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Worldcom Confidence Index 2019 Australia Report

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The 2019 Worldcom Confidence Index is an invaluable benchmark for the confidence levels of business leaders. In our second annual Confidence Index, we commissioned Advanced Symbolics Inc. (ASI), a research company that uses artificial intelligence (AI), to create a fully representative understanding of what audiences are saying. We captured and analysed the online contributions, in nine languages, of 58,374 CEOs and CMOs globally. This enabled us to identify which topics are highest on the leadership agenda, and how confident or concerned leaders are about the topic.

Since we published our first Confidence Index, world events such as: the US/China trade war, Brexit, Amazon forest fires, the Hong Kong crisis, the increasing pace of global warming and the resurgence of diseases such as Measles, have continued to create a more uncertain world. Our second Confidence Index shows exactly how confident or concerned business leaders are about dealing with these challenges.
This year’s findings have uncovered a 21% decline in confidence globally since 2018.

This is the first time we have produced a Confidence Index report for Australia. We captured and analysed the online contributions of 1,576 business leaders. There are some interesting similarities and differences with the global results.

Download your 2019 Worldcom Confidence Index – www.worldcomgroup.com/confidence-index/2019

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Worldcom Confidence Index 2019 Australia Report

  1. 1. Summary and Comparisons with the Global Results The Worldcom Confidence Index 2019 Australia Report THIS DOCUMENT SHOULD BE READ AS A COMPANION DOCUMENT TO THE GLOBAL STUDY REPORT. IT DRAWS OUT DIFFERENCES TO THE GLOBAL RESULTSAND HIGHLIGHTS KEY TRENDS FROM THE AUSTRALIAN PERSPECTIVE.
  2. 2. Index Part 1 Part 2 Australian Confidence Index | 2019 3 Australian topic engagement – 2019 5 Australia has the joint second highest confidence score in 2019 9 Opinion formers become top audience for leader attention but leaders are concerned about reaching them 10 Employee-related topics dominate leaders’agenda 11 Australia has the second highest CI score for corporate image and brand reputation. Confidence in dealing with a crisis is also high 18 The media matters and Australian leaders are mildly confident about its impact 19 Australian leaders are very confident about dealing with cybercrime 20 Australian leaders confident about the way political leaders communicate on social media and how it impacts the business 21 Millennials most confident generation 25 Female leaders less confident than male leaders 26 The anatomy of confidence and concern in Australia 22 CEOs are more confident than CMOs 23 CEOs more confident than CMOs for all of their top five topics 24
  3. 3. PART1 Australian Confidence Index 2019 2nd Australia has the joint second highest confidence score in 2019 #1Opinion formers become top audience for leader attention but leaders are concerned about reaching them 6 8Employee-related topics take six out of top eight topics out of
  4. 4. Australia has the joint second highest confidence score in 2019 #1 Australia has the second highest CI score for corporate image and brand reputation. Confidence in dealing with a crisis is also high #4 The media matters and Australian leaders are mildly confident about its impact #5 Australian leaders are very confident about dealing with cybercrime #6 Australian leaders confident about the way political leaders communicate on social media and how it impacts the business #7 Opinion formers become top audience for leader attention but leaders are concerned about reaching them#2 Employee-related topics dominate leaders’agenda • Upskilling and reskilling the most discussed topic • Employee-related topics take six out of top eight topics • Employees are a concern and produce the second lowest CI score for audiences #3 Australian Confidence 7 2019 THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 4
