Building the New Connected Enterprise
January 31, 2012"
#yamconnect"                                       "Samantha Loveland"               Michael Fauscette"               Tom ...
A Knowledge Sharing CultureMichael Fauscette,Group Vice President, Software Business Solutions © IDC   Visit	  us	  at	  I...
© IDC   Visit	  us	  at	  IDC.com	  and	  follow	  us	  on	  Twi5er:	  @IDC	     2-12
“Traditional” Business             • Hierarchical Structure             • Top Down Management             • Knowledge is P...
2012: Business has changed! • Hyper-Connected • Global • Hyper-Competitive • Innovation driven • Decentralized • Mobile© I...
Behavior has Changed•  Customers & employees   are congregating online•  Turning to trusted   sources for advice & help•  ...
The intersection of major technology shifts…                                                                              ...
Social Business                                                                                            Employees empow...
Barriers                                                                                           § Built to “control”  ...
Why?              Q: Why do you conduct social media/networking initiatives for                      business purposes? (S...
Social Business: Focus on the Internal• Find an expert in a timely manner• Find the right info at the right time• Knowledg...
Knowledge Sharing Culture• More Transparency and Agility• Higher Productivity and Satisfaction• Accelerated Innovation• In...
Adoption Challenges         Q: What are the key challenges associated with implementing/using                             ...
Social Business - Adoption• Executive Sponsorship and Visible Use• Champions and Power Users• Change Incentives – Cross-Si...
Free IDC Social Business Research             Downloads available at: http://www.idc.com/research/                        ...
Contact                                                         Michael Fauscette                                         ...
Building the New Connected Enterprise –Capgemini case studyTom BartonLondon UK, 31 January 2012
I work for...                                 Capgemini Marketing & Communications                Building the New Connect...
A global presence in 40 countries                                                      (As of June 30, 2011)              ...
A wide range of solutions and services                 §    Digital Transformation                                  §  S...
But we have to be wary of our potential                                             Capgemini Marketing & Communications  ...
44 years of history                        1973                        Sogeti, Gemini                        Computer Syst...
We like to collaborate                                     Capgemini Marketing & Communications                    Buildin...
Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise, Tom Barton, 31 January 2012                    ...
One team, working together                            Technology                             Agnostic                     ...
We are social animals                                           Picture copyright: Disney Pixar 1998                      ...
Does anyone know where I might find…?                                           Capgemini Marketing & Communications      ...
In house, there are multiple, discrete locations                                                  Capgemini Marketing & Co...
Capgemini intranets                                   Capgemini Marketing & Communications                  Building the N...
Things labelled differently                                       Capgemini Marketing & Communications                    ...
I’d rather speak to a person                                        Capgemini Marketing & Communications                  ...
In the real world…                                      Capgemini Marketing & Communications                     Building ...
My 114,999 colleagues are not all in my office                                                 Capgemini Marketing & Commu...
Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise, Tom Barton, 31 January 2012                    ...
Yammer launched on 10 Sept 2008… Three people from Capgemini join                                       Capgemini Marketin...
More detail in a story I told earlier...                                               Capgemini Marketing & Communication...
July 2011:               27,000 usersWe upgrade to the premium version of Yammer                                          ...
What’s the story today?§ Capgemini has one of the largest Yammer   networks • more than 35,000 users • more than 30% enga...
So, what does Yammer give us?                                     Capgemini Marketing & Communications                    ...
The platform is clear and structured Name and picture                                                                     ...
Available on my mobileWeb"              Desktop App"      SharePoint"                       Twitte                        ...
How we’re using YammerRiemer	  K,	  Diederich	  S,	  Richter	  A,	  Scifleet	  S	  :	  Tweet	  Talking	  –	  Exploring	  Th...
Requests for information generate quick responses                                 Building the New Connected Enterprise, T...
… and round the clock                  Building the New Connected Enterprise, Tom Barton, 31 January 2012                 ...
Opportunities to share successes                        Building the New Connected Enterprise, Tom Barton, 31 January 2012...
Discussions about future trends                        Building the New Connected Enterprise, Tom Barton, 31 January 2012 ...
Links to news, particularly industry news                             Building the New Connected Enterprise, Tom Barton, 3...
