outlined in table 5 below, to qualify for evaluation. Technical Proposal Package Financial Proposal Package Cover Letter Technical Proposal Response Appendix C Appendix D Appendix E Appendix G Curriculum Vitas Cover Letter Financial Proposal Response Appendix F Security Bond Saudi Ministry of Commerce registration certificate and any International identification/registration Chamber of Commerce Certificate Certificate from Department of Zakat and Income Tax (DZIT) outlining Zakat and income tax payments Social Insurance Certificate (GOSI) Saudization Certificate Table 6 Proposal Packages Content Proposals shall be simple, providing a straightforward concise description of the Bidder’s ability to meet this RFP’s requirements. Proposals should only address those requirements specified in this RFP. Unnecessary marketing information, provided in the response to this RFP, will unfavorably viewed, and could affect the Bidder’s response evaluation.
  35. 35. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 35 of 42 6.2 Proposal Preparation Req 270. Bidders must conform to the following requirements. Failure to adhere to these requirements will result in immediate elimination of the proposal. Req 271. The Bidders’ proposals must contain a cover letter on company letterhead with original signature(s) of an Authorized Signatory to bind Bidders to the RFP provisions. Req 272. The Bidders must confirm that their proposals will remain valid for 90 days after the submission date. Req 273. The Technical proposal must be less than one hundred (100) A4 pages, using 11 size Calibri or Arial font to be considered for evaluation Req 274. The Technical Proposals must contain a completed “Requirements Compliance Matrix” according to the format shown in Appendix C. Req 275. The completed “Requirements Compliance Matrix” and other required information must attached as appendices to the Technical Proposal as specified in the table above. Req 276. The Bidders can provide additional information as appendices, but it is not guaranteed that these appendices will be considered for the purpose of proposal's evaluation. Req 277. No financial information should be included in the Technical Proposal. Req 278. The Financial Proposal will have “Bill of Material & Pricing Tables” according to the format specified in Appendix F; it should written in Arabic and English with all the prices. Req 279. The Financial information must be bound, sealed, identified as “Financial Proposal”, and must be separate from the Technical Proposal. Req 280. All copies of the Bidders’ proposal(s) must arrive at the Issuing Office on or before the date and time specified in the RFP Terms and Conditions. Req 281. The Bidders must acknowledge their attendance at the pre-contract presentations when requested by ------------. 6.3 Technical Proposal Instructions This section provides the detailed information that must be included in the Bidder’s Technical Proposal. The Bidder must comply with all items listed in Appendix D. This section of the Bidder’s proposal should identified as Technical Proposal and must be bound and sealed separately. It must NOT include any financial data or information. Financial data or information is defined as any information related, directly or indirectly, to the Bidder’s proposed charges for products, services and deliverables.
  36. 36. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 36 of 42 6.3.1 Mandatory and Optional Requirements Bidders must confirm that their proposal(s) meets all the mandatory and optional requirements. Non-acceptance of or noncompliance with any mandatory requirement, or modification of, or the placing of conditions on acceptance or compliance with any of the mandatory requirements in whole or in part, may result in immediate disqualification. 6.3.2 Required Sections The Technical Proposal should structure as follows: 6.3.2.1 Section 1: Executive Summary This section should include a succinct statement and executive summary where the Bidder highlights the technical proposal’s key aspects. 6.3.2.2 Section 2: Bidder’s Profile & Qualifications This section should cover the Bidder’s profile including credentials and capabilities, local presence, the project team composition and relevant experience and the tools and products the vendors selected to deliver the proposed solution.  Bidder’s credentials and capabilities: Bidders will evaluated based on their commercial viability, market presence, stability and experience in the project technical areas. Bidders should supplement this section with the information requested as outlined in Appendix G General Bidder Information and Qualifications.  Local Presence Although the bidding is open to bidders from any country, due to the project’s critical nature, preference shall give to Bidders with active work and staff presence in KSA.  Bidder References Bidders must submit the latest three project references where work similar to ----- ------- solution in scope and technical nature has implemented. ------------ will evaluate these references, based on the above criteria as well as client satisfaction and project success. Bidders should use the project references table provided in Appendix E “Bidder Projects References” to list their project references.  Product Supplier Bidders will be evaluated based on criteria related the Bidder’s product(s) supplier’s profile, stability, financial and product viability. The key determinant factor is for the Bidder to demonstrate that the product and products combinations had successfully deployed in a similar environment preferably in government entities or large organizations.
