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Optimism in the Healthcare Workplace Revealed


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Xerox surveyed over 5,000 people regarding their optimism in the workplace, including over 800 healthcare workers. See the results and learn why optimism is so “healthy.”

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Optimism in the Healthcare Workplace Revealed

  1. 1. presented by: Return On Optimism Survey Findings: Healthcare
  2. 2. What is Return On Optimism? The belief that you can: Overcome big challenges Be confident about your outlook and opportunities Know that what you do makes a difference This results in determination, innovation and BUSINESS SUCCESS! 2
  3. 3. In 2014, Xerox launched an online survey at • Over 5,900 participants took part • 10 questions covering work environment, communications, empowerment and more • Optimism scores span industries—Healthcare, Higher Education, Enterprise/Business and Government—and internal departments Assessing the Return On Optimism lousy meh ok aces Xerox® Managed Print Services (MPS) knows that optimism fuels innovation and business success. We’re so keen on the positive effect of optimism to an organization’s bottom line, we set out to study it. 3
  4. 4. Healthcare 14% Government 11% Higher Ed 9%Business/ Enterprise 57% Other 9% Respondent Data Comparison 5,941 total responders to ROO survey 818 Healthcare responders 4
  5. 5. Optimism Score: Healthcare Healthcare was among the most optimistic of all industries surveyed • IT was the most optimistic department (despite being the least optimistic overall across all industries) • Purchasing was the least optimistic department B- Optimism Grade 82 ROO Score 84 IT 83 Admin 83 Donor Relations 83 Marketing Comms 82 Shared Services 75 Finance/Accounting 69 Purchasing 81 Other 5
  6. 6. Key Optimism Issues Biggest barriers to innovation and creativity: Workspace and Environment Technology and Communications 6
  7. 7. Workspace and Environment ROO Survey Findings: Uninspiring work environments can hinder innovation and growth. • Healthcare orgs need to encourage process improvements that lead to real-time learning and visioneering. • Failing fast at low cost is a necessary by-product of innovative progress. —Harvard Business School (HBS) and Harvard Medical School (HMS) Forum on Healthcare Innovation1 Xerox MPS • Reveals trends and fixes bottlenecks so that processes are streamlined and optimized • Improvements help to free up time so employees can be more creative and innovate 1: 5 Imperatives Addressing Healthcare’s Innovation Challenge, Harvard Business School and Harvard Medical School. 2012.
  8. 8. Technology and Communications 2: The Socio-Economic Impact of Mobile Health, The Boston Consulting Group and Telenor Group. May, 2013. content/uploads/2012/05/BCG-Telenor-Mobile-Health-Report-May-20121.pdf ROO Survey Findings: Poor communications combined with behind-the-times technology can hold back Healthcare workers from being more effective in their job. • Increasingly, doctors will use mobile devices as digital assistants to help improve work efficiency. • Mobile access to medical reference materials, training content, professional journals will provide information wherever and whenever needed. • Apps for patient monitoring, imaging, and bedside care are helping to transform work. —The Boston Consulting Group and Telenor Group2 Xerox MPS • Streamlines approach to document management and collaboration • Frees up valuable IT resources to focus on strategic initiatives Xerox Digital Alternatives Tool • Read, save, share and annotate documents within a single application • Automatic synchronization across PCs and iPad tablets, provides secure, up-to-date access to information 8
  9. 9. Return on Optimism Healthcare Survey Answers 9
  10. 10. What percentage of your work would you describe as meaningful? of people working in Healthcare feel that the majority of their work is meaningful and that they’re making a big difference through their work.70% 10
  11. 11. How would you describe the work/life balance at your hospital? of people working in Healthcare feel that their work/life balance is ok.61% 11
  12. 12. of people working in Healthcare feel that their clarity of work is clear enough.51% How would you rate the clarity of your hospital’s mission? Obscure and ambiguous. Foggy at best. Clear enough. Crystal clear. 12
  13. 13. How would you describe your workspace? of people working in Healthcare feel that their workspace is presentable, though not necessarily inspiring.60% 13
  14. 14. How would you describe the communication in your workplace? of people working in Healthcare feel that the communications are often spotty and in need of improvement.28% The lines are down Spotty signal Decent reception Full bars 14
  15. 15. How would you rate your organization’s commitment to community outreach? of people working in Healthcare feel that their organization’s commitment to community outreach is more than promising.39% 15
  16. 16. How effectively do you feel your hospital serves its patients? of people working in Healthcare feel that while they get the job done, it isn’t always in the most effective way.53% We’re falling short We muddle through We get the job done We’re firing on all cylinders 16
  17. 17. How confident are you in the technology you use on a daily basis? of people working in Healthcare feel that their organization is playing catch-up with the technology they use for their job.59% 17
  18. 18. How would you describe your opportunities for professional development? of people working in Healthcare feel that opportunities for professional development are encouraging.54% Non-existent Discouraging Encouraging Positively rosy 18
  19. 19. How would you rate your hospital’s reputation in pioneering advances? of people working in Healthcare feel that while they are respectable in their field, they are not world-renowned.58% 19
  20. 20. Want to fuel employee optimism within your hospital? See how Managed Print Services can change the way you work: presented by: 20 ©2015 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries. BR15136