PUBCON 2014: Hacking AdWords - Winning at PPC the Weird Way by Larry Kim, WordStream, Inc.

Internet Marketing Software - WordStream
Internet Marketing Software - WordStreamInternet Marketing Software - WordStream
CONFIDENTIAL – DO NOT DISTRIBUTE 1
Hacking Adwords: Winning
at PPC the Weird Way
Larry Kim (@larrykim)
Founder/CTO, WordStream, Inc.
March 19, 2014
Win This $25 Amazon.com Gift Certificate!!
• Include the hashtag #wordstream
and #pubcon in your tweets
• May the best tweet win! :)
Larry Kim (@larrykim) #wordstream #pubcon
PUBCON 2014: Hacking AdWords - Winning at PPC the Weird Way by Larry Kim, WordStream, Inc.
PUBCON 2014: Hacking AdWords - Winning at PPC the Weird Way by Larry Kim, WordStream, Inc.
PUBCON 2014: Hacking AdWords - Winning at PPC the Weird Way by Larry Kim, WordStream, Inc.
Epiphany #1:
What is Quality
Score and Why
Does it Matter?
How Quality Score Impacts Ad Position
• AdWords is Like Real Estate: It’s all about
Location!
Larry Kim (@larrykim) #wordstream #pubcon
How Quality Score Impacts Actual CPC
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #2:
What’s an
Average Quality
Score in 2014?
Avg. Quality Score Has Been Falling.
• Today, average score is 5/10. Previously was 7/10!
Larry Kim (@larrykim) #wordstream #pubcon
CONFIDENTIAL – DO NOT DISTRIBUTE 11
Cost Per Conversion Greatly Impacted by QS
Larry Kim (@larrykim) #wordstream #pubcon
The Impact of Quality Score on Cost Per Conversion
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #3
How is Quality
Score Calculated?
QS is Based on Your CTR vs. Expected CTR!
Larry Kim (@larrykim) #wordstream #pubcon
Quick Recap So Far
1. QS plays huge role in
determining CPC and Avg.
Position and cost per
conversion
2. QS is largely based on
beating the expected click
through rate for your ad
position
3. So Winning at AdWords
Requires Writing Ads with
Above Average CTR.
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #4:
Google Expects
(Much) More Of
Your Ads
Which Ad Wins?
a)Ad A
–32,423 Impressions
–453 clicks (1.4% CTR)
–Average Position: 2.8
b)Ad B
–36,223 Impressions
–760 clicks (2.1% CTR)
–Average Position: 3.0
Larry Kim (@larrykim) #wordstream #pubcon
Trick Question! Both Ads Suck.
• Neither ad is worth declaring a “Winner”.
• Not even the 2.1% CTR in the 3.0 Avg. Position.
• Why??
Larry Kim (@larrykim) #wordstream #pubcon
What’s a Good CTR?
Larry Kim (@larrykim) #wordstream #pubcon
• Even the “Winner” is a Loser!
CONFIDENTIAL – DO NOT DISTRIBUTE 21
Even the “Winning” Ad is a Loser!
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #5:
What’s a Good
CTR These Days?
(You’d be
surprised)
What’s a Good Search CTR? (Account Avg. CTR’s)
Larry Kim (@larrykim) #wordstream #pubcon
But Lots of Variance!!
Larry Kim (@larrykim) #wordstream #pubcon
Under-Performing vs. Unicorns
Percentile Vs. Expected
CTR
Name
Bottom 50% Below Expected
CTR
Under-
Performing
Advertisers
Top 15% 2X Higher Awesome
Advertisers
Top 5% 3x Higher Super Awesome
Advertisers
Top 1% 6x Higher!! Unicorns
Larry Kim (@larrykim) #wordstream #pubcon
@larrykim
Unicorns?!
(6x Avg. CTR!)
What Unicorns (Top 1%) Look Like
Larry Kim (@larrykim) #wordstream #pubcon
Ad Text Testing
• Same Story – 20% of Ads Generate 92% of Spend
• 20% of Ads Generated 65% of Impressions
• But CPA, CTR, and Conversion Rates vary
@larrykim, @perrymarshall
1. Keywords With High Commercial Intent
Larry Kim (@larrykim) #wordstream #pubcon
2. Dynamic Keyword Insertion (DKI)
Larry Kim (@larrykim) #wordstream #pubcon
2. DKI Doesn’t Produce As Many Unicorns
Larry Kim (@larrykim) #wordstream #pubcon
3. Ad Extensions Impact on Quality Scores
