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Copyright © 2013, XMPro Inc. www.xmpro.com
XMPro Intelligent Business Operations Ascendancy Model
Operational Intelligence...
Copyright © 2013, XMPro Inc. www.xmpro.com
Which 3 business improvement opportunities would benefit Most from anintelligen...
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XMPro Intelligent Business Operations Maturity Model

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The XMPro iBOS Intelligent Business Operations Maturity Model or Ascendancy Model is a 2 page A3 model that smart CIOs can use to show business how investment in process, analytics, integration and content can have dramatic impact on business operations.

It is a maturity model that describes current operational status and performance and show how 2-3 key business opportunities can be supported through IT investment to support Intelligent Business Operations.

It provides a rating scale for process (from simple workflow to complex case management), analytics (dashboards to predictive and prescription analytics), integration (simple on premise to sophisticated Industrial Internet, SCADA etc.) and content (basic file repositories to transformative unstructured content).

The combined effect is demonstrated on a simple maturity model that is easily demonstrated and explained to business and presents how IT investment will impact key business performance metrics.

Download a copy here http://xmpro.com/info/ibosmodel/

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XMPro Intelligent Business Operations Maturity Model

  1. 1. Copyright © 2013, XMPro Inc. www.xmpro.com XMPro Intelligent Business Operations Ascendancy Model Operational Intelligence Aware Controlled Adaptive Predictive Intelligent What happened? What is happening? What should happen? What will happen? How can we make it happen? No formal operations management processes are in place. People make decisions based on information in spreadsheets, reports and basic accounting applications. Some operational processes are mapped and managed as structured workflow. Some workflow in ERP & CRM. Dashboards provide improved data visualization. Unstructured processes that cannot be mapped in flows are managed as adaptive events. BI analytics provide insight into performance and actions are suggested to achieve KPIs. Process mining predicts process outcomes based on historical pattern analysis. Real time and predictive analytics provide Best Next Action suggestions for goal driven KPIs. Connected processes with real time big data use prescription analytics and models to optimize for conflicting goals. Processes “learn” from previous successes & failures. Intelligent Business Operations Dimensions - Scoring Table 1 2 3 4 5 Process Modeled Structured Responsive Supportive Adaptive Basic process models in documents, Visio etc. Process automation in workflow for control. Case-style unstructured processes with options. Dynamic, event-based hybrid processes. Process options adapt to optimize goals. Analytics Entity Descriptive Diagnostic Predictive Prescription Spreadsheet analytics of LOB application data. Simple dashboards present lag indicators. BI analyzes data at rest. Some Lead indicators. Predictive models on trusted data. Prescription analytics manage conflict goals. Integration Limited Internal External Extended Smart Simple database access integration. SOA framework extends internal data integration. External APIs, web services and databases. Mobile capture, B2B & A2A, SCADA, devices. NFC and dynamic federation on context. Content Ad hoc Structured Contextualized Distributed Transformative File uploads to file- based repository. ECM platform integrated with search, case view. Taxonomy defined with automated tagging. Unstructured content on ECM platform. Content dynamically aggregated for goals. XMPro iBOS Platform Features (Each phase includes features from previous phases) Process N/A Structured workflow processes designed without coding. Event-based, emergent, unstructured case style process work. Hybrids. Process options adjust dynamically to context, data and business rules. Adaptive processes suggest actions to optimize outcomes. Analytics N/A Dashboards embedded in processes for decision support. Process Goals and BI analytics for diagnostic decision support. Process mining pattern discovery and Best Next Action analytics. Embedded predictive/ prescription analytics for AI-like decision support. Integration N/A Internal application integration such as ERP and CRM. Real time integration to external data sources and web services, IOT. Smart integration - plant equipment (SCADA) and federated data. Hadoop-style integration framework to “look” for relevant data sources. Content N/A Process related content uploaded and stored with process. Case files integrated with ECM solutions like SharePoint etc. Unified Communications content with entity views of auto tagged content. Social with sentiment and analytical content for adaptive processes. XMPro iBOS IT Technology Forces Mobile The IBO mobility platform supports processes at all levels on all mobile devices based on a single model view. Dynamically updates processes on devices as continuous process improvement changes are made to the Intelligent Business Operations Platform. Cloud Intelligent Business Operations is global, 24/7, available to “Always-On” employees, customers and suppliers. Platform as a service (bpmPaas) provides a low cost but secure, operational platform in the public, private and hybrid cloud deployments. Big Data Integrate data from multiple streams to create new information for decision support, competitive advantage and dynamically optimize processes for better performance. Manage volume, variety and velocity based on requirements and maturity of business process. Social Social for Intelligent Business Operations clearly distinguishes between social networking and social collaboration. Collaboration is supported at the transactional level, providing context and unstructured information in a visible audit trail. Avoid breakout to email.
  2. 2. Copyright © 2013, XMPro Inc. www.xmpro.com Which 3 business improvement opportunities would benefit Most from anintelligentBusiness operations Platform to dramatically impact business performance? Business Opportunity Project/Opportunity name ___________________________________________ Describe what an ideal solution would look like ___________________________________________ ___________________________________________ What will the ROI be? ___________________________________________ Key KPIs? (eg. compliance/safety/revenue/users) ___________________________________________ Business Opportunity Project/Opportunity name ___________________________________________ Describe what an ideal solution would look like ___________________________________________ ___________________________________________ What will the ROI be? ___________________________________________ Key KPIs? (eg. compliance/safety/revenue/users) ___________________________________________ Business Opportunity Project/Opportunity name ___________________________________________ Describe what an ideal solution would look like ___________________________________________ ___________________________________________ What will the ROI be? ___________________________________________ Key KPIs? (eg. compliance/safety/revenue/users) ___________________________________________ Score 3 Current Business Opportunities “As-Is” and “Envisioned” and plot in different colors on the spider diagrams above. Score 1 2 3 4 5 Process Modeled Structured Responsive Supportive Adaptive Basic process models in documents, Visio etc. Process automation in workflow for control. Case-style process automation with options. Dynamic, event-based hybrid processes. Process options adapt to optimize goals. Analytics Entity Descriptive Diagnostic Predictive Prescription Spreadsheet analytics of LOB application data. Simple dashboards present lag indicators. BI analyzes data at rest. Some Lead indicators. Predictive models on trusted data. Prescription analytics manage conflict goals. Integration Limited Internal External Extended Smart Simple database access integration. SOA framework extends internal data integration. External APIs, web services and databases. Mobile capture, B2B & A2A, SCADA, devices. NFC and dynamic federation on context. Content Ad hoc Structured Contextualized Distributed Transformative File uploads to file-based repository. ECM platform integrated with search, case view. Taxonomy defined with automated tagging. Unstructured content on ECM platform. Content dynamically aggregated for goals. XMPro iBOS Priority Assessment Plot your 3 business opportunities on the priority map above as a bubble chart. The size of the bubble should depict the ROI value to organization. North America 10000 North Central Expressway, Suite 400, Dallas, TX 75231 P (+1) 214 890 4093 Asia Pacific 16/124 Walker Street North Sydney, 2060 P +61 (0) 2 8412 1000 UK & Europe 5/201 Great Portland St London, W1W5AB P +44 (0) 207 268 9810 South Africa A/17 Muswell Rd South Bryanston, Johannesburg P +27 (0) 11 540 0250

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