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MeetXO Communications<br />XO Communications is one of the nation’s largest communications service providers focused exclu...
Agenda<br /><ul><li>Company Highlights
Financial Highlights
Industry Recognition
Our Customers
The XO Difference
The XO Network
XO Services Portfolio
XO Customer Ecosystem
Our Solutions
XO Customer Experience
Why Businesses Choose XO</li></li></ul><li>About XO<br />We are the nation’s premier communications services provider focu...
XO Financials<br />IP and Data Services1 Revenue<br />(millions)<br />Adjusted EBITDA<br />(millions)<br />Revenue<br />(m...
XO 2010 Financials<br />Revenue<br />(millions)<br />IP and Data Services1 Revenue<br />(millions)<br />Adjusted EBITDA<br...
Industry Recognition<br />Internet Telephony<br />PRODUCT OF THE YEAR AWARD<br />XO Enterprise SIP recognized as 2009 Prod...
XO: The Leading Nationwide VoIP/SIP Trunking Services Provider<br />Frost & Sullivan has ranked XO as the leading nationwi...
A Trusted Provider to BusinessesAcross Major Vertical Markets<br />FINANCIAL SERVICES<br />PROFESSIONAL SERVICES<br />RETA...
The XO Difference<br /><ul><li>The Right Network Capabilities and Reach</li></ul>Unique combination of nationwide/metro fi...
NATIONWIDE<br />The Right Network for Your Business<br />LOCAL<br />GLOBAL<br />
Nationwide Network Coverage<br />The XO nationwide network is designed to deliver maximum coverage, performance and scalab...
19,000 inter-city route miles</li></ul>High-Capacity IP and Transport Networks<br /><ul><li>Multi-terabit nationwide trans...
Tier 1 IP network with terabit routing core</li></ul>Extensive Access Options<br /><ul><li>Fiber networks
Ethernet over copper
Broadband wireless</li></li></ul><li>Extensive Metro Network Coverage<br />Metro fiber networks in 40 major metropolitan m...
3,000 on-net buildings
950 ILEC collocations
6,000 SONET ADMs
2,500 SONET rings
50+ colocation facilities</li></li></ul><li>Unique Broadband Wireless Capabilities<br />Broadband Wireless coverage in 80 ...
Supports Dedicated Internet Access, Ethernet and Private Line at speeds from 10 – 800 Mbps
Ideally suited for business continuity/redundancy, campus and metro networks or locations without fiber network access</li...
CONNECT<br />COMMUNICATE<br />Solutions Built Around Your Business<br />MANAGE<br />PROTECT<br />OPTIMIZE<br />
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Meet XO Communications - 2011

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XO Communications is one of the nation’s largest communications service providers focused exclusively on businesses, government, domestic and international telecommunications carriers, cable companies, content providers and mobile wireless companies.

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Meet XO Communications - 2011

  1. 1. MeetXO Communications<br />XO Communications is one of the nation’s largest communications service providers focused exclusively on businesses, government, domestic and international telecommunications carriers, cable companies, content providers and mobile wireless companies.<br />
  2. 2. Agenda<br /><ul><li>Company Highlights
  3. 3. Financial Highlights
  4. 4. Industry Recognition
  5. 5. Our Customers
  6. 6. The XO Difference
  7. 7. The XO Network
  8. 8. XO Services Portfolio
  9. 9. XO Customer Ecosystem
  10. 10. Our Solutions
  11. 11. XO Customer Experience
  12. 12. Why Businesses Choose XO</li></li></ul><li>About XO<br />We are the nation’s premier communications services provider focusedexclusively on businesses, government and enterprises, delivering industry-leadingIP and networking solutions with exceptionalcustomer service<br />Established: 1996<br />HQ: Herndon, VA<br />2010 Revenue: $1.53 Billion<br />Employees: 4,000<br />Business Units<br />XO Business Services<br />XO Carrier Services<br />Customers: 90,000<br />50% of Fortune 500, including Abercrombie & Fitch, eBay, Morgan Stanley, United States Postal Service<br />Network:<br />19,000-mile Tier 1 nationwide network connecting more than 85 markets<br />High-performance IP and transport networks<br />Services:<br />Broad portfolio of IP communications, managed network and hosted IT services<br />
  13. 13. XO Financials<br />IP and Data Services1 Revenue<br />(millions)<br />Adjusted EBITDA<br />(millions)<br />Revenue<br />(millions)<br />2007<br />2008<br />2009<br />2010<br />2007<br />2008<br />2009<br />2010<br />2007<br />2008<br />2009<br />2010<br />XO has no senior long term debt obligations<br />VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services<br />