Larry Kim (@larrykim) #wordstream #pubcon
3. Ad Extensions Impact on Click Through Rate
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #6
How To Write
“Unicorn” Ads
4. Most Ads Suck. Create Emotional Ads.
36
Larry Kim (@larrykim) #wordstream #pubcon
Creating “Emotional” Ads
Larry Kim (@larrykim) #wordstream #pubcon
An Example:
Larry Kim (@larrykim) #wordstream #pubcon
Versus…
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #7
You Need To Test
100 Ads To Find 1
Unicorn.
Relative Abundance
Name Percentile Relative
Abundance
Vs. Expected
CTR
Awesome
Ads
Top 15% 1:6.7 2X Higher
Super
Awesome
Ads
Top 5% 1:20 3x Higher
Unicorns Top 1% 1:100 6x Higher!!
Larry Kim (@larrykim) #wordstream #pubcon
You’re Not Testing as Many Ads as You Think…
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #8
It’s Not as Hard
As You Think
Most Small Businesses Aren’t That Active
Larry Kim (@larrykim) #wordstream #pubcon
85% of Impressions are From 5% of Ads
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #9
Life is Great for
Unicorn Accounts
Here’s What It Looks Like IRL
Larry Kim (@larrykim) #wordstream #pubcon
• Grade Your Account at
http://www.wordstream.com/google-adwords
Quality Score Average of 8.8/10!!
Larry Kim (@larrykim) #wordstream #pubcon
14% Click Through Rate!!
Larry Kim (@larrykim) #wordstream #pubcon
Consistent Account Activity
CONFIDENTIAL – DO NOT DISTRIBUTE 50
Mostly Targeting Long Tail Keywords!
Larry Kim (@larrykim) #wordstream #pubcon
Negative Keywords
Larry Kim (@larrykim) #wordstream #pubcon
89% Impression Share
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #10
Life Stinks for
Low QS Accounts
The Bottom 4% of Accounts IRL
Larry Kim (@larrykim) #wordstream #pubcon
Avg. Quality Score 3.8/10
Larry Kim (@larrykim) #wordstream #pubcon
Avg. CTR of 1.32%
Larry Kim (@larrykim) #wordstream #pubcon
No Activity in Last Quarter
Larry Kim (@larrykim) #wordstream #pubcon
Awful Keyword Targeting
Larry Kim (@larrykim) #wordstream #pubcon
No Negative Keywords
CONFIDENTIAL – DO NOT DISTRIBUTE 60
61% Impression Share LOST
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #11
Don’t Pursue
a Low CTR
Strategy
(Low QS)
Quick Recap
1. Low CTR = Low QS
2. Low CTR ads don’t
even get displayed
3. They get penalized with up to 400%
higher CPCs
4. Dramatically increases cost per
conversion
Larry Kim (@larrykim) #wordstream #pubcon
Epiphany #12
How to Scale
Your PPC?
Quick Recap
1. Above Average CTR
Keyword/Ads = Great
Success.
2. Below Average CTR
Keyword/Ads = Train Wreck
3. So … Delete the bottom
third of your account and
re-deploy that spend to
remarketing
Larry Kim (@larrykim) #wordstream #pubcon
Average CPC’s by Industry and Network
Larry Kim (@larrykim) #wordstream #pubcon
Average Conversion Rates by Industry
Larry Kim (@larrykim) #wordstream #pubcon
Average CPA’s for Search & Display, by Industry
Larry Kim (@larrykim) #wordstream #pubcon
Your Questions
Thank You PUBCON!
Benchmark your AdWords account today!
http://www.wordstream.com/google-adwords
Today’s Slides:
http://bit.ly/hacking-adwords
Larry Kim (@larrykim) #wordstream #pubcon
1 of 69

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PUBCON 2014: Hacking AdWords - Winning at PPC the Weird Way by Larry Kim, WordStream, Inc.

Editor's Notes

  1. Talk about how google makes it very hard for PPC spammers, too. Google shut down millions of spammy accounts year. All keywords/ads are graded with a quality score. The higher your quality score, the higher your ad ranking and lower your cost per click.
  2. Done
  3. Thanks guys. Hit me up if you need help with your paid search campaigns. (you got that right, I said paid search).