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Add ons for jira service desk

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Add ons for jira service desk

  1. 1. Add-ons for JIRA Service Desk RUI RODRIGUES• ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB
  2. 2. Canned Responses for JIRA • Reuse Comments • Easily find and apply templates to any comment in your JIRA • Designed specifically for fast-paced environments like help-desk or call-centres
  3. 3. Service Pack for JIRA Service Desk • Execute actions with screens from Customer Portal • Dynamic Forms in Customer Portal • Multilanguage support for non static text
  4. 4. JIRA Automation Plugin • Automate event actions • Automate JQL Actions • Multiple action Support
  5. 5. Xporter for JIRA • Export issues to: • PDF, DOCX, ODT, SVG or RTF documents • … using Microsoft Word Templates • Single/Multiple Issue export
  6. 6. Hipchat for JIRA • HipChat Integration • Notify your Support Team when: • An Ticket is created • Updated • Resolved • etc…
  7. 7. Thank you! RUI RODRIGUES • ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB

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