  5. 5. Australian topic engagement – 2019 In the 2019 report we have identified the topics with the highest levels of engagement across 1,576 leaders from Australia. We’ve focused on the top 23. Chart 1 shows which topics were discussed most by leaders across the region. The most frequently discussed topic was upskilling and reskilling with a 15.90 per cent share. CHART 1 0% 2% 4% 6% 8% 10% 12% 14% 16% Government and legislative change Use of technology to collaborate and innovate Global trade agreements tariffs Impact on business of the way political leaders communicate on social media Sexual harassment and other bad behaviour Crisis management Global instability and the threat of war Data privacy and protection Global warming and extreme weather events Good leaders influence success Family mentorship influences success Corporate image and brand reputation Competition influences success Financial /economic influences on success Cybercrime Attracting talent Employee engagement to improve productivity Customer satisfaction Economic migration Employment benefits influence on success Impact and role of media Retaining talent Upskilling and reskilling 15.90% 12.21% 10.01% 9.28% 8.82% 6.26% 6.20% 5.34% 3.69% 3.63% 3.48% 2.99% 2.87% 2.69% 1.71% 1.68% 1.22% 0.40% 0.40% 0.37% 0.40% 0.24% 0.21% Australian Leaders’engagement level for topics THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 5
  6. 6. 0 5 10 15 20 25 Retaining talent Upskilling and reskilling Government and legislative change Global warming and extreme weather events Global trade agreements tariffs Sexual harassment and other bad behaviour Economic migration Global instability and the threat of war Global CI average Crisis management Attracting talent Impact on business of the way political leaders communicate on social media Employment benefits influence on success Impact and role of media Good leaders influence success Employee engagement to improve productivity Competition influences success Financial /economic influences on success Family mentorship influences success Use of technology to collaborate and innovate Customer satisfaction Data privacy and protection Corporate image and brand reputation Cybercrime 24.84 23.57 23.19 22.99 22.68 22.50 21.96 21.85 21.45 21.02 21.01 20.88 20.80 20.71 20.02 19.92 19.82 19.41 19.22 19.14 19.70 18.12 17.02 17.02 2019 Australian Confidence Index by topics CHART 2 Confidence by topic Each of these topics has a Confidence Index (CI) score which identifies the average level of confidence or concern in that topic across the entire sample of topics and demographics. Chart 2 ranks these topics by the level of confidence the leaders have in the topic. The scores below the Global CI average indicate levels of concern. Australian leaders are confident about 15 topics and concerned about 8. They are most confident about dealing with cybercrime (#7 globally) with a score of 24.84. This is 19 per cent higher than the global value for this topic. Eight topics score below the Global CI average. Australian leaders are most concerned about employee-related topics, such as retaining talent and upskilling and reskilling, more so than their global counterparts. THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 6
  7. 7. Leaders’engagement level for audiences - Australia v Global CHART 3 0% 5% 10% 15% 20% 25% 30% Suppliers need the most attention Shareholders need the most attention Government and legislators need the most attention Employees need the most attention Customers need the most attention Opinion formers need the most attention 26.35% 23.35% 18.72% 13.90% 13.59% 4.09% 24.93% 23.31% 19.04% 15.24% 13.01% 4.47% AUSTRALIA GLOBAL Leaders Engagement Level for Audiences In addition to the 23 topics, we have identified the six audiences demanding the most attention from leaders. For each audience we have identified the level of leader engagement and provided a CI score. Chart 3 ranks the audiences, with opinion formers (bloggers, the media, analysts and academics) getting the most attention and suppliers the least. THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 7
  8. 8. 2019 Worldcom Confidence Index by audiences - Australia v Global CHART 4 0 5 10 15 20 25 Government and legislators need the most attention Employees need the most attention Customers need the most attention Opinion formers need the most attention Global CI average Shareholders need the most attention Suppliers need the most attention 19.21 19.88 17.91 19.71 17.75 18.34 20.75 20.38 19.92 18.94 15.93 14.56 14.01 AUSTRALIA GLOBAL Confidence or Concern by Audience Chart 4 ranks these audiences by the level of confidence or concern Australian leaders have in handling the audience. The scores below the Global CI average indicate levels of concern. Four of the audiences have a below global CI average scores. Although opinion formers is the #1 audience, leaders are not very confident about this audience, with a CI score of 18.94. There are also very low CI scores for customers, employees and government and legislators. Suppliers and shareholders score above the global values for these audiences and are above average. THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 8
