The Ideal IP-PBX for Small Business & Multi-site Implementations.
Xorcom Business Phone Systems – IP PBX (Private Branch Exchange) for Small Business.
While small business IT budget is limited, in today’s work environment it is possible to get customized and modern voice communications in a fraction of the cost of the same capabilities only 10-15 years ago. As a small business owner, it is good to know the capabilities of modern day business phone systems, which extend far beyond the classic key-systems of the past. Knowing that it is possible to make more out of every interaction with the customer, and making sure the employees are able to provide the best service with the least waste of time.
Is My Business a Call Center?
While most businesses do not consider themselves call centers, it is becoming more and more popular for small business to set up their phone system with call center capabilities to ensure maximum effectiveness of employees and minimum waiting time for customers. Features like smart queue management, priority VIP customers, dynamic agents, reporting tools, smart multi-layer IVR (auto-attendant) and many more features that used to cost a lot are available today for very affordable pricing.
Therefore, many small businesses with even two or three people that are answering the phone for service or sales now set up this as a small call center with professional management of call flow and proper statistics and real-time monitoring that provides the business owner with visibility, so that she can take the right decisions based on data.
Cloud PBX, Virtual Phone System, Classic PBX
Today’s phone systems are more software than hardware, which allows more flexibility on how they are implemented. You can choose whether you want to run the PBX as a software-only virtual machine on a general purpose in-house, set it up in the cloud with a reliable provider, or have an integrated appliance in-house.
Download free CompletePBX demo system with up to 3 extensions.