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Worldcom Confidence Index 2019 Italy Report

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The 2019 Worldcom Confidence Index is an invaluable benchmark for the confidence levels of business leaders. In our second annual Confidence Index, we commissioned Advanced Symbolics Inc. (ASI), a research company that uses artificial intelligence (AI), to create a fully representative understanding of what audiences are saying. We captured and analysed the online contributions, in nine languages, of 58,374 CEOs and CMOs globally. This enabled us to identify which topics are highest on the leadership agenda, and how confident or concerned leaders are about the topic.

Since we published our first Confidence Index, world events such as: the US/China trade war, Brexit, Amazon forest fires, the Hong Kong crisis, the increasing pace of global warming and the resurgence of diseases such as Measles, have continued to create a more uncertain world. Our second Confidence Index shows exactly how confident or concerned business leaders are about dealing with these challenges.
This year’s findings have uncovered a 21% decline in confidence globally since 2018.

In this second annual Italian Confidence Index, we captured and analysed the online contributions of 891 Italian business leaders. There are some interesting similarities and differences with the global results.

Download your 2019 Worldcom Confidence Index – www.worldcomgroup.com/confidence-index/2019

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Worldcom Confidence Index 2019 Italy Report

  1. 1. Summary and Comparisons with the Global Results The Worldcom Confidence Index 2019 Italy Report THIS DOCUMENT SHOULD BE READ AS A COMPANION DOCUMENT TO THE GLOBAL STUDY REPORT. IT DRAWS OUT DIFFERENCES TO THE GLOBAL RESULTS AND HIGHLIGHTS KEY TRENDS FROM THE ITALIAN PERSPECTIVE.
  2. 2. Index Part 1 Italian Confidence Index 2019 3 Italian topic engagement – 2019 5 Italian confidence levels drop 10 per cent since 2018 9 Influencers climb to #1 audience for leaders’attention and employees’share of attention almost doubles 10 Employee-related topics dominate leaders’agenda 11 Italy has the highest CI score for corporate image and brand reputation 18 The media matters but Italian leaders are very concerned about its impact 19 Italy has the highest score for satisfying customers 20 Italian leaders have the highest confidence scores for 4 out of the 18 topics 21 Millennials most confident generation 25 Female leaders less confident than male leaders 26 Italy has the third lowest CI score in Europe 27 Part 2 The anatomy of confidence and concern in Italy 22 Italian CEOs are eight per cent more confident than CMOs 23 CEOs more confident than CMOs for all of their top five topics 24
  3. 3. PART1 Italian Confidence Index 2019 -10%Italian confidence is down 10 per cent since 2018 +171%Influencers grow their share of attention and leap to #1 audience but leaders have zero confidence in reaching them +95%Employees grow their share by 95% but remain #3 audience
  4. 4. Italian confidence levels drop10 per cent since 2018 #1 Italy has the highest CI score for corporate image and brand reputation #4 The media matters but Italian leaders are very concerned about its impact #5 Italy has the highest score for satisfying customers #6 Italian leaders have the highest confidence scores for 4 out of the 18 topics #7 Influencers climb to #1 audience for leaders’attention and employees’share of attention almost doubles#2 Employee-related topics dominate leaders’agenda • Upskilling and reskilling the most discussed topic • Employee-related topics take five out of top six topics • The global CI score for employees is 75% higher than the Italian score #3 Italian Confidence 7 2019 THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 4