  37. 37. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 37 of 42  Project Team Bidders will be evaluated based on the team overall capabilities, knowledge and experience as demonstrated in the RFP. Bidders should list all companies or subcontractors involved in delivering the RFP requirements. The overall team must possess all the success factors for smooth project delivery and execution, including a record of accomplishment within senior project management, architecture, development and system administration. The team should clearly demonstrate prior experience of senior project management and architecture. 6.3.2.3 Section 3: Technical Solution Architecture This section should present the Bidders’ technical architecture solution meeting all functional and technical requirements outlined in this RFP. The Bidders should present sound, complete, and competent technical architecture solution in details. The Bidders are expected to address the following technical architecture aspects:  Solution Architecture Overview  Physical model overview  Integration of Infrastructure and Security Architecture between ------- and the Solution  Monitoring and management of Solution  Architecture scalability and performance 6.3.2.4 Section 4: Architecture Performance and Scalability This section should present the sizing exercise results for the Solution’s performance and scalability in accordance to the requirements outlined in the RFP. Bidders should explain their sizing approach in determining the required hardware and software. 6.3.2.5 Section 5: Project Administration and Management This section should present the Bidders’ detailed implementation plan outlining their proposal’s different deliverables including the period each deliverable requires. Bidders should respond to the requirements as outlined in the RFP. Req 282. The Bidders should develop project work plans for ------------, that include activities that will be undertaken to achieve the project objectives and deliverables within the required time scales. The work plan shall clearly show who will undertake the activity and the scheduled dates to start and complete each activity. Req 283. The Bidders should discuss their Quality Assurance framework and testing plans in detail.
  38. 38. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 38 of 42 Req 284. The Bidders should provide details on the required team that will be involved in project management including structure, members and expertise. Req 285. The Bidders should include CVs of the proposed implementation team in Curricular Vitae document and provide description of the Bidder's ability to mobilize the assigned resources. Req 286. The Bidders should show the experiences required for this project in the CVs, such as project management, quality assurance, DRP expertise, database design and development, SOA architecture and design, integration architecture and development, virtualization architect and configuration and configuration management. 6.3.2.6 Section 7: Maintenance & Support This section should present the Bidder’s detailed maintenance and support plan for software and hardware including detailed information on these plans. Bidders should respond to the requirements as outlined in this RFP. 6.3.2.7 Section 8: Operations This section should present the Bidder’s detailed operations approach and plan to operate the proposed solution. The Bidders should respond to the requirements outlined in this RFP. Req 287. The Bidders should submit CVs of the proposed operations team in Curricular Vitae Proposal document. 6.3.3 RequiredAppendices 6.3.3.1 Appendix C: Bidder’sResponse to Compliance Matrix This appendix should present the Bidders’ compliance to the “Requirements Compliance Matrix” in Appendix C of this RFP. Bidders should follow the instructions to provide accurate and detailed answers. 6.3.3.2 Appendix D: Solution Bill of Materials and Information Tables for Technical Proposal This appendix should list all software and hardware products, components and tools that implement the proposed technical architecture solution meeting all functional and technical requirements outlined in this RFP. Bidders should use table formats in Appendix D and must make sure that no financial information is included. 6.3.3.3 Appendix F: Solution Bill of Materials and Information Tables for Financial Proposal This appendix should list all software and hardware products, components and tools that will use to implement the proposed technical architecture solution meeting all functional and technical requirements outlined in this RFP. Bidders should use table formats in Appendix F and must make sure that no financial information is included. 6.3.3.4 Appendix E: Bidder References