  14. 14. XO 2010 Financials<br />Revenue<br />(millions)<br />IP and Data Services1 Revenue<br />(millions)<br />Adjusted EBITDA<br />(millions)<br />Q1<br />2010<br />Q2<br />2010<br />Q3<br />2010<br />Q4<br />2010<br />Q1<br />2010<br />Q2<br />2010<br />Q3<br />2010<br />Q4<br />2010<br />Q1<br />2010<br />Q2<br />2010<br />Q3<br />2010<br />Q4<br />2010<br />Adjusted EBITDA Increase of 93% 1<br />Revenue Growth of 6% 1<br />Broadband Services Revenue Growth of 13% 1<br />XO is outpacing the industry in IP and data services revenue growth<br />VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services<br />Q1 2010 vs. Q4 2010<br />
  15. 15. Industry Recognition<br />Internet Telephony<br />PRODUCT OF THE YEAR AWARD<br />XO Enterprise SIP recognized as 2009 Product of the Year by Internet Telephony magazine<br />CIO Magazine<br />CIO 100 Award Honoree<br />Recognized as having one of the top 100 IT departments in 2009<br />Internet Telephony<br />PRODUCT OF THE YEAR AWARD<br />XO SIP recognized as 2008 Product of the Year by Internet Telephony magazine<br />CIO Magazine<br />CIO 100 Award Honoree<br />Recognized as having one of the top 100 IT departments in 2010<br />2008<br />2009<br />2010<br />Frost & Sullivan<br />BEST EMERGING COMPANY<br />Awarded for MPLS IP-VPN strengths and expansion of U.S. Ethernet coverage<br />Frost & Sullivan<br />VOIP & SIP LEADERSHIP AWARD<br />Named leading North American VoIP access & SIP trunking services provider with 22.2% of the market<br />NGN Magazine<br />PRODUCT OF THE YEAR AWARD<br />XO Enterprise SIP receives 2010 NGN Leadership Award from NGN magazine<br />InformationWeek<br />RANKED #14 OUT OF 500<br />Highest ranked telecom company, awarded for multi-tiered workforce mobility initiative<br />InformationWeek<br />RANKED #27 OUT OF 500<br />Highest ranked telecom company, awarded for IP services transformation<br />Telephony Innovation<br />Most Innovative FMC Service<br />XO Anywhere received 2008 Telephony Innovation Award for most innovative fixed mobile convergence service<br />
  16. 16. XO: The Leading Nationwide VoIP/SIP Trunking Services Provider<br />Frost & Sullivan has ranked XO as the leading nationwide VoIP & SIP services provider<br />XO leads all nationwide providers in terms of growth, innovation, leadership, market share, strategy, technology and vision<br />XO leads all nationwide providers with the largest number of VoIP/SIP end users: 1 million+<br />Sources: Frost & Sullivan, “North American VoIP Access and SIP Trunking Services Markets”, April 2010<br /> Frost & Sullivan, “2010 North American Competitive Strategy Leadership Award for VoIP Access & SIP Trunking Services”, August 2010<br />
  17. 17. A Trusted Provider to BusinessesAcross Major Vertical Markets<br />FINANCIAL SERVICES<br />PROFESSIONAL SERVICES<br />RETAIL<br />GOVERNMENT / EDUCATION<br />TECHNOLOGY<br />HEALTHCARE<br />MEDIA / ENTERTAINMENT<br />
  18. 18. The XO Difference<br /><ul><li>The Right Network Capabilities and Reach</li></ul>Unique combination of nationwide/metro fiber networks and broadband wireless capabilities to deliver innovative services to your locations wherever they are<br /><ul><li>The Right Solutions for Your Business</li></ul>Broad portfolio of next-generation IP communications, managed network and hosted IT solutions built around your business that can support your entire lifecycle of needs<br /><ul><li>Focus on Exceptional Customer Service</li></ul>We’re specialists in services for businesses and are focused on delivering exceptional customer service<br />
  19. 19. NATIONWIDE<br />The Right Network for Your Business<br />LOCAL<br />GLOBAL<br />
  20. 20. Nationwide Network Coverage<br />The XO nationwide network is designed to deliver maximum coverage, performance and scalability<br />Nationwide Network Coverage<br /><ul><li>85+ cities
  21. 21. 19,000 inter-city route miles</li></ul>High-Capacity IP and Transport Networks<br /><ul><li>Multi-terabit nationwide transport network
  22. 22. Tier 1 IP network with terabit routing core</li></ul>Extensive Access Options<br /><ul><li>Fiber networks
  23. 23. Ethernet over copper
  24. 24. Broadband wireless</li></li></ul><li>Extensive Metro Network Coverage<br />Metro fiber networks in 40 major metropolitan markets<br />Extensive Metro Networks & Significant Local Reach<br /><ul><li>1 million metro fiber miles
  25. 25. 3,000 on-net buildings
  26. 26. 950 ILEC collocations
  27. 27. 6,000 SONET ADMs
  28. 28. 2,500 SONET rings