  5. 5. Italian topic engagement – 2019 In the 2019 report we have identified the topics with the highest levels of engagement across 891 leaders from Italy. We’ve focused on the top 18. Chart 1 shows which topics were discussed most by leaders across the region. The most frequently discussed topic was upskilling and reskilling with a 14.18 per cent share. CHART 1 0% 2% 4% 6% 8% 10% 12% 14% 16% Impact on business of the way political leaders communicate on social media Global warming and extreme weather events Global instability and the threat of war Family mentorship influences success Customer satisfaction Good leaders influence success Financial /economic influences on success Corporate image and brand reputation Data privacy and protection Competition influences success Attracting talent Cybercrime Employee engagement to improve productivity Employment benefits influence on success Retaining talent Economic migration Impact and role of media Upskilling and reskilling 14.18% 14.00% 9.45% 9.09% 8.00% 7.82% 6.91% 4.91% 4.00% 3.27% 3.27% 3.27% 2.91% 2.91% 2.73% 1.09% 1.09% 1.09% Italian Leaders’engagement level for topics THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 5
  6. 6. 0 5 10 15 20 25 30 35 Impact and role of media Global CI average Cybercrime Employee engagement to improve productivity Economic migration Impact on business of the way political leaders communicate on social media Data privacy and protection Global instability and the threat of war Global warming and extreme weather events Good leaders influence success Competition influences success Employment benefits influence on success Upskilling and reskilling Attracting talent Financial /economic influences on success Family mentorship influences success Corporate image and brand reputation Retaining talent Customer satisfaction 30.22 25.03 24.17 23.99 23.96 23.18 22.81 22.65 22.15 21.83 21.74 21.40 21.40 20.77 20.65 20.18 19.92 15.85 19.92 2019 Italian Confidence Index by topics CHART 2 Confidence by topic Each of these topics has a Confidence Index (CI) score which identifies the average level of confidence or concern in that topic across the entire sample of topics and demographics. Chart 2 ranks these topics by the level of confidence the leaders have in the topic. The scores below the Global CI average indicate levels of concern. Unlike their global counterparts, whose top confidence lies in data privacy and protection, Italian leaders are most confident in their ability to satisfy customers (#2 globally) with a score of 30.22. This is 28 per cent higher than the global value for this topic. The confidence about the impact and role of media is the only topic that scores below average, 16 per cent below the global value for this topic (which is also the most concerning topic globally). THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 6
  7. 7. Leaders’engagement level for audiences - Italy vs Global CHART 3 0% 5% 10% 15% 20% 25% 30% 35% Suppliers need the most attention Government and legislators need the most attention Shareholders need the most attention Employees need the most attention Customers need the most attention Influencers need the most attention 26.35% 23.35% 18.72% 13.59% 13.90% 4.09% 30.38% 24.46% 18.68% 12.77% 10.35% 3.36% ITALY GLOBAL Leaders Engagement Level for Audiences In addition to the 18 topics, we have identified the six audiences demanding the most attention from leaders. For each audience we have identified the level of leader engagement and provided a CI score. Chart 3 ranks the audiences, with influencers getting the most attention and suppliers the least. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 7
  8. 8. 0 5 10 15 20 25 Influencers need the most attention Customers need the most attention Employees need the most attention Shareholders need the most attention Global CI average Government and legislators need the most attention Suppliers need the most attention 19.21 18.34 19.88 17.75 19.71 17.91 22.86 22.03 19.92 17.44 10.16 6.25 0.00 ITALY GLOBAL 2019 Worldcom Confidence Index by audiences - Italy v Global CHART 4 Confidence or Concern by Audience Chart 4 ranks these audiences by the level of confidence or concern Italian leaders have in handling the audience. The scores below the Global CI average indicate levels of concern. Four of the audiences have a below global CI average score. Although influencers is the #1 audience, leaders are least confident/most concerned about this audience, with a CI score of 0. There are also very low CI scores for customers, shareholders and employees. Suppliers and government and legislators score above the global values for these audiences and are above average. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 8
