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How to Be Honest and Keep a Client?

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PMCon 2017; Kharkiv, Ukraine; 11 June 2017; video is here: https://www.youtube.com/watch?v=Rip_04Bv3Jk

Published in: Technology
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How to Be Honest and Keep a Client?

  1. 1. /38@yegor256 1 Yegor Bugayenko How to Be Honest and Keep a Client
  2. 2. /38@yegor256 2 15projects 300K+ lines of code 200+programmers 7clients 3years teamed.io
  3. 3. /38@yegor256 3 Estimates Sources Tasks Bugs RisksLogs Talks Full Access CI
  4. 4. /38@yegor256 4 Easy?
  5. 5. /38@yegor256 5 3 Directing us. Asking/telling us. Judging us.
  6. 6. /38@yegor256 6 Why?
  7. 7. /38@yegor256 7 Because they are idiots. Dumb and Dumber (1994)
  8. 8. /40@yegor256 8 Micro-management. 1
  9. 9. /40@yegor256 9 “I'm paying you,
 do what I say” — Your Client
  10. 10. /40@yegor256 10 No ground rules. problem
  11. 11. /40@yegor256 11 Why this task is not assigned? When next version will be released? Why didn’t you report yesterday? Who is fixing this bug? Why this ticket is in lower priority?
  12. 12. /40@yegor256 12 Explain them the rules. solution Teach
  13. 13. /40@yegor256 13 Policy of work. aka Project Management Plan
  14. 14. /40@yegor256 14 No management artifacts. problem
  15. 15. /40@yegor256 15 Burn After Reading (2008)
  16. 16. /40@yegor256 16 Budget Schedule Risk List R&R Quality Scope
  17. 17. /40@yegor256 17 Improve your management. solution
  18. 18. /40@yegor256 18 No engagement. problem
  19. 19. /40@yegor256 19 Hail, Caesar! (2016)
  20. 20. /40@yegor256 20 Keep them busy. solution
  21. 21. /40@yegor256 21 Recruiting Documenting Tech Analysis User stories Testing
  22. 22. /40@yegor256 22 Asking/telling too much. 2
  23. 23. /40@yegor256 23 “By the way, why PostgreSQL?” — Your Client
  24. 24. /40@yegor256 24 “I think MySQL will
 work better, use it.” — Your Client
  25. 25. /40@yegor256 25 Expect us to teach them. problem
  26. 26. /40@yegor256 26 Let them pay for it. solution
  27. 27. /40@yegor256 27 ticket sources client team
  28. 28. /40@yegor256 28 Change control. solution
  29. 29. /40@yegor256 29 Questioning our skills. 3
  30. 30. /40@yegor256 30 My friend said it’s wrong. problem
  31. 31. /40@yegor256 31 Independent reviews. solution
  32. 32. /38@yegor256 32

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