  29. 29. 50+ colocation facilities</li></li></ul><li>Unique Broadband Wireless Capabilities<br />Broadband Wireless coverage in 80 metropolitan markets<br />Expanded Network Coverage with Broadband Wireless<br /><ul><li>28 GHz-31 GHz (LMDS) broadband wireless spectrum
  30. 30. Supports Dedicated Internet Access, Ethernet and Private Line at speeds from 10 – 800 Mbps
  31. 31. Ideally suited for business continuity/redundancy, campus and metro networks or locations without fiber network access</li></li></ul><li>Global Reach<br />Global service delivery to more than 40 countries on five continents<br />
  32. 32. CONNECT<br />COMMUNICATE<br />Solutions Built Around Your Business<br />MANAGE<br />PROTECT<br />OPTIMIZE<br />
  33. 33. XO Services Portfolio<br />A complete portfolio of IP communications and managed network services<br />
  34. 34. Solutions Built Around You.<br />… and solutions to support your mission-critical business applications<br />Ensure the integrity, performance and security of your company’s mission-critical applications, information and network with managed security, private data networking and business continuity solutions<br />Seamlessly connect all of your locations regardless of size or location with a broad range of cost effective and scalable high performance data and IP networking services.<br />Improve communications between offices, customers and partners with next generation IP voice and unified communications solutions that help your business operate more efficiently and increase productivity.<br />Simplify and get better control with managed solutions and professional services that allow you to dedicate more resources on your core business.<br />Increase your business performance with managed network and applications performance solutions that accelerate the speed of your mission critical applications and networks.<br />CONNECT<br />COMMUNICATE<br />MANAGE<br />PROTECT<br />OPTIMIZE<br />
  35. 35. Business Center<br />Online Account Management<br />XO Customer Ecosystem<br />Installation<br />Local XO Technicians Nationwide<br />Customer Care<br />24x7 Professionals<br />World-Class<br />People & Support<br />Enabling Your Business Applications<br />Connect<br />DIA | Ethernet | MPLS IP-VPN | IP Flex with VPN | Colocation | Private Line | Wavelength | Broadband Wireless<br />Communicate<br />IP Flex | IP Flex with VPN | XO SIP | XO Enterprise SIP | XO Enterprise Cloud Communications | XO Anywhere | Contact Center | Local Voice| Long Distance | Audio & Web Conferencing<br />Manage<br />MPLS IP-VPN | IP Flex with VPN | iPBX | Hosted IT Services | Cloud Backup | Professional Services<br />Protect<br />Business Continuity | Managed Security | Cloud Security | Cloud Backup<br />Optimize<br />Applications Performance Management | Hosted IT Services | Professional Services | Lifecycle Services<br />Solutions Built<br />Around Your<br />Business Needs<br />Solutions Engineering<br />Solutions Analysis, Design and Implementation | Professional Services<br />Innovative<br />Solutions Design<br />XO IP Network<br />Terabit Routing Core | 28 Billion VoIP minutes Annually<br />World-Class Network<br />Infrastructure<br />XO Transport Network<br />19,000 Route Miles | Multi-Terabit Capacity Coast-to-Coast<br />Fiber<br />1 million metro fiber miles, 3,000 on-net buildings<br />Copper<br />950 ILEC collocations<br />Ethernet<br />Ethernet access to 5M+ business locations<br />Wireless<br />Spectrum covering 95% of top markets<br />Unparalleled Network<br />Access Options<br />
  36. 36. CONNECT<br />Seamlessly connect all of your locations regardless of size or location with a broad range of cost effective and scalable high performance data and IP networking services.<br />Click to learn more about…<br />Dedicated Internet Access<br />MPLS IP-VPN<br />IP Flex with VPN<br />Ethernet<br />Private Line<br />Wavelength<br />Colocation / Data Center<br />Broadband Wireless<br />
  37. 37. COMMUNICATE<br />Improve communications between offices, customers and partners with next generation IP voice communications solutions that help your business operate more efficiently and increase productivity.<br />Click to learn more about…<br />IP Flex<br />SIP Trunking<br />Enterprise SIP<br />Enterprise Cloud Communications<br />iPBX<br />XO Anywhere<br />Contact Center & Interactive Voice<br />XO Connect<br />Conferencing<br />Local & Long Distance<br />
  38. 38. MANAGE<br />Simplify and get better control with managed and professional services that allow you to dedicate more resources on your core business.<br />Click to learn more about…<br />MPLS IP-VPN<br />iPBX<br />Professional Services<br />Hosted IT Services<br />Cloud Backup<br />