  9. 9. Italian confidence levels drop 10 per cent since 2018 0 5 10 15 20 25 30 35 40 Mexico United States of America Brazil Portugal South Africa Russia Italy Global CI average France Canada Australia Germany China United Kingdom India Japan 20.35 20.21 20.21 20.21 20.21 20.21 20.21 20.06 19.92 19.71 19.38 19.36 19.26 19.00 17.56 14.44 11.67 25.89 22.44 19.11 23.61 25.31 21.94 35.94 CONFIDENCE 2018 CONFIDENCE 2019 CONFIDENCE 2018 CONFIDENCE 2019 Confidence Index by Country CHART 5 The CI score in Italy is slightly below the Global CI average score of 19.92. It has fallen 10 per cent since 2018. Italy has the seventh lowest score of all countries featured in the report. Among other European countries, three score above average – the UK and Germany (both with 20.21), and France (20.06) and three score below the global average score – Portugal with a score of 19.26, Russia with a score of 19.38 and Italy with a score of 19.72. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 9
  10. 10. CHART 6 Changes in attention to audiences -100% -50% 0% 50% 100% 150% 200% Suppliers need the most attention Government and legislators need the most attention Shareholders need the most attention Employees need the most attention Customers need the most attention Influencers need the most attention 30% 24% 19% 13% 10% 3% +171% -45% +95% -7% 0% -72% % CHANGE ITALY 2019 Influencers climb to #1 audience for leaders’attention and employees’share of attention almost doubles Influencers, an audience in decline last year, leapt to first place in 2019 – growing its share of attention by a massive 171 per cent. Customers slipped to #2 and saw their share of attention decline by 45 per cent. Employees are at #3 and nearly doubled the share of attention (up 95 per cent year over year). Although influencers are getting the most attention,theyhavethelowestaudienceCIscore at zero (see Chart #4). This shows that leaders are very concerned about communicating with this audience. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 10
  11. 11. Employee-related topics dominate leaders’agenda • Upskilling and reskilling the most discussed topic • Employee-related topics take five out of top six topics • The global CI score for employees is 75% higher than the Italian score CHART 7 Employee-related topics dominate leader discussionsTwo employee related topics are discussed more in Italy than they are globally – economic migration and employee engagement to improve productivity. Leadershavedevelopedathree-prongedstrategytoattract and retain the best talent: • Invest in upskilling and reskilling current employees – the #1 topic • Invest in employee benefits – the #5 topic • Invest in employee engagement – the #6 topic. 0% 2% 4% 6% 8% 10% 12% 14% 16% Corporate image and brand reputation Competition influences success Attracting talent Cybercrime Employee engagement to improve productivity Employment benefits influence on success Retaining talent Economic migration Impact and role of media Upskilling and reskilling 15.23% 10.47% 8.34% 11.06% 9.19% 6.48% 4.14% 5.14% 3.33% 3.61% 14.18% 14.00% 9.45% 9.09% 8.00% 7.82% 4.91% 4.00% 3.27% 6.91% ITALY GLOBAL ITALY GLOBAL This is a trend confirmed by Matt Manners, CEO of the Employee Engagement Awards: “In the last five years we have seen the area of employee engagement become more strategic, with much greater support from business leaders. The entries to our most recent North American awards clearly demonstrate the business value delivered by making employee engagement part of the DNA of a business.” THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 11
  12. 12. CHART 8 0 5 10 15 20 25 30 35 40 United Kingdom Canada Mexico France Australia United States of America Global CI Average India Germany Italy South Africa Russia China Portugal Brazil Japan 36.14 30.40 27.18 25.55 25.54 24.23 22.81 22.60 21.32 19.92 18.67 17.02 16.17 16.08 15.83 13.09 Upskilling and reskilling - CI by Country Italian leaders are moderately confident about their ability to upskill and reskill This topic has the seventh highest score in Italy – see Chart #2. At 22.81 it is above the global average. Japan’s leaders are 37 per cent more confident about their ability to upskill and reskill. LinkedIn’s report on workplace learning shows that upskilling and reskilling will be centre stage in the battle for talent. Italy mightwanttoinvestevenmoreinpeopletogainacompetitive advantage. Commenting on the findings, Dominic Atkinson, Founder of Stay Nimble said: “Workers and organisations need to adapt to the transformative changes happening to the nature of work. The concerns leaders show in this study need to translate into action and investment. In particular, thereneedstobesignificantfocusonadultskillswitheasily accessible opportunities to upskill and retrain throughout careers. At a time where we are seeing a record-low level of participation in learning by adults, leaders are in the best position to respond to these concerns and help build opportunity for all.” THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 12