Seek suggestions and ideas                     Building the New Connected Enterprise, Tom Barton, 31 January 2012         ...
What does it all mean for us?§  We are more connected and everyone can tell their story§  Relationships are more easily ...
From an end user“I have been working for Capgemini for 32 years, but I  can honestly say that the last years have done mor...
More information•  Tom Barton   tom.barton@capgemini.com   twitter.com/tomsmiled   slideshare.net/capgemini               ...
www.capgemini.com	  The	  informaPon	  contained	  in	  this	  presentaPon	  is	  proprietary.	  ©2011	  Capgemini.	  All	...
Michael Fauscette"                    Tom Barton"Group Vice President, Software   Head of UK Communications at  Business S...
Q & A"""    Please use the questions module on the                   lower left"
Thank you"""
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Building the New Connected Enterprise

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Slides from Yammer's webinar, Building the New Connected Enterprise. Guest speakers: Michael Fauscette of IDC and Tom Barton of Capgemini.

Published in: Business, Technology

Building the New Connected Enterprise

  1. 1. Building the New Connected Enterprise
January 31, 2012"
  2. 2. #yamconnect" "Samantha Loveland" Michael Fauscette" Tom Barton"Vice President, Worldwide Group Vice President, Software Head of UK Communications atCustomer Engagement at Yammer" Business Solutions at IDC" Capgemini"
  3. 3. A Knowledge Sharing CultureMichael Fauscette,Group Vice President, Software Business Solutions © IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  4. 4. © IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  5. 5. “Traditional” Business • Hierarchical Structure • Top Down Management • Knowledge is Power • Command and Control© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  6. 6. 2012: Business has changed! • Hyper-Connected • Global • Hyper-Competitive • Innovation driven • Decentralized • Mobile© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  7. 7. Behavior has Changed•  Customers & employees are congregating online•  Turning to trusted sources for advice & help•  Shift of influence & relevance•  “BYO” attitudes © IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  8. 8. The intersection of major technology shifts… Mobile EnterpriseThe Social Web Real-Time Cloud Computing Big Data © IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  9. 9. Social Business Employees empowered Transparent to contribute Customer engaged in Interdependent ongoing relationship ecosystem of partners Service “when, where, how” Power shared & distributed the customer chooses Customer defined Distributed problem solving products/services Leadership coaches not Anticipated customer needs controls© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  10. 10. Barriers § Built to “control” § Communication models 1 way § Incenting the wrong behavior How can you § Social activities not integrated expect to talk to § Focus is on the individual your customer when you cant § Internal competition talk to each other?© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  11. 11. Why? Q: Why do you conduct social media/networking initiatives for business purposes? (Select all that apply) Enterprise Social Software Acquire knowledge/ask questions Communicate with colleagues Share knowledge/contribute ideas Create awareness about company product or service Listen and monitor conversations/activities Communicate with customers Gather feedback on company product or service Communicate with partners/suppliers Manage projects Make decisions Increase productivity Generate ideas for products and services from community Increase role and influence in market Increase competitive differentiationRespond to customer/partner service inquiries and questions Conduct employee training Generate revenue through direct sales 0% 10% 20% 30% 40% 50% 60% Enterprise Social Software© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   N=339; IDC Social Business Survey, May 2011 2-12 11
  12. 12. Social Business: Focus on the Internal• Find an expert in a timely manner• Find the right info at the right time• Knowledge sharing culture – eliminatesilos• Increase innovation Knowledge Sharing is Power © IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12
  13. 13. Knowledge Sharing Culture• More Transparency and Agility• Higher Productivity and Satisfaction• Accelerated Innovation• Increased Efficiency• Better Visibility• Less Duplication and More Reuse© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12 13
  14. 14. Adoption Challenges Q: What are the key challenges associated with implementing/using social software? Enterprise Social Software Getting people to participate Finding the time to use another communication/collaboration tool Justifying the investment to upper management Measuring the impact of social software on business goals Having people monitor what I do It has been subject to security threats/attacks Allowing comments and feedback to be posted openly It is not integrated with other internal applications/systems that I useThere is no official company policy to set boundaries and guide behavior It does not have the functionality that I require IT tries to block / monitor social software use None of the Above 0% 10% 20% 30% 40% 50% 60% Enterprise Social Software © IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   N=339; IDC Social Business Survey, May 2011 2-12 14
