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Yegor Bugayenko
How to Be Honest and
Keep a Client

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15projects
300K+
lines of code
200+programmers
7clients
3years
teamed.io

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Estimates
Sources
Tasks
Bugs
RisksLogs
Talks
Full Access
CI

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Easy?

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3
Directing us.
Asking/telling us.
Judging us.

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Why?

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Because they are idiots.
Dumb and Dumber (1994)

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Micro-management.
1

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“I'm paying you,
do what I say”
— Your Client

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No ground rules.
problem

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Why this task is not assigned?
When next version will be released?
Why didn’t you report yesterday?
Who is fixing this bug?
Why this ticket is in lower priority?

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Explain them the rules.
solution
Teach

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Policy of work.
aka Project Management Plan

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No management artifacts.
problem

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Burn After Reading (2008)

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Budget
Schedule
Risk List
R&R
Quality
Scope

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Improve your management.
solution

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No engagement.
problem

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Hail, Caesar! (2016)

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Keep them busy.
solution

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Recruiting
Documenting
Tech Analysis
User stories
Testing

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Asking/telling too much.
2

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“By the way, why
PostgreSQL?”
— Your Client

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“I think MySQL will
work better, use it.”
— Your Client

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Expect us to teach them.
problem

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Let them pay for it.
solution

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ticket
sources
client team

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Change control.
solution

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Questioning our skills.
3

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My friend said it’s wrong.
problem

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Independent reviews.
solution

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