  13. 13. Italian leaders very confident about the ability to retain talent CHART 9 0 5 10 15 20 25 30 35 40 United Kingdom United States of America Canada Mexico Australia South Africa Brazil Global CI Average India Portugal China Russia France Italy Germany Japan 29.76 26.72 25.03 24.93 23.68 23.39 23.23 21.54 19.92 19.64 17.62 17.02 15.90 15.02 14.98 14.75 Retaining talent - CI by CountryItalian leaders are very confident in their ability to retain talent. Not only is this the #2 topic on the Italian Confidence Index (see Chart #2) but Italy has the third highest score globally of 25.03. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 13
  14. 14. When it comes to getting employment benefits right Italian leaders are second most confident globally with a CI score of 22.65. Only France has a higher score. This topic appears at #8 in the Italian Confidence Index (see Chart #2). CHART 10 0 5 10 15 20 25 Mexico South Africa Portugal Brazil Russia United States of America India Global CI Average Japan China Australia Canada United Kingdom Germany Italy France 23.53 22.65 21.83 21.73 21.14 20.88 20.71 19.95 19.92 19.20 17.34 17.05 17.04 16.04 14.99 10.59 Employment benefits influence on success - CI by Country Italian leaders very confident about their ability to get employment benefits right THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 14
  15. 15. CHART 11 Economic migration - CI by Country 0 5 10 15 20 25 United States of America China United Kingdom Australia Global CI Average Brazil Italy Canada Germany France India South Africa Russia Portugal Japan 24.51 24.44 23.71 23.62 23.39 23.38 21.46 20.75 20.65 20.38 19.92 19.70 18.74 16.77 15.88 Italian leaders moderately confident about economic migration Economic migration has the third highest topic engagement for Italian leaders (Chart #1) but it has the fourth lowest CI score for topics – at 20.65 (Chart #2). This is higher than the global average and 23 per cent higher than the US – the lowest scoring country. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 15
  16. 16. CHART 12 Employee engagement to improve productivity - CI by Country Italian leaders mildly confident about ability to improve productivity by engaging employees 0 5 10 15 20 25 Mexico United States of America Brazil France India Portugal Global CI Average Canada Italy South Africa United Kingdom Russia Australia China Germany Japan 23.76 23.32 22.97 21.45 21.45 20.85 20.41 20.18 20.00 19.92 18.91 18.89 18.03 17.28 17.10 12.04 “Organisations are proving that focusing on the employee experience for each individual is having an incredibly beneficial impact.  Always on, continuous listening, consistent feedback and purpose-driven teams, are rapidly replacing traditional ways of working.”  Italian leaders have the eighth highest confidence score globally for improving productivity through employee engagement. At 20.18, the score is above the global CI average, and takes the third to last place on the Italy’s confidence league table (see Chart #2). This shows that Italian leaders are not yet feeling fully confident when it comes to embedding employee engagement in their business strategy. The benefits of doing so are now clear according to Ruth Dance, managing director of the Employee Engagement Alliance the membership organisation for engagement professionals around the world. She believes there is a fundamental shift taking place. THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 16
  17. 17. CHART 13 Attracting talent - CI by Country 0 5 10 15 20 25 Portugal South Africa Russia United States of America Brazil Global CI Average Canada India Australia France United Kingdom Germany China Italy Japan 23.41 23.18 23.09 23.06 21.20 20.84 20.71 20.54 20.37 19.92 16.93 16.42 16.42 16.28 14.38 Italian leaders are very confident about attracting talent. This topic has an above Global CI average score of 23.18 and places Italy at #2 out of all countries. Italian leaders second most confident about attracting talent THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 17