  15. 15. Social Business - Adoption• Executive Sponsorship and Visible Use• Champions and Power Users• Change Incentives – Cross-Silo Collaboration & Knowledge Sharing• Hands-On at Launch• Specific Use Cases• Company Wide Important Announcements• Tie to Existing Systems / Embed• Feedback and Listen© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12 15
  16. 16. Free IDC Social Business Research Downloads available at: http://www.idc.com/research/ socialbusiness.jsp© IDC Visit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   2-12 16
  17. 17. Contact Michael Fauscette mfauscette@idc.com Twitter: @mfauscette Blog: www.mfauscette.com Social Business Community: http://idc-insights-community.com/SocBiz© 2011 IDCVisit  us  at  IDC.com  and  follow  us  on  Twi5er:  @IDC   © IDC 2-12
  18. 18. Building the New Connected Enterprise –Capgemini case studyTom BartonLondon UK, 31 January 2012
  19. 19. I work for... Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 19
  20. 20. A global presence in 40 countries (As of June 30, 2011) Central &North America UK & Ireland France Benelux Nordic Countries Eastern Europe 8,925 8,688 20,203 10,452 4,279 8,396 Canada United States All over Europe United People’s Republic Morocco Arab Emirates of China Mexico Taiwan India Vietnam Guatemala Oman Philippines Singapore Group workforce Brazil 114,2748 Working offshore Chile 42,592 Australia ArgentinaLatin America Morocco Iberia Italy India Asia Pacific 8,703 367 4,752 1,762 34,565 3,182 Capgemini Marketing & Communications Group Headquarters Paris, France Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 20
  21. 21. A wide range of solutions and services §  Digital Transformation §  Supply Chain Management Capgemini §  Strategy and Transformation §  Technology Transformation Consulting §  Marketing , Sales & Service §  Finance & Employee Transformation §  Application Consulting §  Mobile Technology §  Application Development & Maintenance §  Open Source / SaaS (AD&M) §  Software & Quality Management Application §  Application Development & Integration / Testing Services Customer Software Development (CSD) §  Enterprise Resource Planning (ERP) §  Application Outsourcing §  Co-Sourcing/Multi-Sourcing §  Application Lifecycle Services §  Business Intelligence §  IT Transformation: Strategy & Architecture §  Portals §  IT/IS advisory, design & transformation services (ITS) §  Remote Infrastructure Management §  IT governance services & implementation §  Data Center and InfrastructureInfrastructure §  Data Center Optimization and Virtualization Services Services §  Cloud computing – IaaS, Google Apps, Office365, SAPaaS §  Network & Security Services. §  §  End-to-end full-lifecycle Enterprise Services Management Workplace Services & Virtualization §  Storage and data management §  Finance and Accounting §  Research & Advisory Services Business §  Procurement §  §  Human Resources Process Supply Chain Management §  Industry specific services for bankingOutsourcing §  Customer Operations Management & insurance §  Management Assurance Services §  Application Management §  High-Tech Engineering Sogeti §  Infrastructure Management §  Testing Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 21
  22. 22. But we have to be wary of our potential Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 22
  23. 23. 44 years of history 1973 Sogeti, Gemini Computer Systems and1962 CAP merged as Cap 1996CAP founded in Gemini Sogeti. The Group reorganized itsFrance shareholding and 1975 management structure and First Annual 2004 adopts a new name and a Name and logo changed Report published. 1991 new logo: Cap Gemini.1967 Creation of Gemini 2000 to Capgemini coincidingSoGETI founded 1978 Consulting resulting Acquisition and merger with with global ad campaign from the merger of five Opening of a flagship office to position “Theby Serge Kampf in Cap Gemini Inc. in Singapore, marking the Ernst & Young ConsultingGrenoble, France established in management consulting to form Cap Gemini Ernst & Collaborative Business first steps into Asia. ExperienceTM.”on October 1. Washington DC. firms. Young.1960s 1970s 1980s 1990s 2000s1968 1985 1993 1998 2002 2007Gemini Computer Cap Gemini Sogeti First transformation Cap Gemini is included •  Sogeti name revived in some Capgemini acquiresSystems Inc. based in listed on the "Second program of the Group’s on the CAC 40 listing countries and expanded to others Kanbay and Indigo,New York. Market" of the Paris organization, sales on the Bourse. for Local Professional Services. expanding its offshore Stock Exchange. approach, methods and •  The second major transformation capabilities in India. culture, called “Genesis.” of the Group’s move to a simpler 1989 1999 model built around Consulting, 2008 Opening of the Cap Gemini is voted Technology and Outsourcing and Capgemini acquires Vizuri Group University in "European Local Professional services. (UK), BAS (The Netherlands) France (Béhoust). Company of the •  The Board of Directors name and Empire (Czech Republic). Year" by the Paul Hermelin CEO. European Press 2009 and over 50 acquisitions Federation. •  Opening of a new international training and Consulting Services becomes a global entity: Capgemini Consulting. conference center in France at Les Fontaines. 2010 Acquisition of CPM Braxis in Brazil. Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 23
