Talking Performance Support with Charles Jennings and Xyleme

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Talking Performance Support with Charles Jennings and Xyleme

  1. 1. Mobile Performance Support
  2. 2. End 2011 World Population: 7 billion 5.9 billion* mobile subscriptions Global penetration: 87% Developing World: 79%Photograph: © Charles Jennings * Data from International Telecommunications Union (ITU) 2012 2 2
  3. 3. Children in the US are more likely toown a mobile phone than a book (85% of children own a phone while only 73% own books at home*) 3 * Data: Sybase, September 2010
  4. 4. Performance Support
  5. 5. Learning at the moment of need Performance Support Access to knowledge at the point of need provides the real competitive advantage Memorization Familiarization On-Demand Concept Context Task Purely conceptual What is the process? How do I do this?Training Performance Support WORKPLACE LEARNING
  6. 6. „Pull‟ Learning
  7. 7. from PUSH to PULL
  8. 8. from STOCKS to FLOWS “We are moving from STOCKS of Knowledge to FLOWS of knowledge”John Seely Brown(former Chief Scientist, Xerox PARC)
  9. 9. Rethinking Learning
  10. 10. Most Learning Happens beneath the waterline 10% formal courses Process above waterline Management informal observation projects 90% Supportbelow waterline Guidance mistakes rich conversations successes & informal failures coaching
  11. 11. The 70:20:10 framework
  12. 12. The 70:20:10 framework 70% 20% 10% LEARN & DEVELOPLEARN & DEVELOP LEARN & DEVELOP THROUGH THROUGH THROUGH STRUCTURED EXPERIENCE OTHERS COURSES & PROGRAMS 90% = EXPERIENTIAL & SOCIAL LEARNING & DEVELOPMENT
  13. 13. Learning atthe Speed of Business
  14. 14. Learning at the SPEED of Business“there is an inherent inertia in traditional learning approaches”
  15. 15. Charles Jennings Duntroon Associates email: charles@duntroon.com Web: www.duntroon.com Twitter: @charlesjennings Blog: charles-jennings.blogspot.com (or from www.duntroon.com) Internet Time Alliance www.internettimealliance.comAll content © copyright Duntroon Associates or licensed for Duntroon use except where stated. Not to be distributed in electronic format without prior permission. No content to be copied without prior permission

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