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WELCOME
Wendy Perry, Workforce BluePrint
www.workforceblueprint.com.au
#nbndigi
#nbndigi
Today’s Hashtag
#nbndigi
#nbndigi
Today’s Locations
• Adelaide, South Australia
• Brunswick, Victoria
• Coffs Harbour, New South Wales (CHEC)
• Dar...
#nbndigi
Today’s Program
Time
Session Presenter Topics
5.30 pm
EST
(5.00 pm
SA time)
National - Online Wendy Perry Welcome...
#nbndigi
Today’s Backchannel
todaysmeet.com/NBNdigiforum
#nbndigi
Opening Speaker
Dominic Schipano, Executive Officer,
CITT
National
NBN-enabled
Digital Economy
Forum
30.7.13
7
Communications and Information Technology Training Ltd (CITT)
• National “not-for-profit” Company established in 1995
• As...
9
Digital Economy
• The Australian Government defines digital economy to be:
„the global network of economic and social ac...
Telecommunications and Digital industries Rollouts
There are two major changes within the “Digital Economy“ affecting the
...
Govts. Digital Economy Goals
The government has set eight Digital Economy Goals that focus on
the areas of:
• online parti...
Digital Economy Models
Health
• Tele-medicine
• Tele-care
• Video Consultations
• Monitoring
• Records
Education
• Virtual...
Today’s major issue is:
How can we connect with Australian Micro, Small and
Medium Enterprises (SaM’s) to engage in the Di...
Useful Website:
www.titab.com.au
www.dbcde.gov.au
www.nbn.gov.au
www.nbnco.com.au
www.deewr.gov.au
#nbndigi
Oz Feathers’ NBN
Advantage
Linda Sanders, Oz Feathers
Linda Sanders, Creative Director
ozfeathers.com.au
Business History from 1995
• Started with a retail kite
shop, moved online 1999
• Website and email not a major
focus, sal...
2011 – NBN offered
• In early stages explanations were highly technical;
yawn-worthy.
• Glitches -
externally - where to f...
NBN – switched on Sept 2011
WE CAN NOW…
• … Skype and still use other computers
at same time. (I used to have to make
cupp...
NBN benefits to us
If NBN is a multi-lane high-speed freeway, then we used to think
like the horse-drawn cart on a dirt ro...
Why we love NBN
• Customer base now worldwide
• Conference calls are hassle-free
and high voice quality
• Internet costs a...
• …“NBN for Dummies” as a take-
home pack in the early days
• …we had video examples of
existing set ups… plugs, lights
• ...
WHAT ISN’T WORKING, just yet…?
• Only a few customers are NBN-
connected.
• Many expect face-to-face or phone-to-
phone ra...
I’m happy to PAY IT FORWARD and answer questions.
Our website is on the photo of Spike below.
Thank you,
Linda Sanders
ozf...
#nbndigi
Beam Me Out Scotty
Nina McMahon, Elan Projects
www.industry-link.com.au/bmos
Beam Me Out, scotty!
Space, the final frontier
"The needs of the many
outweigh the needs of the
few."
– Spock
"Space is disease and danger
wrap...
To boldly go where no
man
has gone before
ipod + generic “I” cover + gopro
components = we‟re on!
It’s training, Jim,
but not as we know it
Remote “Drink-
along”
Wool classing
Natural Resource
Management
Remote
mentoring
•Dream big
•Involve IT support from the
start
•Play the long game
•Access the support that is
available
Live long and prosper
#nbndigi
EduOne
Anne Bowden, TAFE NSW – New
England
#nbndigi
ANT Communications
Kerrie Croaker, ANT Communications
Ant Communications presentation National
NBN-Enabled Digital Economy Forum
30.7.13
74
ANT
Australian Nomad Technologies
Niche Market - Portable Satellite Internet
2008 - Launched our services to provide an af...
2010 GFC Impact
• Impacted on Customer Base - economy slowed to around half a per
cent and the unemployment rate had risen...
• Rebrand – change image to appeal to wider audience
• Competing nationally against mainstream Telco's e.g.
Optus, Telstra...
OUR CUSTOMERS
• 28% of our customers operate SME Business
• Regional business having faster Internet allows for on line bo...
THANK YOU
Ant Communications presentation National
NBN-Enabled Digital Economy Forum
30.7.13
79
#nbndigi
The benefits and
challenges of being
flexible
Suzanne Richmond, Tweed Shire Council
The Benefits and Challenges of being
Flexible
National NBN-enabled Digital Economy Forum
Background
• Working From Home Protocol launched November 2011 after a 12 month pilot.