  9. 9. 0 5 10 15 20 25 30 35 40 Mexico United States of America Brazil Portugal South Africa Russia Italy Global CI average France Canada Australia Germany China United Kingdom India Japan 20.35 20.21 20.21 20.21 20.21 20.21 20.21 20.06 19.92 19.71 19.38 19.36 19.26 19.00 17.56 14.44 11.67 25.89 22.44 19.11 23.61 25.31 21.94 35.94 CONFIDENCE 2018 CONFIDENCE 2019 CONFIDENCE 2018 CONFIDENCE 2019 Confidence Index by Country CHART 5 Australia has the joint second highest confidence score in 2019 This is a first time we have measured the confidence level for Australia. The score of 20.21 places Australia in joint second place, along with India, UK, China, Germany and Canada. Japan had the highest score at 20.35. The Australian score is 40 per cent higher than the score for Mexico which has the lowest confidence score of 14.44. THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 9
  10. 10. Opinion formers become top audience for leader attention but leaders are concerned about reaching them 0% 5% 10% 15% 20% 25% Suppliers need the most attention Shareholders need the most attention Government and legislators need the most attention Employees need the most attention Customers need the most attention Opinion formers need the most attention 24.93% 23.31% 19.04% 15.24% 13.01% 4.47% Attention to audiences CHART 6 Opinion formers are in first place – with the attention of a quarter of leaders. Customers are in second place with 23.31 per cent and employees in third. While opinion formers are getting the most attention, leaders are concerned about their ability to reach them. Opinion formers have the fourth lowest audience CI score at 18.94. Leaders are also concerned about reaching the other two top audiences, customers and employees, both scoring less than the Global CI average (see Chart #4). THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 10
  11. 11. Employee-related topics dominate leaders’agenda • Upskilling and reskilling the most discussed topic • Employee-related topics take six out of top eight topics • Employees are a concern and produce the second lowest CI score for audiences CHART 7 Employee-related topics dominate leader discussions FiveemployeerelatedtopicsarediscussedmoreinAustralia than they are globally – upskilling and reskilling, retaining talent, employment benefits, economic migration and attracting talent. Leadershavedevelopedathree-prongedstrategytoattract and retain the best talent: • Invest in upskilling and reskilling current employees – the #1 topic • Invest in employee benefits – the #4 topic • Invest in employee engagement – the #7 topic. 0% 2% 4% 6% 8% 10% 12% 14% 16% Financial /economic influences on success Cybercrime Attracting talent Employee engagement to improve productivity Customer satisfaction Economic migration Employment benefits influence on success Impact and role of media Retaining talent Upskilling and reskilling 15.23% 11.06% 10.47% 9.19% 8.34% 6.17% 6.48% 5.14% 4.14% 3.91% 15.90% 12.21% 10.01% 9.28% 8.82% 6.26% 5.34% 3.69% 3.63% 6.20% AUSTRALIA GLOBAL AUSTRALIA GLOBAL This is a trend confirmed by Matt Manners, CEO of the Employee Engagement Awards: “In the last five years we have seen the area of employee engagement become more strategic, with much greater support from business leaders. The entries to our most recent North American awards clearly demonstrate the business value delivered by making employee engagement part of the DNA of a business.” THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 11
