Xuber's Head of Product Strategy, John Racher, presents at #TINtech2013

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What can commercial insurers learn from the personal insurance industry?

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Xuber's Head of Product Strategy, John Racher, presents at #TINtech2013

  1. 1. How commercial insurers can benefit frominnovations in personal insuranceXuber Keynote Presentation13 June 2013
  2. 2. XuberJohn RacherHead of Product Strategy@JR_Xuber2
  3. 3. @JR_Xuber@xubersocial3
  4. 4. @JR_Xuber@xubersocial4
  5. 5. Digital will look different in five years andunrecognisable in ten45615648 36 33 24 21050100150200250300350400450500Radio TV Internet iPod iPhone Facebook iPadMonths for user count to reach 50 millionAccording to Market Analysts Celent the next wave of technology adoption will bemonths and not years.Donald Light, Celent Director of Americas Property & Casualty practice at ACORD LOMA Conference 20135
  6. 6. What we want now…To contact you anywhere, anytime, on any device……and for you to know who we are when we do6
  7. 7. Personal Lines market first to adopt…• Simple internet quoting• Online comparison websites• Online self service policy & claims• Customer centric interactions• Collaboration• Mobile access to your data• Telematics• Data analytics & big data• Fraud detection• Social media sales & marketing• ResolutionSimples7
  8. 8. @JR_Xuber@xubersocial8
  9. 9. @JR_Xuber@xubersocial9
  10. 10. Big Data - but what’s the BIG deal?10
  11. 11. Telematics – won’t drive you crazy11
  12. 12. @JR_Xuber@xubersocial12
  13. 13. Telematics – wider than private motor?13• Telematics is a general termthat refers to any devicewhich “mergestelecommunications andinformatics” – Personal MotorGPS based “Black Box”• Obvious adoption in theCommercial space would beFleet motor• Equally possible Marinevessel tracking, collisionavoidance, Cargo theftprevention13
  14. 14. Collaboration: time to get together14
  15. 15. @JR_Xuber@xubersocial15
  16. 16. Collaboration – can we work together?• Personal lines policies can bemanaged online including claimreporting and status Customersinteract with the Carrier at everystage• Commercial carriers are starting toadopt this with collaborationbetween Carrier, loss adjusters,assessors and lawyers.• Underwriter is often involved withclaims process. Need for seamlesscross team collaboration to improvecustomer experience16
  17. 17. Go the extra mileThink resolution notjust compensation17
  18. 18. @JR_Xuber@xubersocial18
  19. 19. Think resolution not just compensation• Personal lines claims serviceprovides assistance to claimant– locksmiths, carpenters,replacement car or nearestrepair garage• Commercial lines could offerdisaster recovery services,industry expert contacts andaccess to medical professionals19
  20. 20. @JR_Xuber@xubersocial20
  21. 21. @xubersocialxuber.com

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