• Main drivers were:
* Staff desire...
Safety
• WHS and Workers Compensation legislation applies equally in all places of work
including the home.
• Employers ar...
Management of Safety Issues
• Systematic documented worksite audit
• Corrective costs covered by employee
• Minimum standa...
Management of Safety Issues
• Council provides:
* fire extinguisher
* class c first aid kit
* access to computer network
*...
Selection Criteria
• Not all jobs or all people are suited to working from home.
• Applications are assessed on a case by ...
Technical Capacity
• Pre-requisite for success
• Requirements vary from job to job
• Need to consider:
* speed of access
*...
Document Trail
• Formal written policy
• Documented home office safety audit
• Record of corrective actions undertaken
• F...
Testimonials
• I sustained an injury outside work. The 'Working From Home' protocol provided
me with a sense of still belo...
Testimonials
• Being able to work from home to assist in my sister's recovery after heart
surgery provided emotional benef...
#nbndigi
Local Venue Discussions:
What do SMEs need to be
successful in a digital
economy?
todaysmeet.com/NBNdigiforum
#nbndigi
LinkedIn: NBN-enabled
Capability Development
Network
bit.ly/NBNCapDevNetwork
#nbndigi
Your feedback is
important
bit.ly/NBNdigiEvaluation
#nbndigi
Thank You
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
National NBN-enabled Digital Economy Forum presentations
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National NBN-enabled Digital Economy Forum presentations

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What we have realised regarding the NBN, is that even those businesses and organisations who may already be connected, need to experience NBN to NBN connectivity first hand (e.g. video streaming like watching TV, crystal clear sound, immediate web page loading, sending large files very quickly) and hear about what others have achieved, to be able to move to the next level of digital engagement and maximise the opportunities now available to them.

The purpose of the forum was to:

Connect NBN-enabled Small and Medium Enterprises (SMEs) and those involved in digital capability development around Australia
Share practices and highlight what has worked well using the NBN via case studies and examples
Identify the levels of capability needed for business owners/managers, digital consultants, organisations and SME’s to maximise the use of the NBN
Expose SME’s to the how to of using the NBN, and raising their awareness that they don't have to wait to get the NBN to get their business digitally enabled.

Case studies and examples were drawn from the Digital Enterprise Program, Digital Hubs and Local Government, Education, Teleworking and ehealth.

Published in: Business, Health & Medicine
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National NBN-enabled Digital Economy Forum presentations

  1. 1. WELCOME Wendy Perry, Workforce BluePrint www.workforceblueprint.com.au #nbndigi
  2. 2. #nbndigi Today’s Hashtag #nbndigi
  3. 3. #nbndigi Today’s Locations • Adelaide, South Australia • Brunswick, Victoria • Coffs Harbour, New South Wales (CHEC) • Darwin (Digital Hub) • Hobart, Tasmania (Zimmah Coffee Lab) • Lockyer Valley, Queensland - further information (Digital Hub) • Salisbury, South Australia (Digital Hub) • Tamworth, New South Wales (Tamworth Library) • Willunga, South Australia (Digital Hub) • Online around Australia and OS
  4. 4. #nbndigi Today’s Program Time Session Presenter Topics 5.30 pm EST (5.00 pm SA time) National - Online Wendy Perry Welcome 5.40 pm National - Online Dominic Schipano, Executive Officer, CITT Opening speaker 5.50 pm National - Online Various speakers Nationally NBN-enabled Case Studies Oz Feathers - Willunga Hub Beam Me Up Scotty - Hobart EDUOne - Tamworth ANT Communications - Coffs Harbour Tweed Shire Council - Murwillumbah 6.50 pm National – Online Local Conveyors Summary of online back-channel 7.05 pm Local – Face to Face Local Speakers Local NBN-enabled Case Studies/Conversations 7.25 pm Local – Face to Face Local Conveyors Networking 8.00 pm Close
  5. 5. #nbndigi Today’s Backchannel todaysmeet.com/NBNdigiforum
  6. 6. #nbndigi Opening Speaker Dominic Schipano, Executive Officer, CITT
  7. 7. National NBN-enabled Digital Economy Forum 30.7.13 7