  24. 24. We like to collaborate Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 24
  25. 25. Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 25
  26. 26. One team, working together Technology Agnostic From Truly Strategy to Multicultural ExecutionAdvanced Innovation Global for Economic Delivery Value Model Size, Speed End-to-End and Offerings Complexity Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 26
  27. 27. We are social animals Picture copyright: Disney Pixar 1998 Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 27
  28. 28. Does anyone know where I might find…? Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 28
  29. 29. In house, there are multiple, discrete locations Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 29
  30. 30. Capgemini intranets Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 30
  31. 31. Things labelled differently Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 31
  32. 32. I’d rather speak to a person Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 32
  33. 33. In the real world… Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 33
  34. 34. My 114,999 colleagues are not all in my office Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 34
  35. 35. Capgemini Marketing & CommunicationsBuilding the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 35
  36. 36. Yammer launched on 10 Sept 2008… Three people from Capgemini join Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 36
  37. 37. More detail in a story I told earlier... Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 37
  38. 38. July 2011: 27,000 usersWe upgrade to the premium version of Yammer Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 38
  39. 39. What’s the story today?§ Capgemini has one of the largest Yammer networks • more than 35,000 users • more than 30% engaged users • 1,100 active groups • 1,500 messages a day Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 39
  40. 40. So, what does Yammer give us? Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 40
  41. 41. The platform is clear and structured Name and picture Settings News isdivided into My Feed andCompany FeedGroups joined People following me People I‘m Features following Suggestions for groups View of feed can be filtered Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 41
  42. 42. Available on my mobileWeb" Desktop App" SharePoint" Twitte r"iPhone" Blackberry" Android" SMS" iPad" Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 42
  43. 43. How we’re using YammerRiemer  K,  Diederich  S,  Richter  A,  Scifleet  S  :  Tweet  Talking  –  Exploring  The  Nature  Of   Microblogging  At  Capgemini  Yammer’,  BIS  Working  Paper Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 43
  44. 44. Requests for information generate quick responses Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 44
  45. 45. … and round the clock Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 45
  46. 46. Opportunities to share successes Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 46
  47. 47. Discussions about future trends Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 47
  48. 48. Links to news, particularly industry news Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 48
  49. 49. Seek suggestions and ideas Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 49
  50. 50. What does it all mean for us?§  We are more connected and everyone can tell their story§  Relationships are more easily established, and rank is stripped away§  We benefit from better, more relevant information, and collaboration works Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 50
  51. 51. From an end user“I have been working for Capgemini for 32 years, but I can honestly say that the last years have done more for me in company-binding than the years before. [Yammer] has made me part of a global organisation that was never before possible. And I have spent my time in global teams before.” Capgemini Marketing & Communications Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 51
  52. 52. More information•  Tom Barton tom.barton@capgemini.com twitter.com/tomsmiled slideshare.net/capgemini | Sector, Alliance, Offering Building the New Connected Enterprise, Tom Barton, 31 January 2012 © 2012 Capgemini. All rights reserved. 52
  53. 53. www.capgemini.com  The  informaPon  contained  in  this  presentaPon  is  proprietary.  ©2011  Capgemini.  All  rights  reserved  
  54. 54. Michael Fauscette" Tom Barton"Group Vice President, Software Head of UK Communications at Business Solutions at IDC" Capgemini"
  55. 55. Q & A""" Please use the questions module on the lower left"
  56. 56. Thank you"""

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