  18. 18. Italian leaders are most confident globally when it comes to corporate image and brand reputation at 24.17. This score is nearly 1.5 times bigger than the score of the lowest scoring country Mexico. This topic is #3 in the Italian Confidence Index (see Chart #2). CHART 14 Corporate image and brand reputation - CI by Country 0 5 10 15 20 25 Mexico Portugal Brazil Russia United States of America Japan Global CI Average Germany South Africa France China United Kingdom Canada India Australia Italy 24.17 23.57 22.91 22.77 22.47 22.18 22.16 20.33 20.10 19.92 19.64 18.69 17.46 16.06 15.06 9.84 Italy has the highest CI score for corporate image and brand reputation THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 18
  19. 19. The impact and role of the media was the #2 topic discussed among Italian leaders (see Chart #1). It’s a topic of significant concern, producing the lowest CI score of 15.85 on the Italian Confidence Index (see Chart #2). This places Italy in third to last place out of all countries, just ahead of Mexico and Brazil. The score for Portugal is almost double the Italian score. CHART 15 Impact and role of media - CI by Country 0 5 10 15 20 25 30 Brazil Mexico Italy Germany United Kingdom Global CI Average India Canada United States of America Australia South Africa Russia China France Japan Portugal 27.53 26.07 24.27 22.47 22.16 21.93 21.01 20.58 19.98 19.92 19.92 18.90 18.76 15.85 13.85 12.94 The media matters but Italian leaders are very concerned about its impact THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 19
  20. 20. CHART 16 Customer satisfaction - CI by Country 0 5 10 15 20 25 30 35 United States of America Global CI Average Russia United Kingdom France South Africa India Portugal Australia Brazil Germany Canada China Japan Italy 30.22 28.98 25.83 25.07 24.97 24.78 22.99 22.70 22.33 21.81 21.53 20.98 20.95 19.92 19.50 Italian leaders are most confident about satisfying customers. Italy has the highest score globally at 30.22 - 34 per cent higher than the global CI average. This topic is #1 on the Italian Confidence Index (see Chart #2). It is also 55 per cent higher than the score for the US. Italy has the highest score for satisfying customers THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 20
  21. 21. Italian leaders have the highest confidence scores globally for four topics: • Customer satisfaction • Family mentorship influences success • Corporate image and brand reputation • Financial /economic influences on success. CHART 17 Italian leaders have the highest confidence scores globally for four topics 0 5 10 15 20 25 30 35 Financial /economic influences on success Family mentorship influences success Corporate image and brand reputation Customer satisfaction 30.22 24.17 23.99 23.96 Italian leaders have the highest confidence scores for 4 out of the 18 topics THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 21
  22. 22. PART 2 The anatomy of confidence and concern in Italy +8%CEOs more confident than CMOs and male leaders more confident than female Italian leaders have third lowest confidence score in Europe +54%Millennials more confident than leaders aged 55 to 64
  23. 23. Italian CEOs are eight per cent more confident than CMOs Italian CEOs are eight per cent more confident than CMOs. Both CEO’s and CMO’s scores are slightly below the global CI average of 19.92 showing that they are moderately concerned. CHART 18 Confidence levels of CEOs and CMOs CEOs are more confident than CMOs in Italy 19.80 CI Score for CEOs 18.29 CI Score for CMOs THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 23
  24. 24. CEOs more confident than CMOs for all of their top five topics Italian CEOs and CMOs share only one topic and differ on four. CEOs are more confident than CMOs about all of their top five topics. CEOs are more confident than CMOs about attracting and retaining talent. CHART 19 Top 5 topics of confidence - CEOs vs CMOs 0 5 10 15 20 25 30 35 Cybercrime Competition influences success Corporate image and brand reputation Customer satisfaction Government and legislators need the most attention Financial /economic influences on success Family mentorship influences success Attracting talent Retaining talent Customer satisfaction 30.63 26.16 24.77 24.46 24.30 30.18 24.76 23.95 23.48 22.24 CEOCMO THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 24