  12. 12. CHART 8 0 5 10 15 20 25 30 35 40 United Kingdom Canada Mexico France Australia United States of America Global CI Average India Germany Italy South Africa Russia China Portugal Brazil Japan 36.14 30.40 27.18 25.55 25.54 24.23 22.81 22.60 21.32 19.92 18.67 17.02 16.17 16.08 15.83 13.09 Upskilling and reskilling - CI by Country Australian leaders are concerned about their ability to upskill and reskill Although upskilling and reskilling gets the most attention from leaders, it is a topic of concern, with a below global CI average score of 17.02. This places Australia at #11 out of the 15 countries with detailed reports. This topic also has the lowest score (joint with retaining talent) on the Australian Confidence Index (see Chart #2). LinkedIn’s report on workplace learning shows that upskilling andreskillingwillbecentrestageinthebattlefortalent.Australia might want to invest more in people to keep up with this trend. Commenting on the findings, Dominic Atkinson, Founder of Stay Nimble said: “Workers and organisations need to adapt to the transformative changes happening to the nature of work. The concerns leaders show in this study need to translate into action and investment. In particular, thereneedstobesignificantfocusonadultskillswitheasily accessible opportunities to upskill and retrain throughout careers. At a time where we are seeing a record-low level of participation in learning by adults, leaders are in the best position to respond to these concerns and help build opportunity for all.” THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 12
  13. 13. Australian leaders are concerned about their ability to retain talent. The Australian CI score is below the global average and is the fifth lowest score of the 15 countries. This topic also has the lowest score (joint with upskilling and reskilling) on the Australian Confidence Index (see Chart #2). Japan’s score is 75 per cent higher than the score for Australia. CHART 9 0 5 10 15 20 25 30 United Kingdom United States of America Canada Mexico Australia South Africa Brazil Global CI Average India Portugal China Russia France Italy Germany Japan 29.76 26.72 25.03 24.93 23.68 23.39 23.23 21.54 19.92 19.64 17.62 17.02 15.90 15.02 14.98 14.75 Retaining talent - CI by Country Retaining talent is a cause for concern for Australian leaders THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 13
  14. 14. Australian leaders confident about their ability to get employment benefits right CHART 10 0 5 10 15 20 25 Mexico South Africa Portugal Brazil Russia United States of America India Global CI Average Japan China Australia Canada United Kingdom Germany Italy France 23.53 22.65 21.83 21.73 21.14 20.88 20.71 19.95 19.92 19.20 17.34 17.05 17.04 16.04 14.99 10.59 Employment benefits influence on success - CI by Country When it comes to getting employment benefits right Australian leaders are sixth most confident globally with a CI score of 20.88. This topic appears at #12 in the Australian Confidence Index (see Chart #2). THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 14
  15. 15. CHART 11 Employee engagement to improve productivity - CI by Country 0 5 10 15 20 25 Mexico United States of America Brazil France India Portugal Global CI Average Canada Italy South Africa United Kingdom Russia Australia China Germany Japan 23.76 23.32 22.97 21.45 21.45 20.85 20.41 20.18 20.00 19.92 18.91 18.89 18.03 17.28 17.10 12.04 “Organisations are proving that focusing on the employee experience for each individual is having an incredibly beneficial impact.  Always on, continuous listening, consistent feedback and purpose-driven teams, are rapidly replacing traditional ways of working.”  Australian leaders confident about using employee engagement to improve productivity Australian leaders have the fourth highest confidence score globally for improving productivity through employee engagement. At 21.45, the score is above the global CI average, and takes the ninth place on the Australian confidence league table (see Chart #2). This shows that Australian leaders are feeling confident when it comes to embedding employee engagement in their business strategy. The benefits of doing so are now clear according to Ruth Dance, managing director of the Employee Engagement Alliance the membership organisation for engagement professionals around the world. She believes there is a fundamental shift taking place. THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 15
  16. 16. Economic migration has the fifth highest topic engagement for Australian leaders (Chart #1) but it has the seventh lowest CI score for topics – at 19.70 (Chart #2). This is lower than the global average and shows this topic is a cause for concern for Australian leaders. CHART 12 Economic migration - CI by Country Economic migration is a cause for concern for leaders 0 5 10 15 20 25 United States of America China United Kingdom Australia Global CI Average Brazil Italy Canada Germany France India South Africa Russia Portugal Japan 24.51 24.44 23.71 23.62 23.39 23.38 21.46 20.75 20.65 20.38 19.92 19.70 18.74 16.77 15.88 THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 16