  8. 8. Communications and Information Technology Training Ltd (CITT) • National “not-for-profit” Company established in 1995 • Assists ICT industry, RTO‟s and Governments in implementing national VET ICT Training Packages, industry training standards and employment programs • Manages TITAB – ACMA approved Cabler Registrar with over 26,000 registered Telecommunications cablers • CITT National Executive Officer is Dominic Schipano and has over 35 years experience in training and employment programs, assisting ICT enterprises, Boards, ICT committees and working parties including:  Australian Digital Television Industries Association (ADTIA)  COSBOA (Council of Small Business)  NBNCo  DST, DBCDE and related state and territory Government departments
  9. 9. 9 Digital Economy • The Australian Government defines digital economy to be: „the global network of economic and social activities that are enabled by information and communications technologies…” – it is an enabler to take up opportunities provided by the digital and broadband platforms • Many businesses are incorporating digital tools necessary to make their business more productive and efficient. • The digital economy is about the activities that networked technology makes possible in areas such as health, education, water, transport etc • Access Economics report estimates that adoption of smart technology in energy, water, health and transport, and the roll–out of high–speed broadband could result in thousands of jobs being added to the Australian economy and 1.5 per cent to Australia‟s Gross Domestic Product
  10. 10. Telecommunications and Digital industries Rollouts There are two major changes within the “Digital Economy“ affecting the Technical industries in Australia which include: 1. The build phase of the Digital Economy is the NBN to over 11 million Premises in 8 years involving Fibre, Wireless and Satellite 2. TV migration from Analogue to Digital Completion date 31st Dec 2013
  11. 11. Govts. Digital Economy Goals The government has set eight Digital Economy Goals that focus on the areas of: • online participation by Australian households • online engagement by Australian businesses and not-for-profit organisations • smart management of our environment and infrastructure • improved health and aged care • expanded online education • increased teleworking • improved online government service delivery and engagement • greater digital engagement in regional Australia.
  12. 12. Digital Economy Models Health • Tele-medicine • Tele-care • Video Consultations • Monitoring • Records Education • Virtual Classroom Multi-point to Multi- point Dynamic Classrooms More students = More bandwidth Business • Tele-working • Cloud Services • Flexible Workforce • Collaboration Community • Government • Social Inclusion • Communications • Regional Development • Collaboration • Access • Research Entertainment • Social TV • Video on Demand • IPTV • Games • Video Conferencing
  13. 13. Today’s major issue is: How can we connect with Australian Micro, Small and Medium Enterprises (SaM’s) to engage in the Digital capability to take advantage of the Digital Economy? This webinar will present us with opportunities in: • Sharing connections, practices and case studies on how, what and where the NBN is working well • Assisting business owners, managers, stakeholders and SaM’s to maximise the use of the NBN • Providing SaM’s with information and awareness programs that they can be digitally enabled and driving their business opportunities before the NBN is available to them 13
  14. 14. Useful Website: www.titab.com.au www.dbcde.gov.au www.nbn.gov.au www.nbnco.com.au www.deewr.gov.au
  15. 15. #nbndigi Oz Feathers’ NBN Advantage Linda Sanders, Oz Feathers
  16. 16. Linda Sanders, Creative Director ozfeathers.com.au
  17. 17. Business History from 1995 • Started with a retail kite shop, moved online 1999 • Website and email not a major focus, sales were word of mouth, only in SA • In a small, rural township – Telstra Exchange is small, slow internet, not good for business, with no hope to grow. • Hobby-sized business. • Limited access to wider markets. FIRST of its kind in SA, 1998 ozfeathers.com.au
  18. 18. 2011 – NBN offered • In early stages explanations were highly technical; yawn-worthy. • Glitches - externally - where to fit the box? Needed connection to power source, and must come through the external wall. Contractors couldn't offer advice. internally – unit needs to be accessible, but has lots of distracting flashing lights We built a cupboard in another room.
