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Brand Embassy: A Next-level Customer Care - How to build an Agile Customer Service for Social Media Generation

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Vit Horky, CEO, Brand Embassy

A next-level customer care - How to build an agile customer service for the social media generation

In 2011, Vit co-founded Brand Embassy, a next-level customer service platform. Before Brand Embassy Vit, at the age of 17, founded Inspiro, a Prague-based digital creative agency. Vit has published several publications about Digital Marketing and has spoken at 30+ conferences in the last 3 years.

Published in: Social Media, Business, Education
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Brand Embassy: A Next-level Customer Care - How to build an Agile Customer Service for Social Media Generation

  1. 1. A Next-level Customer Care How to build an agile customer service for social media generation November 6, 2013 by Brand Embassy Ltd. Medius House, 1 Sheraton street, W1F 8BH, London, The United Kingdom Contact: Vit Horky, horky@brandembassy.com – www.brandembassy.com
  2. 2. We are Brand Embassy, an award-winning technology firm A sample of our clients: Featured in: Awarded by:
  3. 3. Disconnected Customer Service @Brand_embassy 2
  4. 4. The CHALLENGE of Social Customer Care % of departments involved in social media: Marketing 70% PR 69% Source: Eptica Multichannel Customer Experience Study, 2012, The Ragan NASDAQ/OMX Corporate Solutions Survey Customer service 19%
  5. 5. Intelligent Customer Care Platform @Brand_embassy 3
  6. 6. So, how can you start today?
  7. 7. Listen to every relevant conversation,...
  8. 8. You will know where...
  9. 9. ...how...
  10. 10. … and when people reach your company or discuss relevant topics.
  11. 11. Respond to all inquires in one platform,…
  12. 12. … identify your brand’s advocates...
  13. 13. … and improve efficiency of your teams.
  14. 14. See future @Brand_embassy 7
  15. 15. How can we help you? Vit Horky Find me on Linkedin horky@brandembassy.com (+44) 7951 558 769 www.brandmebassy.com

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