  17. 17. Australianleadersareconfidentaboutattracting talent.This topic has an above Global CI average score of 20.71 and places Australia at #7 out of all countries. CHART 13 0 5 10 15 20 25 Portugal South Africa Russia United States of America Brazil Global CI Average Canada India Australia France United Kingdom Germany China Italy Japan 23.41 23.18 23.09 23.06 21.20 20.84 20.71 20.54 20.37 19.92 16.93 16.42 16.42 16.28 14.38 Attracting talent - CI by Country Australian leaders confident about attracting talent THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 17
  18. 18. CHART 14 Corporate image and brand reputation - CI by Country 0 5 10 15 20 25 Mexico Portugal Brazil Russia United States of America Japan Global CI Average Germany South Africa France China United Kingdom Canada India Australia Italy 24.17 23.57 22.91 22.77 22.47 22.18 22.16 20.33 20.10 19.92 19.64 18.69 17.46 16.06 15.06 9.84 Australian leaders are the second most confident globally when it comes to corporate image and brand reputation at 23.57. This topic is #2 in the Australian Confidence Index (see Chart #2). Leaders are also confident when it comes to managing a crisis. With a score of 20.02 Australia is at #3 globally for this topic. Australia has the second highest CI score for corporate image and brand reputation. Confidence in dealing with a crisis is also high THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 18
  19. 19. The impact and role of the media was the #3 topic discussed among Australian leaders (see Chart #1). It’s a topic of mild confidence, producing the 11th CI score of 21.01 on the Australian Confidence Index (see Chart #2). This places Australia in seventh place out of all countries. CHART 15 Impact and role of media - CI by Country 0 5 10 15 20 25 30 Brazil Mexico Italy Germany United Kingdom Global CI Average India Canada United States of America Australia South Africa Russia China France Japan Portugal 27.53 26.07 24.27 22.47 22.16 21.93 21.01 20.58 19.98 19.92 19.92 18.90 18.76 15.85 13.85 12.94 The media matters and Australian leaders are mildly confident about its impact THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 19
  20. 20. Australia has the third highest score globally at 24.84 - 25 per cent higher than the global CI average. This topic is #1 on the Australian Confidence Index (see Chart #2). The topic of data privacy and protection also scores highly with 23.19 and places Australia at #5 globally. This topic is #3 on the Australian Confidence Index. CHART 16 Cybercrime - CI by Country 0 5 10 15 20 25 30 Brazil Mexico France Russia Portugal Global CI Average Italy United States of America South Africa Germany China Japan Canada Australia India United Kingdom 27.83 26.41 24.84 23.32 22.67 22.27 22.24 21.70 20.84 19.92 19.92 19.77 16.01 11.10 7.68 4.30 Australian leaders are very confident about dealing with cybercrime THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 20
  21. 21. CHART 17 The way political leaders communicate on social media and how it impacts the business - CI by Country 0 5 10 15 20 25 Brazil Russia Japan United States of America China Germany India Global CI Average Italy Australia Canada France United Kingdom 22.75 21.41 20.93 20.80 20.77 19.92 19.71 19.42 16.92 15.17 12.56 12.39 11.96 Australian leaders are fourth most confident globally about the way political leaders communicate on social media and how it impacts the business.The score of 20.80 is nearly twice the score of Brazil. Australian leaders confident about the way political leaders communicate on social media and how it impacts the business THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 21
  22. 22. PART 2 The anatomy of confidence and concern in Australia +5CEOs more confident than CMOs for all of their top five topics +3Employee-related topics feature three times on the CMOs top five confidence list +58%Millennials more confident than Gen Z
  23. 23. CEOs are more confident than CMOs CEOs have a slightly higher level of confidence than CMOs. The CMOs score is slightly below the Global CI average showing mild concern. CHART 18 Confidence levels of CEOs and CMOs CEOs are more confident than CMOs in Australia 20.21 CI Score for CEOs 19.72 CI Score for CMOs THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 23