  25. 25. Millennials most confident generation Only Millennials (19.99) have an above global average score. This is 54 per cent higher than leaders aged between 55 and 64 who are most concerned, with a score of just 12.95. CHART 20 0 5 10 15 20 25 >6555-6445-5435-4425-34<25 14.31 19.99 17.54 16.96 12.95 19.04 Confidence by Age THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 25
  26. 26. Female leaders less confident than male leaders Just as in the global report, Italian female leaders are marginally less confident than males. CHART 21 Confidence by Gender Males more confident than Females in Italy 19.76 CI Score for Males 18.68 CI Score for Females THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 26
  27. 27. Italy has the third lowest CI score in Europe Italian leaders are less confident than UK, German and French leaders. At 19.71, the Italian score is below the global average and slightly ahead of Russia and Portugal. CHART 22 Confidence Index by Country - Europe 0 5 10 15 20 25 30 PortugalRussiaItalyGlobal CI AverageFranceGermanyUnited Kingdom 21.94 22.44 20.21 19.11 23.61 20.06 25.31 19.7119.92 19.38 20.21 19.26 CONFIDENCE 2018 CONFIDENCE 2019 CONFIDENCE 2018 CONFIDENCE 2019 THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 27
  28. 28. Useful links If you would like more information on the topics raised in this Report, you may find the links below helpful. https://advancedsymbolics.com https://www.ee-awards.com/blog/ https://www.ee-awards.com/engagement-101/ https://ee-awards.com/content/ebooks/ebook-the-future-of-work-insights-from-global- engagement-101-influencers/ https://learning.linkedin.com/resources/workplace-learning-report-2018 https://the-eea.com/ https://en.wikipedia.org/wiki/Me_Too_movement https://www.bloomberg.com/news/articles/2019-09-13/nobody-benefits-from-a-u-s-china- trade-war-with-no-end-in-sight https://www.bloomberg.com/news/articles/2019-09-09/the-massive-cost-of-not-adapting- to-climate-change https://www.wired.com/story/ios-hacks-apple-response/ https://www.advancedsymbolics.com/wp-content/uploads/2019/06/CIC-Whitepaper.pdf https://www.zellis.com/blog/research-one-in-five-employees-has-quit-job-over-poor- payroll-experience/ https://www.leesmanindex.com/research/ http://worldcomgroup.com/scarf-framework https://brexitfacts.blog.gov.uk/2019/09/12/yellowhammer-factsheet/ https://worldcomgroup.com/resources/confidence-index https://worldcomgroup.com/resources/confidence-index-regional-country THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT 28
  29. 29. Group’s Board Chair - Roger Hurni Past Chair - Patrik Schober Americas Region Chair - Brad Fishman EMEA Region Chair - Andras Nagy Treasurer - Errol Chapman Marketing - Stefan Pollack Business Development - Crispin Manners Membership/Recruitment - Stephanie Paul Partner Engagement - Serge Beckers Knowledge Sharing/Practice Groups - Angélica Consiglio Asia Pacific At Large - Tom Van Blarcom Americas’ Board Chair - Brad Fishman Chair Elect - Monty Hagler Past Chair - Sean Rossall Treasurer - Leah Mussay US Recruitment - Scott Willyerd LATAM Recruitment - Luis Avellanedo Ulloa Partner Engagement - William Beutler Meetings - Deb Vilchis Professional Development - Jessica Phelan Partnerships - Cory Stewart At Large - Rhiannon Ruff Emea’s Board Chair - Todor Ianev Past Chair - Andras R. Nagy Treasurer - Hans Karperien Business Development - Crispin Manners Peer Review - Caroline Prince New Membership - Corinna Voss New Membership - Bjorn Mogensen Retention - Serge Beckers Young Consultants - Andras R. Nagy Marketing - Frederic Bolhorst Worldcom’s Board of Directors 29 THE WORLDCOM CONFIDENCE INDEX 2019 | ITALY REPORT
  30. 30. Contact us If you would like to inspire direct action from your stakeholders in a way that delivers immediate results and lasting outcomes – or discuss the contentofthisdocument,oritsrecommendations - please contact: Todd Lynch toddlynch@worldcomgroup.com Crispin Manners crispinmanners@worldcomgroup.com If you would like to receive helpful insights and other white papers and reports, just sign up by using this LINK For regular updates and insights, why not follow us on ©2019TheWORLDCOMGroup,Inc.

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