This document provides an overview of the objectives and content covered in Week 2 of the MGF1010: Introduction to Management course. It includes discussions of managers and their roles, the factors reshaping management jobs, and activities analyzing case studies about McDonald's management structure and an intergroup tower building competition. The document outlines learning objectives, last week's content, guidance for upcoming tutorials, and instructions for group activities analyzing academic papers and cases studies about management topics.
2. Objectives
â˘Revisit the nature of an organisation and why managers
are important to organisations
â˘Classify managers and non-managerial employees
â˘Define management, efficiency and effectiveness
â˘Describe what a manager does (i.e. functions, roles and
skills)
â˘Discuss whether the managerâs job is universal
â˘Outline the factors that are reshaping and redefining the
managerâs job
3. Last week
ďź Assignments & Assessments
ďź Concepts & Theories in the lecture
Any Qs?
Next week onwards you must attend the tutorial you are
officially enrolled in via allocate unless youâve received
explicit permission from Lakmal (you should have an e-mail
stating the same if that is the case) to attend an alternative
tutorial.
4. 4
Block 1: Guided Reading Activity
ď§ Bolin, M., & Härenstam, A. (2008). An empirical study of
bureaucratic and post-bureaucratic characteristics in 90
workplaces. Economic and Industrial Democracy, 29(4), 541-564.
In groups of 3-4, discuss and develop answers for:
1. Title, Abstract and Introduction
2. Literature Review
3. Methodology
4. Results/Findings
5. Discussion
6. Conclusion/directions for future research and reflection and
critique
5. 5
ď§ Managing McDonaldâs Australia (pp. 34-36)
In groups of 3-4, develop & justify your answers for:
1. Whatâs the purpose of McDonaldâs? How is the organisation structured? What role do
employees play in assisting McDonaldâs achieve its stated purpose?
2. What role(s) are performed by the CEO of McDonaldâs Australia? Do these differ from
the roles performed by the first assistant manager at a McDonaldâs restaurant?
3. What function(s) should the CEO undertake in managing the Australian operations of
McDonaldâs? Do these differ from the functions undertaken by the first assistant
manager at a McDonaldâs restaurant?
4. In what ways would the technical, human and conceptual skills of the CEO of
McDonaldâs Australia influence how she aims to maintain an environment that
encourages innovation, customer service and sustainability?
5. How would the increasing emphasis placed on customer satisfaction, innovation and
sustainability as well as the widespread use of social media influence the
expectations and requirements placed on the CEO of McDonaldâs Australia? Do these
differ for a first assistant manager at a McDonaldâs restaurant?
6. Is Catriona Noble still the CEO of McDonaldâs Australia? Has she progressed to a
higher role within the McDonaldâs empire?
Block 2: Illustrative case study
6. 6
ď§ Building a Tower: an intergroup competition (15 minutes)
Work as a group of 4-5 people to âbuildâ the BEST tower
Criteria: height, aesthetic appeal, and sturdiness
Block 3A: Class Activity
Image downloaded from
http://www.wallcoo.net/human/building_model/html/wallpaper28.html
7. 7
ď§ Where the processes of POLC achieved?
ď§ Did you enjoy working with people?
ď§ How did you feel as a member of the group?
ď§ Did you think this task was easier knowing what the goal was as you
started?
ď§ Did a group leader surface early in the building process?
ď§ Was there motivation to build the
bestâ tower in the group?
ď§ Do you think everyone should be given a chance to participate?
ď§ Does everyone have to participate? Why or why not?
ď§ Were any of Mintzbergâs managerial roles and/or Katzâs managerial skills
evident through the exercise? Why or why not?
Block 3B: Discussion
8. 8
ď§ Short Answer Question (5 marks each)
1. List and briefly explain four ways in which a managerâs job is
changing in the 21st century.
2. List and briefly explain the four functions of management.
Block 4: Exam preparation
9. 9
ď§ Work in pairs, swap & grade each otherâs work using the marking
template below:
1. List and briefly explain four ways in which a managerâs job is changing in the
21st century.
Significant changes both within and beyond the organisation have had a measurable impact on management. The fact is
that how managers manage is changing and management is becoming an increasingly complex and demanding activity.
The factors which have an impact on changing managerâs job include:
⢠Changing technology
â Virtual workplaces, empowered employees
⢠Increased threats to security
â Work-life balance, discrimination concerns
⢠Increased emphasis on organisational and managerial ethics
â Increased accountability, corporate governance
⢠Increased competitiveness
â Customer service, innovation, globalization, efficiency/productivity
⢠Increased environmental concerns
â Recycling, sustainability, carbon emissions, reduced consumption of energy and other resources
Marking template for Q1
Identifying the aspects Briefly explaining 4 ways in which a
managerâs job is changing
Overall quality
0.125 per aspect 1 mark per aspect 0.5 mark
10. 10
2. List and briefly explain the four functions of management.
Planning involves defining goals, establishing strategies for achieving those goals and
developing plans to integrate and coordinate activities;
Organising involves arranging and structuring work to accomplish the organisationâs
goals.
Leading involves working with and through people to accomplish organisational goals.
Controlling involves monitoring, comparing and correcting work performance.
As managers perform the management functions, their work activities are done in an
ongoing and continuous manner as a process.
Marking template for Q2
Identifying the functions Briefly explaining 4 functions Overall quality
0.125 per function 1 mark for explanation of each function 0.5 mark
11. 11
1. Complete MCQ for week 3;
2. Complete the weekly self-reflection for topic 1: Managers,
management and organisations;
3. Read the McDonaldâs case available on Moodle under the Week 3
tab.
ď§ Enjoy the rest of the week!
Assignment reminder for NEXT WEEK