  24. 24. CEOs more confident than CMOs for all of their top five topics Australian CEOs and CMOs share three topics and differ on two. CEOs are more confident than CMOs about all of their top five topics. CEOs are more confident than CMOs about upskilling and reskilling, employees and government needing attention. CMOsaremoreconfidentthanCEOsabout opinion formers and economic migration. CHART 19 Top 5 topics of confidence for CEOs and CMOs 0 5 10 15 20 25 30 35 Economic migration Government and legislators need the most attention Opinion formers need the most attention Upskilling and reskilling Employees need the most attention Customers need the most attention Government and legislators need the most attention Shareholders need the most attention Employees need the most attention Upskilling and reskilling 30.13 29.28 27.93 26.87 25.00 24.91 24.30 23.63 23.51 17.50 CEOCMO THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 24
  25. 25. Millennials most confident generation Millennials (20.21) have the highest and an above global average score. This is 58 per cent higher than leaders from Generation Z who are most concerned, with a score of just 12.83. CHART 20 0 5 10 15 20 25 6555-6445-5435-4425-3425 12.83 20.21 18.38 18.65 20.11 19.97 Confidence by Age THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 25
  26. 26. Female leaders less confident than male leaders Just as in the global report, Australian female leaders are marginally less confident than males. They also have a below average score – showing mild concern. CHART 21 Confidence by Gender Males more confident than Females in Australia 20.21 CI Score for Males 19.32 CI Score for Females THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 26
  27. 27. Useful links If you would like more information on the topics raised in this Report, you may find the links below helpful. https://advancedsymbolics.com https://www.ee-awards.com/blog/ https://www.ee-awards.com/engagement-101/ https://ee-awards.com/content/ebooks/ebook-the-future-of-work-insights-from-global- engagement-101-influencers/ https://learning.linkedin.com/resources/workplace-learning-report-2018 https://the-eea.com/ https://en.wikipedia.org/wiki/Me_Too_movement https://www.bloomberg.com/news/articles/2019-09-13/nobody-benefits-from-a-u-s-china- trade-war-with-no-end-in-sight https://www.bloomberg.com/news/articles/2019-09-09/the-massive-cost-of-not-adapting- to-climate-change https://www.wired.com/story/ios-hacks-apple-response/ https://www.advancedsymbolics.com/wp-content/uploads/2019/06/CIC-Whitepaper.pdf https://www.zellis.com/blog/research-one-in-five-employees-has-quit-job-over-poor- payroll-experience/ https://www.leesmanindex.com/research/ http://worldcomgroup.com/scarf-framework https://brexitfacts.blog.gov.uk/2019/09/12/yellowhammer-factsheet/ https://worldcomgroup.com/resources/confidence-index https://worldcomgroup.com/resources/confidence-index-regional-country THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT 27
  28. 28. Group’s Board Chair - Roger Hurni Past Chair - Patrik Schober Americas Region Chair - Brad Fishman EMEA Region Chair - Andras Nagy Treasurer - Errol Chapman Marketing - Stefan Pollack Business Development - Crispin Manners Membership/Recruitment - Stephanie Paul Partner Engagement - Serge Beckers Knowledge Sharing/Practice Groups - Angélica Consiglio Asia Pacific At Large - Tom Van Blarcom Americas’ Board Chair - Brad Fishman Chair Elect - Monty Hagler Past Chair - Sean Rossall Treasurer - Leah Mussay US Recruitment - Scott Willyerd LATAM Recruitment - Luis Avellanedo Ulloa Partner Engagement - William Beutler Meetings - Deb Vilchis Professional Development - Jessica Phelan Partnerships - Cory Stewart At Large - Rhiannon Ruff Emea’s Board Chair - Todor Ianev Past Chair - Andras R. Nagy Treasurer - Hans Karperien Business Development - Crispin Manners Peer Review - Caroline Prince New Membership - Corinna Voss New Membership - Bjorn Mogensen Retention - Serge Beckers Young Consultants - Andras R. Nagy Marketing - Frederic Bolhorst Worldcom’s Board of Directors 28 THE WORLDCOM CONFIDENCE INDEX 2019 | AUSTRALIA REPORT
  29. 29. Contact us If you would to inspire direct action from your stakeholders in a way that delivers immediate results and lasting outcomes – or discuss the contentofthisdocument,oritsrecommendations - please contact: Todd Lynch toddlynch@worldcomgroup.com Crispin Manners crispinmanners@worldcomgroup.com If you would like to receive helpful insights and other white papers and reports, just sign up by using this LINK For regular updates and insights, why not follow us on ©2019TheWORLDCOMGroup,Inc.

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