  19. 19. NBN – switched on Sept 2011 WE CAN NOW… • … Skype and still use other computers at same time. (I used to have to make cuppa when partner wanted to make a call) • … view multiple YouTube videos (tuition, promotion, keep up with our competitors) • … quickly open different websites while customers are still on the phone. (Pre-NBN had to hang up, research, then call back.) ozfeathers.com.au
  20. 20. NBN benefits to us If NBN is a multi-lane high-speed freeway, then we used to think like the horse-drawn cart on a dirt road… but now we’re working like a gutsy 4WD and we’re keeping up with semi-trailers and Porsches… • Helped us link with valuable international connections • LinkedIn, YouTube, Facebook Business Page – unheard of before NBN. Helped our reputation expand overseas. • Amazing Google & SEO benefits from website Blogs • We now go direct to our Asian raw materials‟ suppliers ozfeathers.com.au
  21. 21. Why we love NBN • Customer base now worldwide • Conference calls are hassle-free and high voice quality • Internet costs are CHEAP advertising – just 33¢ extra per day for enormous R.O.I. • Social Media an excellent PR tool - takes a few minutes each day. • Telephony is clearer, all calls are cheaper via fibrephone. • No more Telstra! Bonus. ozfeathers.com.au
  22. 22. • …“NBN for Dummies” as a take- home pack in the early days • …we had video examples of existing set ups… plugs, lights • …Telstra had been clearer & upfront over copper wire issue. Telstra only offer DATA port telephony at present, not VOICE port connection. We needed seamless transition. If Only… ozfeathers.com.au
  23. 23. WHAT ISN’T WORKING, just yet…? • Only a few customers are NBN- connected. • Many expect face-to-face or phone-to- phone rather than internet. Reluctance to USE technology. EXAMPLES from recently: • “You can see my logo on my shop sign. Just drive past and you’ll see it.” • “We’re struggling with how to put it up. Stop in when you drive past…?” (Only 150kms round trip…!) • Suggested customer email a digital photo, instead he expected a site visit. ozfeathers.com.au
  24. 24. I’m happy to PAY IT FORWARD and answer questions. Our website is on the photo of Spike below. Thank you, Linda Sanders ozfeathers.com.au
  25. 25. #nbndigi Beam Me Out Scotty Nina McMahon, Elan Projects www.industry-link.com.au/bmos
  26. 26. Beam Me Out, scotty!
  27. 27. Space, the final frontier "The needs of the many outweigh the needs of the few." – Spock "Space is disease and danger wrapped in darkness and silence." – Bones
  28. 28. To boldly go where no man has gone before
  29. 29. ipod + generic “I” cover + gopro components = we‟re on!
  30. 30. It’s training, Jim, but not as we know it
  31. 31. Remote “Drink- along” Wool classing Natural Resource Management Remote mentoring
  32. 32. •Dream big •Involve IT support from the start •Play the long game •Access the support that is available
  33. 33. Live long and prosper
  34. 34. #nbndigi EduOne Anne Bowden, TAFE NSW – New England
  35. 35. #nbndigi ANT Communications Kerrie Croaker, ANT Communications
  36. 36. Ant Communications presentation National NBN-Enabled Digital Economy Forum 30.7.13 74
  37. 37. ANT Australian Nomad Technologies Niche Market - Portable Satellite Internet 2008 - Launched our services to provide an affordable Portable Satellite Communication Service for people who lived on the road permanently or were traveling for work and/or pleasure in motor-homes, caravans and other forms of transportable housing. Moved into Fixed Satellite for customers who we dissatisfied with current provider Ant Communications presentation National NBN-Enabled Digital Economy Forum 30.7.13 75
  38. 38. 2010 GFC Impact • Impacted on Customer Base - economy slowed to around half a per cent and the unemployment rate had risen by nearly two percentage points to around 5¾ per cent by November 2009. • Commenced looking for alternate revenue streams 2011 NBN Co Announced their first available services for the Interim Satellite will commence in July. 2011 ANT • Appointed as one of the original 7 approved Retail Service Providers (RSP) for NBN Co Satellite Services • commence servicing NBN Satellite End Users Nationally 2012 ANT October commence approval process to be able to provide NBN Fibre & Wireless. Ant Communications presentation National NBN-Enabled Digital Economy Forum 30.7.13 76
  39. 39. • Rebrand – change image to appeal to wider audience • Competing nationally against mainstream Telco's e.g. Optus, Telstra, Dodo, TPG. • Expanded to provide ADSL as well as NBN • Customer demographics change from mainly , • Rural Metro, National • Medium Age 51 Medium Age 35 • Anglo Saxon Multicultural • Use of Social Media • Higher Compliance requirements • Increase in staff by 300% in last 18 months IMPACT ON ANT NOW Australian National Telecom Ant Communications presentation National NBN-Enabled Digital Economy Forum 30.7.13 77
  40. 40. OUR CUSTOMERS • 28% of our customers operate SME Business • Regional business having faster Internet allows for on line bookings and sales e.g. Bed & Breakfast • Distance education now available to do online lectures, tutorials • Telecommuting • Remote access to ensure gates, water for stock and surveillance is possible with the provision of public IP addressing. Caterpillar (Aylperlayt) Dreaming by Sandy Pitjara Hunter Ant Communications presentation National NBN-Enabled Digital Economy Forum 30.7.13 78