  39. 39. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 39 of 42 Bidders should use the Bidder references template, provided in Appendix E, to provide information on three relevant successfully completed projects with similar scope and size to the one requested in this RFP. 6.3.3.5 Appendix G General Bidder Information and Qualifications The Bidder must include the following required information in this appendix to help assess the Bidder’s credentials and qualifications; 1. Short narrative description of the company’s organization, including organizational charts, and indicating company officers where applicable. 2. Complete name and address. 3. Principal type of business. 4. Total number of years in business. 5. Total number of employees. 6. Number of years providing services similar to those requested in this RFP. 7. Total revenues received from similar engagement(s) during each of the last three (3) fiscal years. 8. Audited profit and loss statement and balance sheet for the Bidder’s last three (3) fiscal years. -------- will keep this information confidential during the evaluation process. 9. Bidder’s copy of the company’s Articles of Association. 10. Representations and warranties that the Bidder: (i) is a legal entity duly established and validly existing under the laws and regulations of the Kingdom of Saudi Arabia; (ii) has the power to enter into and perform all transactions contemplated hereby; (iii) is not currently under suspension or debarment by any governmental body. 11. Acknowledgement stating that if the Bidder is currently under suspension, debarment or has legal suit, then its proposal may not be considered. 12. Signed formal agreement (e.g. teaming agreement or any other legally binding document) between the Bidder and each proposed subcontractor. These formal agreements must be contained in a separate volume (Appendices supporting the Technical Proposal.) 6.4 Financial Proposal Instructions This section provides the detailed information required in the Bidder’s Financial Proposal. Bidders must comply with all items specified in Appendix A: Instructions to Bidder and Proposal Submission and Evaluation and Appendix B: Standard Terms & Conditions. This section of the Bidder’s proposal must identified as Financial Proposal and must be bound and sealed separately from the Technical Proposal. Financial Data is defined as any information related, directly or indirectly, to the Bidder’s proposed charges for products, services and deliverables. The Bidder must
  40. 40. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 40 of 42 use and complete the tables in Appendix F as part of its Financial Proposal to provide the following: 1. Financial data or information must not presented in any portion of the Technical Proposal. Financial data or information consists of, but is not limited to, costs, fees, prices, rates, bonuses, discounts, rebates, or the identification of free services, labor or materials. 2. All prices must be in Saudi Riyals (SAR). 3. All prices shall include all costs including procurement and on site delivery. 4. Pricing should also include software, hardware, implementation, training, maintenance and support, and operations. 5. Itemized list for each of the required services: hardware, software, licenses, customization, implementation, operations / management and training components in support of their proposed solution. 6. Bidders must use tables provided in Appendix F to list and itemize their solution cost including mandatory and optional items. 7. Financial Proposal envelope shall contain all required items as outlined in the Financial Proposal Packages Content. 8. Bidders must abide by all requirements in this RFP. 7 Overview of appendices The following are the appendices for supporting the RFP. Appendix A: Instructions to Bidder, Proposal Submission and Evaluation Appendix A provides Bidders with information regarding proposal review process, content, format, evaluation, and communications. Appendix B: Standard Terms & Conditions Appendix B provides standard terms and conditions in Arabic. Appendix C: Requirements Compliance Matrix for Technical Proposal Bidders should fill-in this sheet in its entirety; this table will use to guide the technical proposal’s evaluation process. Appendix D: Bill ofMaterials & Information Tables for Technical Proposal Appendix D provides all the software and hardware information tables that Bidders must provide for the Technical Proposal. Appendix E: Bidder Project References Templates for Technical Proposal Appendix E provides the templates for Bidders’ references in support of their Technical Proposals.
  41. 41. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 41 of 42 Appendix F: Bill ofMaterials & Pricing Tables for Financial Proposal Appendix F provides all the pricing table templates that Bidders should complete with all required financial data and information for the Financial Proposal. Appendix G: Bidders Qualifications Appendix G provides the Bidders qualifications.
  42. 42. ‫اسة‬‫ر‬‫ك‬‫ع‬‫مشرو‬ ‫عروض‬ ‫طلب‬( ‫العالية‬ ‫االتاحة‬ ‫تأمين‬AvailabilityHigh)‫كز‬‫لمر‬‫معلومات‬--------------- Page 42 of 42 8 The Appendices (‫ت‬ ‫)ايمال‬ ‫تلو‬:‫ة‬‫تعليمعـ‬‫تقفي‬‫العر‬‫عالتقيي‬ AppendixA - Instructions to Bidder and Proposal Submission and Evaluation v04.rar ‫تلو‬‫ب‬:‫الشرع‬‫الععتة‬ Appendix B - Standard Terms and Conditions v0.3.rar ‫تلو‬:‫ج‬‫تععيير‬‫المطعبقة‬ Appendix C - Compliance Matrix v0.4.rar ‫تلو‬‫د‬:‫فاعل‬‫الكميعـ‬‫للعر‬‫الففي‬ Appendix D - Bill of Materials Information Tables for Technical Proposal V0.1.rar ‫تلو‬‫هد‬:‫مة‬ ‫سع‬‫المشعريع‬‫عالخبراـ‬‫السعبقة‬ Appendix E - Bidders References Template v0.2.rar ‫تلو‬:‫ع‬‫فاعل‬‫الكميعـ‬‫عاألسععر‬(‫العر‬‫المعلي‬) Appendix F- Bill of Materials and Pricing Tables for Financial Proposal V 4.rar ‫تلو‬:‫ز‬‫تعلوتعـ‬‫هالـ‬ ‫عت‬‫تقفتي‬‫العرع‬ Appendix G- Bidders Qualifications and Information v0.2.rar

×