  39. 39. PROTECT<br />Ensure the integrity, performance and security of your company’s mission critical applications, information and network with secure, private data networking, hosted IT and business continuity solutions.<br />Click to learn more about…<br />Business Continuity Solutions<br />Cloud & Managed Security<br />MPLS IP-VPN<br />Collocation / Data Center<br />Cloud Backup<br />
  40. 40. OPTIMIZE<br />Increase your business performance with hosted IT and managed network solutions that accelerate the speed of your mission critical applications and networks.<br />Click to learn more about…<br />MPLS IP-VPN<br />XO Ethernet VPLS<br />Applications Performance Management<br />Lifecycle Services<br />Professional Services<br />Hosted IT Services<br />
  41. 41. ACCOUNT TEAM<br />SOLUTION DESIGN<br />An Unrelenting Focus on Delivering Exceptional Customer Service<br />INSTALLATION<br />CUSTOMER CARE<br />ONLINE TOOLS<br />
  42. 42. XO Customer Experience<br />A superior experience through a higher level of attention and support than what most other service providers offer<br /><ul><li>Consistent customer experience
  43. 43. Designated points of contact
  44. 44. Smooth implementation for every XO service
  45. 45. 24x7 Customer Care representatives
  46. 46. Web-based customer resources and tools for managing your account and services</li></li></ul><li>XO Customer Experience<br />Dedicated Account Management Throughout Your Entire Lifecycle<br />Account Executive<br />Your dedicated account representative responsible for new services<br />Solutions<br />Engineer<br />Responsible for the design of your overall XO solution<br />CI Team<br />Serves as your POC during installation & coordinates activation of your services<br />Customer Care<br />Your 24x7 resource for billing and service issues<br />ARM<br />Your dedicated Account Relationship Manager for overall account management<br />
  47. 47. XO Solutions Engineering<br />Innovative Solutions Design Through Our World-Class Solutions Engineering Organization<br />Each XO solutions engineer averages more than 17 years of experience<br />All of our sales engineers have at least one Cisco certification with multiple CCIE certifications<br />Provide an accurate and responsive analysis of your business needs<br />Develop an XO solution that is functional, scalable, future-proofed, and cost-effective<br />Ensure what is designed can be implemented and supported flawlessly to ensure our customers a perfect experience<br />
  48. 48. XO Customer Care & Support<br />Unrivalled Customer Care & Support<br /><ul><li>270 Customer Care representatives located in six cities across the country managing more than 200,000 customer contacts every month
  49. 49. 80% of incoming calls are answered in 20 seconds or less
  50. 50. Highly-trained Network Operations Center engineers, technicians and personnel providing proactive network management, maintenance monitoring and notification</li></ul>XO Care Center - Dallas, TX<br />XO Care Center - Nashville, TN<br />XO Care Center - Lone Tree, CO<br />XO Care Center - Sandy, UT<br />XO Care Center - Saginaw, MI<br />XO NRC – Lone Tree, CO<br />XO NOC - St. Louis, MO<br />XO Care Center - Wyomissing, PA<br />
  51. 51. XO Business Center<br />Online Tools to Manage Your Account Anytime, Anywhere Through the XO Business Center<br />
  52. 52. XO Differentiators<br /><ul><li>The Right Network – XO has the network reach to support you wherever you are, with the flexibility, performance and scalability your business requires
  53. 53. Solutions Built Around Your Business – XO offers a broad range of IP communications and networking services and solutions built around the needs of your business
  54. 54. The Best Customer Experience – XO is focused on your business, with dedicated people, support and systems to ensure you have constant access and control over your services</li></li></ul><li>Why Customers Choose XO<br /><ul><li>High-performance network with extensive nationwide reach and dense metro coverage, and a broad portfolio of IP communications and managed network services
  55. 55. The need for a superior customer experience and a higher level of service than what they are getting from incumbent telecom providers
  56. 56. Uniquely positioned to support customer locations of all sizes
  57. 57. The expertise and flexibility to support customers in any stage of the technology lifecycle
  58. 58. A provider that can handle all or a portion of a customer’s business</li></li></ul><li>CONNECT<br />COMMUNICATE<br />MANAGE<br />PROTECT<br />OPTIMIZE<br />

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