  41. 41. THANK YOU Ant Communications presentation National NBN-Enabled Digital Economy Forum 30.7.13 79
  42. 42. #nbndigi The benefits and challenges of being flexible Suzanne Richmond, Tweed Shire Council
  43. 43. The Benefits and Challenges of being Flexible National NBN-enabled Digital Economy Forum
  44. 44. Background • Working From Home Protocol launched November 2011 after a 12 month pilot. • Main drivers were: * Staff desire for greater flexibility * Attraction and retention * Alternate employment strategy * Operational efficiency • Key management issues: * Safety * Selection criteria * Technical capacity * Costs – who pays what * Document trail
  45. 45. Safety • WHS and Workers Compensation legislation applies equally in all places of work including the home. • Employers are responsible for providing the necessary instruction, information and training to ensure safety; and • Ensuring that the following is safe and without risks to health: * Work premises * Supplied plant, equipment or substances * Systems of work • request for access at • Work premises (home) • Supplied plant or substances • Systems of work
  46. 46. Management of Safety Issues • Systematic documented worksite audit • Corrective costs covered by employee • Minimum standards include: * working smoke detectors * functional circuit breakers * suitable work area and ergonomic work station * absence of risk factors * appropriate computer resources * adequate home and contents insurance • Right of entry provided • Standard Council Protocols work practices apply
  47. 47. Management of Safety Issues • Council provides: * fire extinguisher * class c first aid kit * access to computer network * required consumables * reimbursement for work calls, postage etc
  48. 48. Selection Criteria • Not all jobs or all people are suited to working from home. • Applications are assessed on a case by case basis. • Suitability factors: * required level of computer literacy; * tasks capable of being performed off-site without detriment to organisational security, safety, efficiency or service delivery; * ability, skills and knowledge to work autonomously; * solid performance history. • Not suitable : * where supervision or monitoring is required; * * roles requiring face to face contact with colleagues or clients; * * where supervision or training of others is required; * * specialist equipment is required; * * access to hard copy or sensitive/confidential documents is required.
  49. 49. Technical Capacity • Pre-requisite for success • Requirements vary from job to job • Need to consider: * speed of access * security * range of access * communication • Who pays for, supplies, maintains what.
  50. 50. Document Trail • Formal written policy • Documented home office safety audit • Record of corrective actions undertaken • Formal Agreement detailing: * work location * hours/days of work * start and end dates * work to be undertaken * communication requirements * review/monitoring process * discontinuation processes * equipment supplied * costs covered * policy compliance
  51. 51. Testimonials • I sustained an injury outside work. The 'Working From Home' protocol provided me with a sense of still belonging to the organisation. The tasks set were outside my standard day to day duties, but were projects well within my skill set. If not done by me Council would have had to engage an external consultant to complete the work. • Working from home gave me the flexibility to support my personal circumstances while meeting the requirements of the job. I worked 2 days in the office and 1 day from home. I was able to manage my work effectively by assigning certain tasks to the respective work environments. I felt supported by my employer, and don’t feel the work arrangement hinder my performance. • Working From Home has enabled me to provide support for my family by dropping off and picking up my children from school one day a week without negative impact on my productivity. Having access to all the necessary work systems at home has provided me the ability to start that particular day early or work late depending on the day's work load, or even to access the system outside of normal working days and times.
  52. 52. Testimonials • Being able to work from home to assist in my sister's recovery after heart surgery provided emotional benefits to me by not having to stress out about meeting work requirements whilst being able to provide the support at home which was needed. My sister also was able to relax knowing that she wasn't keeping me from my work. • I have worked from home one day a week for a 2 month period allowing project work to be achieved which otherwise was overtaken by daily operational activities. I would recommend that this is a viable option for short term priorities for line management positions, where daily operations can easily overwhelm strategic work.
  53. 53. #nbndigi Local Venue Discussions: What do SMEs need to be successful in a digital economy? todaysmeet.com/NBNdigiforum
  54. 54. #nbndigi LinkedIn: NBN-enabled Capability Development Network bit.ly/NBNCapDevNetwork
  55. 55. #nbndigi Your feedback is important bit.ly/NBNdigiEvaluation
  56. 56. #nbndigi Thank You

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