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Offering - IT Service Management

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Xenesys offre servizi di monitoraggio IT e di assistenza multilingua 24/7 su applicativi e hardware per garantire la continuità nell'operatività dell'azienda: una sala costantemente presidiata e una rete di tecnici sul territorio assicura una risoluzione tempestiva di qualsiasi disservizio.

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Offering - IT Service Management

  1. 1. IT Service Management offering
  2. 2. L’area IT Service Management, attraverso l’attività delle sue persone, assicura la regolare operatività delle aziende clienti.
  3. 3. Come siamo strutturati tecnici service desk tecnici assistenza on-site tecnici sistemisti tecnici presidio tecnici certificati Apple tecnici Contact Center operatori gestione magazzini Competence center
  4. 4. I competence center Service Desk Manutenzione hardware e software On-site e custom support Staging e Roll-out Monitoring
  5. 5. I numeri Nel 2012 abbiamo offerto servizi per 11 milioni di euro.
  6. 6. Service desk Punto unico di contatto per la risoluzione delle problematiche IT 24 ore su 24, 365 giorni l’anno, multilingua, Con personale tecnico competente e costi sotto controllo 85% delle chiamate accolto entro 20 secondi <3% di chiamate abbandonate Permettiamo agli utenti delle aziende di concentrarsi sul proprio lavoro, senza perdere tempo nel gestire problematiche IT 80% dei ticket risolti in autonomia
  7. 7. Support CUSTOM SUPPORT Figure professionali dedicate in azienda ON-SITE SUPPORT Team di presidio specialistico in azienda con SLA garantiti Eliminiamo del tutto il rischio di interruzione dei processi di business grazie alla presenza di tecnici in sede
  8. 8. Staging e Roll-out Magazzino e laboratorio di configurazione e testing hardware & software multibrand Prendiamo in carico il rinnovo tecnologico delle postazioni di lavoro, l’organizzazione delle aperture di nuove sedi e punti vendita
  9. 9. Monitoring Applicazioni Server applicativi Sistemi operativi Infrastrutture virtuali Infrastrutture fisiche Infrastrutture di networking Infrastrutture cloud (private, hybrid, public) Qualsiasi sistema supporti SNMP Garantiamo il pieno controllo sul parco IT (infrastruttura e applicativi), intercettando le anomalie ancora prima che venga percepito il disservizio
  10. 10. Maintenance Assicuriamo la funzionalità costante di tutti gli apparati IT in azienda Manutenzione ordinaria e straordinaria degli apparati Ripristino della funzionalità degli apparati in tempi brevissimi e con SLA dedicati
  11. 11. Ogni anno gestiamo
  12. 12. Nel settore retail 2.500 negozi monomarca, multimarca, franchising 75.000 postazioni di lavoro [+device] in 5 continenti 220.000 chiamate 150.000 ticket per supporto o assistenza tecnica
  13. 13. Negli altri settori economici 3.800 apparati di networking 75.000 postazioni di lavoro con contratti di assistenza 150.000 ticket di assistenza remota 86.000 ticket per richieste di assistenza tecnica hardware e software
  14. 14. DISCLAIMER COPYRIGHT XENESYS S.R.L. Le informazioni contenute in questo documento sono di proprietà di Xenesys S.r.l.. Questo documento è redatto a scopo puramente informativo e non costituisce alcun elemento contrattuale con Xenesys S.r.l.. Esso contiene solo strategie, sviluppi e funzionalità delle soluzioni commercializzate da Xenesys S.r.l.. Xenesys S.r.l. non fornisce alcuna garanzia implicita o esplicita di alcun tipo. Tutti i marchi appartengono ai rispettivi proprietari. Nessuna parte di questa pubblicazione può essere riprodotta o trasmessa in qualsiasi forma o per qualsiasi scopo senza la preventiva autorizzazione di Xenesys S.r.l.. XENESYS 2013 TUTTI I DIRITTI RISERVATI

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